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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7072 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 7,072 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Handheld PS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fantastic. Slight lag input but great overall

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PS Portable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, easy to use and set up, great for on the go! I would definitely buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well connectivity issues when away from home graphics not quite as good as i thought they would of been and definitely lots of lag time

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Kids on the Go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was awesome for the family road trip we took. My son loves it and rarely leaves home without it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very helpful and knowledgeable in finding what I was looking for. The item purchased has been working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I’ve ever wanted in a handled

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title says it all. I really use this way more than I use my PlayStation alone. So glad I bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal into the PlayStation away from home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device if your able to get a good connection either in a Hotel hotspot a airport, works really stable when you use the PlayStation Premium service connects every time and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Not bad as long as you understand what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has its limits and I feel like PlayStation could have done a lot better and made this a modern day vista but for what it is and understanding that it’s purely a remote play device it’s nice great screen very comfortable to use and as long as u have a good internet connection it runs great

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Wonderful concept, but diluted experience.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited for this. I primarily got this to play my PS5 in different rooms, rather than having to lug the console around. I'm a bit of a tech snob, I play on an OLED and I lean towards performance when given the option. I used it a few times - I have a hardwired PS5 and good wifi (500MB). When I was in the room with the playstation, it was great connectivity but even traveling to other rooms, the image quality did break a little. Never prevented me from playing, but shook my confidence in the device. Otherwise, the 1080 screen was beautiful, and the games I played in 60fps looked great. I love how it felt to hold - extremely comfortable and really helped with the immersion factor. The battery life is pretty bad - maybe 3-4 hours on default settings. Reducing haptic feedback or volume can get you a bit more, but I love the haptic feedback feature and usually like to crank it. That being said, even at full power, the haptics on this device are much more subtle compared to playing on a regular controller. Finally, small thing, but the trackpad button on this is a bit non-intuitive -- touching the screen opens up the trackpad button on screen overlayed atop the game and isn't super easy to work with. At the end of the day, this is a streaming device that your PS5 casts to, and as such provides a diluted experience from the full power of playing on console on a nice TV with haptics cranked up. I love the concept, and it does allow portable play, but for the cost, I personally would rather just save up the extra cash for a second PS5 to be able to play elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Playstation Portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing piece of hardware this is, when I’m traveling and there is wifi present i am gaming, your console has to be left on in rest mode in order to connect to your ps5 at home.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product only problem i have is that sometimes i lose connection alot

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a while back for my bday I got it as a gift to myself and I love it reminds me of the psp from back in the day

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Connection Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge fan. Ended up returning it. Connection does not work very well even if on the same wifi network as the PlayStation and it constantly looses connection. Can get the same result using an iPad and remote play if you have one. I just can't justify the price point for those few setbacks. Great concept though just needs some improvement with connections

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the PlayStation portal. I thought with how far apart the controls are it would affect my game play experience but that’s far from it. Audio is not to bad, make sure you have a strong WiFi connection or it will start to lag heavily, picture quality is fantastic.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Play Station 5 hand held

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product just wish it didn’t have to connect to Ps5.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Cloud Gaming, Best in Class Device Streaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the open box pricing this device is a steal. Even at full price it’s worth consideration now that PlayStation has updated it to be possible to use without a PS5, you just need a subscription to use cloud gaming from Sony and you’re set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes it easier to play my PlayStation games

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More useful than I thought it would be! Glad i got it before the price hike

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! So easy to take with me and play my games wherever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, been using it since i got it and haven’t had any issues

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Lots of potential but...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Potentially a great product to add in if you're a PS5 user. Sometimes it works flawlessly, but other times I experience frequent disconnects. Seems dependent on your individual network and set up.

    I would recommend this to a friend