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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 6482 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 6,482 reviews
  • Rated 4 out of 5 stars

    Great option for gaming on the go for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, got it as birthday gift for my son & he really likes it. Graphics & screen look super nice & crisp with good battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work like a charm and really easy to set up and use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portal Review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen, easy set up. Love being able to play my favorite games in hand held form.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my husband, and it's worked out really well so far. It's comfortable to hold, easy to use, and the picture is phenomenal. It was simple to connect to the existing Playstation/account, and the way it can be used is really convenient. He loves the size of the screen, and the feel of the buttons. The volume on this thing gets LOUD, and I'm really impressed with the overall quality. The Portal is well designed, looks sleek and sophisticated, and was easily integrated into our current TV stand setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great with one caveat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 out of 5 because while it is amazing to have a portable ps5 essentially. The downside is the lack of ability to play your games offline without wifi or without the ps5 itself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Disconnects

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good disconnects from ps5 sometimes but works good when stays connected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crystal clear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels solid, battery life is great I could be playing while someone is watching TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 portal

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PlayStation portal is awesome. It is exactly what my husband wanted. He wanted something he could play his ps5 on even away from home, he originally got a backbone for his phone from another place, but it would not work very great. Then when he saw this at best buy I got it for him for Christmas and he said it works great! He can play it anywhere with wifi or a hotspot and the quality on the device is perfect. Even I have started to enjoy it as well. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Handheld!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the PlayStation Portal mainly so my son could keep playing his PS5 when he has sleepovers at his grandparents’ or friends’ houses. Mission accomplished he literally packs it like it’s another limb now. The fact that he can just pick up and play his saved games on the big TV at home the second he walks back in the door (no cloud saves or anything to mess with) is pure magic for him. Streaming quality has been rock-solid on our home Wi-Fi and even holds up pretty well on my parents’ decent-but-nothing-special internet. The screen looks fantastic, battery life easily gets him through an evening + morning of Fortnite and Roblox without needing a charge, and the built-in controller feels exactly like a real DualSense.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice option for my situation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item so when my girlfriend wanted to watch TV I could still play my PS5. It works great! Has an easy setup and graphics look amazing. So far I've only played two games on it. Connections are basically having your Ps5 on and then you can change your channel to something else. It's basically another controller with a screen in the middle. I wish it was more portable like the Asus rog ally x or one of the other handheld gaming systems. But this works for my situation. Hope this helps! Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Early impressions — PS5 remote play accessory

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m the target audience for this niche PS5 accessory — 1) handheld to hang with my wife while she watches bad TV shows like 90-day fiancee :) 2) device solely to play remotely from my PS5 because I prefer the compressed video via Wi-Fi to play my existing game library at good quality (without having to buy a new handheld device + new games). I’ve used remote via iPhone (wished for a larger screen) & Logi G Cloud ($100-150 more for apps / aging Android tablet I don’t want). This is straight forward, connects to my PS5 & replicates the experience on a handheld with great controls (+ haptic feedback) anywhere there’s a strong Wi-Fi. I have tested several single player sports games (NBA 2K24, Madden 24 & MLB The Show 23 + Gran Turismo 7) & best remote experience I’ve had to date. If experience remains the same ongoing, this is a Home Run for me (it’s target audience). For reference, my PS5 is connected via Ethernet to my LAN. I tested PSP at home Wi-Fi (great) & away using my iPhone as a hot spot (surprisingly good). If device not having bluetooth is a contributing factor, yay! (otherwise nay — can use built-in speakers, wired headset or proprietary wireless earbuds). Screen is very nice LCD, feels like OLED. Size a huge plus (8 inches). Used for 3-4 hours & battery 2/3 bars remain. Feels comfortable. Does not let you play PS5 video apps — ie Nexflix (just games). If you like PS5 remote play & want the best experience, this is for you. It’s the best for that. It’s a PS5 accesory just for that. This is my experience early on, user experience may vary depending on your Wi-Fi connection. Hope this helped those that are interested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Times the Charm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a release PS Portal and tried hard to love it. Had connection issues, trigger issues, and sound problems. I sold it before the quality of life updates were implemented. I decided to give it another go this year and everything I struggled with previously has been remedied! Lately, I've been playing on this more than my OLED TV, and I'm glad I got it in black this time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is an excellent product that exceeded my expectations. It is made with premium materials and feels very solid and durable in the hands. The battery life is quite reasonable for its performance, lasting long enough for extended gaming sessions. As long as you have a strong and stable internet connection, the PS Portal functions smoothly and provides an impressive remote play experience. Overall, I’m very satisfied with this purchase and would definitely recommend it to any PlayStation owner looking for a high-quality way to play on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What I was hoping for...with limitations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to be able to play my games detached from where my PS5 is located. Be able to watch TV with my wife while still work on finishing a game I had started. Now I can play in any room of the house, AND from other homes. A stable wifi connection and a couple minutes of patience while it "portals" in, and boom, I can play at a friend's or family's place too. Cons: While it does what I wanted, I still think the device itself feels a little flimsy in some places, I bet it could go for 150 but it goes for 200. Cannot use it on road trips, a phone mobile hotspot or car 'wifi' is not a strong enough signal. It definitely gives me more freedom, and some nostalgia comes feeling a bit like a PSP, but it does have limitations. I just caution managing expectations and enjoying for what it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Try it for yourself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw a bunch of reviews talking about the wifi connectivity, but i have not had an issue. I run a google mesh system and as long as i am not actively walking around the house, i haven’t had the issues i was warned about. Battery life is great, about three hours of continuous play on Gran Turismo. The only issue that I’ve encountered is that you cant run two of these from one system (the PlayStation it is attached to has to be on the wifi network). But the kid can play xbox while im playing PlayStation. No worries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best On the Go Gamer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels really nice, the battery last longer than what is actually stated and it is very good for travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love love this playstation portal! My husband and i sometimes hangout just doing our own thing. But it sucks when i wanna watch my show but he wants to play his game. So, the playstation portal has been so awesome in letting us hangout but doing our own individual thing. Also helps when our 1 year old demands to watch Bluey lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for on the go if you pay for premium

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a console, but I travel for work and was disappointed that I wouldn’t get to use my console at home much. I was on the fence about this until the newest update came out for cloud streaming. This portal is AMAZING. The only downfall is having to pay for the PlayStation plus premium if you want to use it on the go and not have to worry about your console at home being in rest mode. I do love the fact that I can be using the portal and the console at the same time, as long as two accounts are being used.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connection Problems but functional

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device truly is just a portal to access your PS5 games when not sitting directly in front of it. I was planning to buy a new gaming controller and ended deciding on this instead and it's been a nice addition. Streaming quality varies and affects gaming sessions, so I don't recommend for any competitive gamers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device for my significant other and he loves it! It connects seamlessly with our home console for on the go use and has good audio quality. The traditional controller buttons make this device familiar and easy to use. The device does feel fragile when not in use. so we did find a great carrying case and screen protector for some added protection. Great buy!

    I would recommend this to a friend
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