Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$229.99
Save $20
The comparable value is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 7136 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the device's overall performance, highlighting its top-notch picture quality and excellent screen clarity. Users also frequently praise the product's portability, solid battery life, and comfortable design. However, customers are negative about the connectivity features, noting that they could be improved. Additionally, some users have expressed concerns regarding occasional input lag during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 7,136 reviews
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    A solid handheld device

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the portal and it is very convenient to use around the house. It may be my internet but more modern games are a bit blurry for me from the streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    PS.Awesome.Player experience!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portable Black is sleek with impressive screen quality. I purchased the offline gaming package to stream cloud gaming, and it’s awesome! The game library is diverse, making it perfect for gaming on the go. Definitely a great investment for portable gaming lovers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool item...depending on the game

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is a great device for gaming, if your main TV is used by others or if you're away from home. The key is to make sure you have a fantastic internet connection (both at-home and wherever you're playing away from home). At the same time, this device might not be the best for all games. For any fast-paced, accuracy-involved games, this is not for you. I was playing Fallout 4 using this and missed so many targets on multiple occasions. At the same time, I played College Football 26 on here and had an incredible game-- passing was unbelievably easy. All that said, this device may not be great for you if you game with high FPS. More simple games that don't have jump-scares or quick motions are not a perfect use. As for the rest of the device, it otherwise did a great job of mirroring my PS5 the way I needed to play a game.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Screen quality

    Rated 5 out of 5 stars

    PS5 portable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful, comfortable, viable and good quality. Recommended

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Video Game Inception

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can play your PlayStation when you aren’t even in your house. You can get in your station anywhere. Works great as long as you have a solid internet connection both to your PS5 and to the portal itself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Great PS device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It's lightweight and the screen is very high quality. Can play anywhere in my house with no lag

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Exceeded my expectations!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly on my home WiFi. Took about 15 minutes to get it updated and connected then it was game time. Battery lasts about 3 hours but that may vary. Fast shipping I ordered it on a Friday and had it by Monday.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may not be for everyone but for me it’s perfect. This device is mainly if you want to play on bed or if you have someone wanting to use the tv and you want to play. It has great build quality and I haven’t had any technical problems. My only complaint is I tried playing away from home but no internet is strong enough but in my opinion whose really gonna leave there house with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Best PS5 streaming option

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for remote play on PS5, No question. Crisp 1080p screen, loud speakers, great performan if you have stable wifi connection. A bit heavy with odd weight distribution...but still lighter and more ergonomic than any alternative. Awkward USB-C location...power and volume buttons locations are tricky.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great PlayStation accessory

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a while I didn't want a PlayStation Portal but then I decided to go ahead and pull the trigger on one overall I can say it's a pretty cool device especially with the latest update that they gave us where you can stream PS5 games and don't have to have the actual console on. I will say that every once in awhile I do get a little bit of shutter when playing games but the quality of these games for it being only 1080p at 60 frames is really nice. The battery life is decent it seems I got a few hours before it required me to hook it up again. The actual design itself is beautiful and it's really cool looking. I would say for $200 it's not a bad purchase at all. Especially if sometimes you just don't want to sit down in a chair and be full blown on your TV you can just lay in your bed or sit on a couch plug in a pair of headphones and jam. I can't say whether or not I recommend this for everyone but those that want to do simply that sit on a couch and jam without having to sit in front of your TV this would be a great option and with the new PlayStation 5 streaming That's in beta form by the way so not all the games on PlayStation Plus are available right now but there's like a 120 it's worth the $200 price point I'm happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Using the Portal much more than i thought i ever w

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very very hesitant to get the Portal, i wasnt sure i would use it enough to make it worth it, nor was i sure if it worked well due to a lot of reviews saying its laggy and takes a lot of time to connect. I am pleased to say it is SO worth it! The over all build of the portal is great, at first glance i thought it looked fragile and cheaply made, but it is much sturdier than i thought. The controller grips feel exactly the same as the duelsense controllers, just with slightly smaller control sticks. Lets just say my internet at my house is patchy at best. My provider is very unreliable but its the only option in my area. With that being said in my house i have no connection issues with the portal and very little lag (only stutters if we have a bunch of devices on the wifi at once and "high traffic times" when close neighbors' signals jam up), but that was maybe one or two nights. I also had issues getting disconnected from the wifi one night but im chalking that up to the service provider and not the portal! Over all i would say, if you would like to play PS5 as your tv is taken up by a significant other or you want to watch something as you game, the portal is for you. If you want to go lay in bed and play a bit before falling asleep, its for you. If you travel (to places with wifi) its for you. I didnt think id use it as much as i have, i originally thought "oh its not for me", but i have found myself making excuses to use the Portal. I have run a variety of games on it, from simple games like PS classic games and Stardew Valley, to more demanding games like FF7 rebirth demo, God of War Ragnorok, etc. All have worked perfectly. The screen is bright and looks great even for just an lcd. One down point is the fact that the lowest volume setting on it is still VERY loud, so if im playing in bed and my fiancee wants to read, i end up needing headphones, which you can use a 3.5mm wired headphones, but not bluetooth! If you have the means to get one and are able to snag one as its in stock, do it! Its very worth it for even casual gamers!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Highly Recommend!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sony product! Pairs perfectly with the PS5. Screen is HD and crisp. Games must be uploaded to the PS5 storage. If not, the game disc must be present in the PS5 to play remotely. Highly recommend a quality case and screen protector for the portal since it is a larger handheld device. Highly recommend for the gamer on the go, that does not always have the time to play while at home (or on the family TV).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Ps portal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, very easy to use and works well. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great portal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live it. Works really good. Had connection issues at first but seems to be working bette now. Great for on the go gaming

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Should you get it?

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying more than I’d thought I would! Great especially if you are often in a situation where there is a lot of downtime, traveling or waiting in general, nothing helps pass the time better

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great device! Works great for me!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a PS5 for years, and have recently started traveling a lot more. I really wanted to be able to still play some games, while sitting in airports, hotels, etc, and lugging around a PS5 isn't really an option. I didn't even realize the Portal existed, and was thrilled when I learned about it. I picked one up from Best Buy, and it arrived pretty quickly later. Turning it on, the quality and built is well in-line with what I'd expect from Sony. I connected to my home wifi, and then input my Playstation ID. I made sure remote play was enabled on the PS5, and we were quickly in business. Man, do I love being able to play on this thing! The controls feel just right at home as if I was playing my PS5. The screen is great. Nice and bright, and does a good job for a portable device. While Sony does market this for just largely using at home, I read about being able to use it remotely. Thankfully, I've also had great success with being able to do that too! We have a Comcast connection, and I've been able to connect to various wifi networks and be able to largely do this just fine. There have been the occasional time when it lagged so much that I wasn't even able to play remotely, but restarting the PS5 seems to usually do the trick for fixing that. I've been very happy with my Portal, and am sure glad Sony put this product out!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to use anytime anywhere, the lcd its perfect, the sound great, battery life good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Way better than I expected.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t expect to love this thing as much as I did. It runs shockingly well and way better than I expected a streaming device to. I’m genuinely impressed how well it works with any game I’ve played on it so far, from fps, RPGs and even MMOs (FFXIV). There’s nothing more I can really say about it. It just works. Just keep in mind, as with any and every streaming device, your experience and enjoyment with it will depend on your ISP. If you have a good internet provider and speed, your experience will reflect mine. If your internet isn’t quite up to the task, your experience will most likely not be as robust as mine is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Present for my nephew

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Great look, runs smooth and the screen is a decent size with quality graphics

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Super convenient

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size to play your games on while on a road trip or to just let your child play! Highly recommend for parents of small children and for those parents who travel for work!

    I would recommend this to a friend