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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7073 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 7,073 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Getting Better With Updates

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] when i first purchased, i was skeptical. You do need an really good internet connection and it does require your ps5 to be in rest mode, and connected to wifi, but if your ps5 is hardwired to the router, it should be no issue. There was a recent update that makes the portal its on device persay, as long as you have the Premium tier of PS Plus, you can stream games directly from the cloud, no PS5 needed. The catalog right now isnt to big due to it being in beta, but it definitely makes it worth it now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Top handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the user friendly approach it has, and I use it more than my Ps5 now .

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PS Portable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient product especially for traveling purposes. Easy to connect and my husband loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I actually play my games on here more than the ps5 itself

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for on the go and official Dad product. As a parent with 2 young kids this has become my go to device after winding down for the day.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    PlayStation Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really good item if you spend a lot of time out of the house but the device depends on the WiFi signal on both your PS5 and your portal. If the signal on either are interrupted or poor it doesn’t work well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, even when out of the house with good Wi-fi and the PS5 connected by ethernet. PS5 must be left on rest mode.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very cool portable device

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took this thing on my trip and it was amazing! Yes it stutters at times but it’s only a cloud streaming device but it’s super cool!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This won’t be for everyone, but those that will use it will love it. Its great. I love being able to play in bed before night without having to be in the living room. Will also be great when I travel for work and can play from the hotel room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A fun Addition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun and excellent picture quality if you have the right bandwidth to support it. You can stream games straight from the catalog and that's been a good addition.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    One of the best gadgets ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of downtime at work and when im thinking about my ps5 i think about my portable ps5 and go ham, and have all the fun until its time to go back to work but I love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, I waited on this purchase because I was hoping for a little more Versatility, and with the newest update this streams games as well as remote play.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Solid accessory for PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires solid wifi connection both ways for the remote play to work. Best for story based games not competitive multiplayer. Knew this before buying. I took it on vacation to mexico and was able to use it well with my system in Michigan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5 portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, easy to install. Everything works great. Best Buy workers are the best. Always with such a good energy amd welcoming environment.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, I’m able to play whenever and wherever I am!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS Portal FTW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a few weeks now. It runs great on home wifi. Playing single player games is awesome. Running on hot spot is 50/50 depending on your signal. But I'm impressed with the portal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son and he loves it. Best purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Way better now that launch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! I’ve tested it out in various settings and it performs wonderfully.raps and bounds better than when it launched.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Almost great but still good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device for what it was designed to do. It does need a few things to make it better that might be coming in software updates. Needs cloud streaming, a way to connect directly to the PS5 and should have had Bluetooth.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Overall great addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for people with a good internet connection who travel or who don’t want to hog a tv all day. The only issue is connecting to public WiFi spots with a landing page. The portal doesn’t have a WiFi browser so you won’t be able to connect if you need to accept terms.

    I would recommend this to a friend