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Customer reviews

Rating 4.5 out of 5 stars with 6485 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 6,485 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it open box in "very good" condition. Supposed to come with a charger and didn't. It also had finger prints all over and was not factory reset. System itself works fine though. Just needed a little more TLC for being very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NOT BAD!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t really Compared to other actual handhelds because it’s not meant to be one. If you have a strong WiFi signal this thing is pretty good. Still wish you didn’t need a premium subscription to use cloud gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portal Remote Player review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation Portal review - updated w/speaker impressions and a very good reason you may want to consider getting one. I finally got to play with it for a few hours here. It is A REALLY good looking piece of equipment, first and foremost. It isn't ugly or as weird as you'd think it'll look. People are going to want to know what it is when they see it. The screen is nice and big and the colors on it really pop. I tested my phone's hotspot connection first because that's how I'll be playing at work, sometimes. It works fairly well on that. Was it perfect? No. But it did the job and didn't cut off on me one time. Even though the quality wasn't at its best the latency was super low on it still. It did tend to get to a pretty rough quality at times, but it wasn't bad or long enough to be worried about. I got through about 30 minutes of a match on 2K before I switched to my homes WiFi. I have a separate router from my main router but I tested the main one first. That one did exactly what Sony said it would. It worked nearly flawlessly and the picture quality never dipped! It was 1080p the entire time. I tested my network on my separate router and connected to 5ghz and it also connected really fast, even faster than my main one! It did give me a few little artefacts here and there but nothing crazy. It ran mostly smooth and I played a little bit of Mass Effect 2 Legendary Edition with that and it looks fantastic. I took pictures from the capture button on it. Looked no different than how or would if you did it on the system itself. The battery life came charged with three of the four bars charged. I played it for about three hours nearly and it went down to one bar no signs of it having a low battery at that point. I would probably say it can last about a good 6-8 hours on a full charge based on that observation. I did turn down the dual sense features to make sure it let's the battery last longer. It's an ideal way to play PS5 in your home if your TV is occupied, you need to go to the bathroom but don't want to stop playing, or simply because you might not want to turn on your TV at night and just want a quick session. As for sound, it's more than serviceable, but not THE best speakers in the world. For me? I think they are loud enough to fill a room on full blast, and doesn't really give off that tinny sensation that you get from similar devices. It does what it's supposed to do though, it gets the job done and you won't really be complaining about it. It's really just a matter of convenience, optimization, and utilization. Your phone and tablet and other handheld consoles just cannot offer you a simplistic, yet seamless experience of having your PlayStation 5 AND dual sense controller with full support of it's features in your hands all on one display on ONE device. Overall, Sony has optimized this thing to give you a virtually lag free experience even outside of your home. You CANNOT get that with other devices. It's just not happening. I give it a 9/10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome addition to the console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids excited to get the Playstation for Christmas but had to leave to visit relatives.... Blew their minds when we pulled this out for them to play in the car.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a remote player! Lets me be lazy and play things from bed, instead of getting up to go into another room, also convenient when someone else is using the tv the system is connected to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loves them!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves them! She uses it to play avatars of pandora!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Item is what I ordered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is what I ordered. There was some confusion in the beginning, but the representative was able to inform me on the process to clear up the confusion on my part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ignore the negative reviews

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People need to stop reveiwing products based on what they want them to do, and review them based on what they promise and or offer. This is a REMOTE PLAY handheld. Not a whole new handheld system, and if it was people would complain about paying over $500 and having to buy new games. The PS5 doesnt have bluetooth so why would the portal? It would cause latency anyway. If you have good internet speed you won’t have problems with lag at all. The system is very light and comfortable. I love that it has the same controller design as the PS5 controller. The screen is beautiful and large. And it’s CHEAP for $200. A controller is $70 on its own, so you’re paying an additonal $130 to play your games handheld. It does everything it claimed very well. This is the best way to remote play. Period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out of this world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for two years and Somy has put out nothing but spectacular updates that make this device compound in value. To me, this is one of the best electronic purchases I’ve ever made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow i actually love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical about buying this since it’s just for remote play but ive actually really enjoyed using it. When i dont want to sit down and play at my desk i just use this in bed or on the couch. I will say you need good wifi or itll get pixelated. The build quality feels very good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was this was gift for my kid. He really loved it. It is awesome and he really enjoyed it and now Sonny just released an update that allows you when you are Sony PlayStation plus member you can play your game that you purchased online for free no need to have even PS5, which is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fun on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how this console feel when I play games on it especially for a PlayStation handheld console I travel due to my job and I can’t carry my PlayStation console with me this PlayStation portal helps me keep track of my games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Handheld, only getting better

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the portal sometime last year thinking it would be a good device to have and use while kids or wife watched whatever shows they wanted. For the most part for the it performed fine. Some connection issues at times. I tried playing online game like Helldivers or Fortnite but the lag was a bit to much for it to maintain a stable connection. Even trying to play single player games it would struggle. Now my set up may not be the best; the router and WiFi is on the first floor at one side of the house while i usually played on the portal upstairs on the other side. Fast forward to today with updates from Sony the connection is much more stable. I can play anywhere in my house, i even took it to my in laws which is a good 30ish miles away and had a great connection. And this is all with playing/streaming from what’s on my PS5. I haven’t tried the cloud gaming yet. So i totally recommend this device. It’s only gotten better and i can see Sony keeping it updated for a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so satisfied with my Portal, I play it everyday. Love the black color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, graphics look good, feels good in you’re hands when playing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use and worth the money!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as a dad of 4 kids playing on the big screen it gets hard for me so i decide to buy the play station portal and it was worth my money i can play anywhere inside my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    get you one for the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buying this online was very quick, i made order at 8am and picked up at 10am.. that was fast to me. as for the system, its a add touch to the PS5 community to be able to play on the GO. make sure you grab a case and screen protector too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is very interesting I enjoyed using I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protal jus wish it was more accessible off online hatw how it has to be on the wifi to play battery drains but other than that having a good wifi connection n you straight to play onlineges with friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive bought this and was excited to move around the house but it is a bit laggy. Ive tried different wifi strength but same deal. Ok over all.

    No, I would not recommend this to a friend
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