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Customer reviews

Rating 4.5 out of 5 stars with 7136 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the device's overall performance, highlighting its top-notch picture quality and excellent screen clarity. Users also frequently praise the product's portability, solid battery life, and comfortable design. However, customers are negative about the connectivity features, noting that they could be improved. Additionally, some users have expressed concerns regarding occasional input lag during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 7,136 reviews
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Drops connection constantly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing when it’s functioning as intended but it drops network connectivity nearly every time I use it, regardless of the strength of the WiFi signal or configuration. I have a google 6e tri band mesh router with three access points, along with 1 gb per second fiber service (1gb both upload and download) and it still repeatedly drops connection. Pretty sad because the screen, sound, and build quality are all top notch but that isn’t worth anything unless the wireless connection is stable. It’s worth noting that no other devices on my network ever drop connection or lag whatsoever. Also, my ps5 is hardwired directly to the base modem in the google config.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 4 out of 5 stars

    PS Portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an excellent remote player. I like it better than using my phone or tablet. Sony deciding not to add bluetooth capabilities is a head scratcher but there are ways around it. The screen is vibrant and large enough to enjoy gaming on the go. I've used this with my hotspot and other wifi away from home and aslong as the wifi is strong enough it works great with minor frame drops. Battery life is decent and lasts longer with some minor tweaks to settings. Pricing is where it should be. Overall a great item that does what its intended to do very well, with some minor issues that are easily remedied.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Perfect for streaming Playstation games only

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for its very specific purpose of streaming PS5 games. It would be great if Sony opened it up to allow streaming through Geforce Now, Steam, or other 3rd party applications. Screen size is right where it should be for a handheld, and the controller grips are some of the best designed and most comfortable out there for a handheld. My only problem with it is that it's tied exclusively to the Playstation format when (admittedly more expensive) competitors like the Logitech G Cloud, Steam Deck, and ROG Ally have no such restrictions.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Try it for yourself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw a bunch of reviews talking about the wifi connectivity, but i have not had an issue. I run a google mesh system and as long as i am not actively walking around the house, i haven’t had the issues i was warned about. Battery life is great, about three hours of continuous play on Gran Turismo. The only issue that I’ve encountered is that you cant run two of these from one system (the PlayStation it is attached to has to be on the wifi network). But the kid can play xbox while im playing PlayStation. No worries.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hook up your ps5 to ethernet and it will play smooth as butter. Before I did that there were frame rate and connectivity issues. Since then it has played great. Great battery and screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Does exactly what it says and is reliable and great quality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    This Product Suprised Me!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was super skeptical about this product because I use remote play already with my phone or laptop. These past weeks before it was delivered I have been testing remote play extensively in my home and it does alright bit this seems to run much better for some reason. It is so nice to have dedicated device for this and the screen is beautiful and a perfect size. I have been putting in some good gaming sessions with it while hangong with tbe kid and wife and It runs so well that sometimes i forget i am on remote play. And i dont have the best internet. I have the tier right below the 1 gig plan. So i would recommend this to any dad gamer out there.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    My Husband LOVES It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Seamless Remote Play: Lets you stream your PS5 games anywhere with Wi-Fi without needing to tie up your main TV. Portable PlayStation Experience: Feels like a dedicated PlayStation handheld with DualSense controls, adaptive triggers, and haptic feedback. No Need to Buy Extra Games: Uses your existing PS5 library, so you don’t have to spend extra on new games. Instant Pairing with PS5: Super easy setup if you’re already in the PlayStation ecosystem. Best for Households Sharing a TV: Great if someone else is using the TV but you still want to play. Cons: Wi-Fi Dependent: No cloud gaming or offline play—needs a solid home Wi-Fi or fast internet to work well. No Native Apps: Can’t run games or apps like Netflix or YouTube natively—strictly for remote play. Battery Life: Around 4-6 hours depending on use—not bad, but not stellar. Limited to PS5 Owners: If you don’t already have a PS5, it’s essentially useless.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Perfect accessory

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great accessory at great price. Perfect screen. Love the wifi principle of being able to play stream games on the go. Love taking it on trips

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    The little handle that could

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The handheld that is surprising easy to use, inexpensive yet pleasantly well made. Sony has made a really user friendly product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. Incredible screen. Ps streaming is a game changer

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Better than i expected

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a great device feels good in the hands and the screen quality is great, the battery life lasted longer than i thought it would, overall a great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great if you've got good internet.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, amazing image quality and little lag when connection is solid. Reccomend plugging PS5 directly into your router via ethernet for best connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal is a great handheld and a great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start with saying this, I do really like this new handheld by Sony but I can't say it's just yet perfect. There are still some flaws to it but for what it is and the cost it's great. This system does not have any internal memory nor any port to allow you to add a memory card to it, which is its major flaw, but it's not one that hinders play. The PS Portal plays streaming games and that's it. Depending on your internet signal and your PS Plus subscription plan, you can have a lot of fun with this handheld. To get the most out of the system, you will need a good/steady wireless signal for the internet and the stronger the better. For the games, if you have the premium plan then you will get access to both your Cloud games as well as a bunch of the streaming games. Though the premium is the most expensive plan at $160 but if you are comparing the costs of the other handhelds that are double to triple the cost of the PS Portal for just the system, then the cost of the Portal plus the premium about equals out to the cost of the other handheld systems. I'm hoping that since the streaming is a new thing for the PS Portal that Sony will be adding more to it in the coming year but right now it's great for causal play. The system is not too large, though after getting used to the grips, which seem larger than the PS5 controller, I would like a larger monitor. The quality is really sharp and clear, the audio is great, not too loud but loud enough to hear and not be disturbing. I would like an internal memory option so I could have that backup memory just in case there's no internet or poor signal. So far I haven't had any real problems playing the games. There's been a few times when the signal was weak but I was also inside a small closed off room that's used as a audio recording booth, so, the signal is weak. I think if Sony added some internal memory or a slot for a card, give the monitor a larger screen size, and offered a way to watch movies on it without needing to be logged into you PS5, then the PS Portal would be the best handheld in my opinion. Right now, it's been a lot of fun for me, I've played more new games on the Portal than I have on my PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best devices I’ve ever had. I’m able to play my games while my kids watch tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS Portal is great at what its supposed to do. First, you need to connect your PS5 to ethernet so you have a stable internet connection. If you don't have ethernet cable, you can get them for cheap. Once its connected, it works great. I usually like to lay in bed at night and play for a little bit on PS Portal. It works great for me, because I don't want to turn on the TV in living room and play that late. Its very comfortable and screen looks really nice. Im fine with plugging in the earphones. I don't need bluetooth. All in all, its a great product. Im sure Sony will make second generation even better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful addition to my electronic collection. Works better than I imagined an has all of my favorite games with no bug difference from the console. As well as it not needing to be connected to a PS5 the PlayStation Portal offers streaming services to get the games I like without having a actual PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great device for the cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on how well this would work but ended up loving it. Great quality, easy to use and game plays great from another room in my house (haven't tried it from a different location)

    I would recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Slight delay

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a slight input delay so its hard to play games with timing or fps but its perfect for playing stardew or strategy games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Happy Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If yij don’t gift yourself someone else this convenient gem, you are truly missing out. Very compact but with a punch! Get you one…or TWO!!

    I would recommend this to a friend