Customer Ratings & Reviews

I have had this Portal since launch and held off reviewing until I had several games and over a month under my belt. I will start off saying my review and rating is based on what it is supposed to be, a 'portal' to access your PS5 content already in your PS5. I will not be saying what it could have been, or what people might want it as. The baseline for my use - I used this on my home WiFi that my PS5 was also hooked up to. I have basic internet and the Nest Wifi points inside my 2 story+basement house. My PS5 is connected to my basement TV which I do not always have access to, or I am too lazy to go to the basement for a short gaming session (under 2 hrs). I also have kids, so I cannot always break away to the basement. On our WiFi we have 2 phones, 4 tvs, 2 tablets, and a few other minor items running at the same time as my PS5 and Portal. Internet connection - as mentioned above, I don't have anything high end on my WiFi, but I have not ran into connection issues. It may take 5 to 10 seconds to "wake" my PS5 from rest mode, but it has connected every time. While playing I have not listed connection, and have rarely noticed a delay. I say rarely as I did encounter a slight delay during a major boss battle in Spider-Man 2. It was only once, but I imagine that any scene that causes a major strain on your PS5 could cause a delay. I have not tried this on COD, but I have used it with Destiny 2 online play without issue so far. (Again, this was used at home on the same wifi as the PS5) Battery - it charges fast, even from near dead. My sessions have lasted up to 2 hours and I still have battery left. Again, this is why I have it, not for long sessions. Graphics - if you have used remote play on your PS4 or phone to play PS5 games, you will know that the picture is not as clear as a 4k TV directly connected to your PS5. However, with the portal, the graphics are stunning for remote play. I am impressed, and say that this is worth using. Build - the Portal is made to feel like the Dual Sense controller, and it feels and looks the same. It is as durable and has the same features. The joy sticks are a little smaller, but barely noticeable. The screen is large and in charge, but I feel it is perfect. The distance between hands feel just right. Audio - The speakers sound great, but I do have a gripe. The speakers are located at the back/top of the unit and shoot the sound away from the user. I think it would have been better if it faced the user. Wireless headphones - This is the main reason I did not rank as 5 stars. The only wireless connection for audio is if you buy the Pulse Explore earbuds, or the Pulse Elite headphones. You CANNOT use the Pulse 3D or any Bluetooth earbuds. I look at this as a money grab. I have the Pulse Explore earbuds, and they work great with it, but I debated buying a set as it was not ideal. THE GOOD - Great graphics, good speakers, great overall feel, good build, good connection and ease of use. THE 'BAD' - not necessarily bad, but annoying is the fact you cannot use regular Bluetooth headphones or ear buds. And just a personal gripe, I wish the speakers pointed to the user, not away. Overall, I find this product perfect for people like me that want something for quick sessions without having to go sit in front a TV, or fight over the TV with other house members.

The portal is great. My only complaint is for when the wireless has a hard time keeping the connection. Not that this is a problem on the divices side but its the only negative ive run into.

Excellent now that they added cloud service. Works great and moderately well on just cell phone hotspot

I am so happy with this purchase I can't recommend it enough. I do think to get max use of the portal you should have the PSN premium. Which allows you to stream directly to the portal.

Really liked this product! I’m not gonna get into the techs and specs about it, but all I can say is that this little device is very versatile. There’s times where I just wanna chill in bed, or on the couch and don’t want to be facing a big screen the whole time. So with this device it gives me the ability to play it anywhere I’m connected to Wi-Fi. I had my doubts about it, but I mean instead of being on my phone in the toilet, I can be on my Portable lol

This machine does more than I expected it would. I Love it and the wife hates it. That should tell you all you need to know. Great screen with wonderful graphics and the connectivity is perfect. Never put it down.

Love the Portal! I often find myself playing on this more often than on my PS5 Pro and TV. Works flawlessly at home. I have not tried it away or on other WiFi networks. The new Cloud gaming option is really impressive too.

Portal is a great purchase if you want to still play in your house or if you have a lot of free time in another place that is not your house, the wifi only system is a bit of a bummer, but besides that, it is exactly what you want for mobile gaming.

The PlayStation Portal Remote Player is very practical and easy to use. The Midnight Black color looks sleek and elegant. It’s a great way to play your PS5 remotely, but keep in mind that a strong internet connection is essential to avoid lag. Overall, a great device for gaming on the go!

I love it — definitely worth it for travel or gaming on the go. Even if you don’t own a PS5, you can still use it by getting PlayStation Plus. It’s honestly a must-have.

Sometimes I love this thing sometimes I want to throw it across the room. This is not your old psp. The new streaming options are great. Do not recommend for games that require precise timing like 2k or call of duty.

Amazing! It's nice to be able to play Battlefield 6 or Mortal Kombat in another part of the house while you're watching your parent recover from sickness, but don't want to leave tjeir side. It's also cool to be able to play games on the cloud, and the streaming while I'm in a hotel or airport in another state is smooth.

Yes bought this for my son and he loves it!!!Uses it everyday and he can use it even when he is not home without having to carry his PS5 every where

I purchased and open box playation portal. The device was in great condition. There was a big of food or something that looked like tomato sauce on one of the handles, but other than that no issues. I save almost $70 dollars by buying it open box.

I bought this for my girlfriend when she comes over to visit me, and she isn't left bored while I play my Xbox. so far, she says it's the best gift she has ever gotten from someone.

Absolutely love this thing. Great connection at home, and ended up subscribing to Playstation Essentials so now I can stream games via WiFi while traveling for work.

Well built, premium quality, portable , crisp graphics, looking forward to when PS corp. to expand the streaming library

This is one of the best purchases that I have EVER made!!! I am 59 years old and gaming help me to come down after a long day at work and when I travel for work it helps to still be able to connect to my PS5 and play a game or two for an hour, and that's where the PlayStation portable comes in. I can connect to mt PS5 from wherever I am or I can stream games from my PlayStation Plus account. Great purchase. I recommend.

I took a chance on this open-box PlayStation Portal from Best Buy, and wow – it’s absolutely flawless! The device looked brand new, with no scratches, marks, or signs of use. Everything was included: original packaging, charger, and documentation. Using it has been a game-changer for my household. I can now play my PS5 games seamlessly in any room while someone else hogs the TV. The 1080p screen is crisp and vibrant, the DualSense controls feel identical to the PS5 controller (haptics and all!), and latency is barely noticeable on my home Wi-Fi. For the price I paid (open-box discount + Best Buy’s reliability), this was an unbeatable value. If you see an open-box unit available, grab it with confidence. A perfect 10/10!

I love the blackout look! And the remote connection when I'm on vacation and away from home. I never use my PS5 on the big screen and it prevents hogging the TV.