Customer Ratings & Reviews

If you have rough wifi connection its almost impossible to play games smoothly

It’s a cool device but it isn’t what I thought it was. I knew it didn’t have its own software and with my experience, my system is hardwired into the network and the delays were noticeable enough to affect my online gameplay. Mostly COD and destiny 2

The games run very poorly. I have very good internet and the console is hard wired. Every 10 seconds every game’s frame rate gets cut in half. Please do not waste your money I have no idea how the reviews are so high on this device. It’s a shame if the device worked properly it would be great.

Horrible experience with this device, constant frames skipped, unplayable.

Consistently disconnected from wifi it was completely unusable so i returned it.

Overly complicated and games look so bad on this screen

looks good but wasn't for me kept lagging maybe it's better now don't know

This thing is a hunk of junk. Why this thing cant teather to the ps5 and instead has to 100% hook to wifi is a scam and a shame.

Need PlayStation to play certain games. I don’t think it’s worth it.

Was looking for something like the switch. Even at home connected to a strong WiFi it would lag. If you need for more than 1 person to play it won’t let.

Takes forever to set up and then doesn’t work smoothly. I bought to play while I recovered in the hospital and it was never a smooth process to just turn on and play. Honestly for the price it should work by just signing in online and should not have to be paired to the ps5. I’m returning it today as I don’t see the point of this setup and requires too many steps just to get playing.

Despite me having 600mb internet speeds the portal was extremely laggy and i do not recommend this product. It needs so much improvement before it can be enjoyed

This PSP don't have memory slot , card nothing at all ,it can only do is to connect via wifi to your console at home for you to play games that is completly useless!

Disappointed. You have to have your PS5 on in order to play. It's good to have for the person that has everything.

Great use inside house and close to home with great wifi

PlayStation portal was trash I got very fast internet connection and the portal will always disconnect I returned mine few days later 200 price tag for the PlayStation portal is to high it should be only 100

I had an open mind getting this, remote play is honestly garbage. Lagging and the picture quality is a decade behind in technology.. do not waste your money

Purchased this for my child for Christmas only gift they wanted. Will not connect to system. Pass Return Date

Disappointed in best buy - after waiting in the que for many hours I successfully ordered one. Received shipping notification that it was being being returned to the sender (best buy) because of a hazardous issue with the package. Best Buy elite customer and total tech support offered me a different item. I understand things happen but the item should be replaced. If you read the comments on hotstock or nowinstock this is happening to other customers too, with some receiving replacements and others given no assistance like me. When they are still doing drops it doesnt seem very fair. I have been loyal to best buy purchasing total tech, geek squad pprtections for years and this gives me pause. Buy elsewhere.

Had really high hopes but i feel the portal was not what i expected. Was hoping it was capable of streaming away form home alot better than it does. This is truly a handheld for the house completely useless when your away from home.