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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7136 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the device's overall performance, highlighting its top-notch picture quality and excellent screen clarity. Users also frequently praise the product's portability, solid battery life, and comfortable design. However, customers are negative about the connectivity features, noting that they could be improved. Additionally, some users have expressed concerns regarding occasional input lag during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 7,136 reviews
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Watch for poor WiFi setups

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having my ps games portable. The screen is the right size compared to my iPhone previously. I think the WiFi issues are not great. The portal uses ps remote same WiFi as your home network which competes with others using the same WiFi. My internet is gigabit but my slow Google wifi creates network contention. It has pretty poor WiFi reception on top of that. When no one’s streaming it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    great internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, needs fast internet it wont work off a hotspot in most places

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System arrived in excellent conditions. It was a gift for my partner and they absolutely love it. There has not been any issues. The PS Portable connects to your playstation, so you must have a playstation 1st in order to use for best experience. It also connects via infernet so a good connection is mecessary for both the PS and the Portable to play with quality. There is a beta option within but you must have PS+ to use. For us this worked great. Im happy i was able to get it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing little device, does exactly as it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly can’t go wrong with the device, does exactly what it says it does flawlessly. What some people don’t understand is this isn’t a stand-alone device but much rather a remote play device. Long as you have the ps5 to pair then you’re good to go. It’s convenient when you just want to relax anywhere without being locked into one area or someone wants to use the TV. Overall, I’ve had no issues with the device and would recommend to someone that is looking for convenience with the ps5

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Works well, easy to use. The entire family has one for each room of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Slow at times, but good PS5 add on.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial opinion: Great clarity, onscreen setup was relatively simple, decent battery life (can also plug-in/charge while playing), good sound quality (has 3.5mm headphone jack, but haven't tried using USB-C to see if that works too), D-pad is replaced with a button on left side. I couldn't find a charging indicator/status light anywhere when I plugged it back in which I thought was odd. After playing a few hours on it, the only downside I found so far is that at times it does lag, freeze, get grainy and that was on the same home WiFi network with the PS5 in the next room. My router is a Netgear AX1800 and both the console/Portal were within 20 feet of the router. Since this isn't an issue of lack of bandwidth, it must be the Portal itself, especially since others have reported the same issue. However, it's nice to be able to play while someone else is watching TV. I was playing a downloaded game and haven't tried it with a physical disc game yet, but the lag may not be tolerable in the middle of an action scene/battle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My son loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it and apparently works great for his set up

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Playstation Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Playstation Portal allows me to access the gaming world in any room of my home and on the road! I love this device. Connectivity could be improved, but overall a successful use of remote play

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Portal gang

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally like the playstation portal. It’s comfortable to hold and convenient to use around the house especially if you have kids. One downfall is it doesn’t connect to the PlayStation sometimes even when on rest mode. So make sure you got somebody home to restart your PlayStation, in case you can’t connect away from home. I played Spider-Man Miles Morales flawlessly along with Mortal Kombat 1. I can’t wait till they add cloud streaming. 

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Ps5 portal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient. Connectivity is ehh my console is downstairs but, overall great handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    surprisingly capable device.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually a fairly solid device that has surprised me. It can still be better. For the price and the functionality, it is pretty impressive. What really surprised me was that I was at my friends house 50 miles away in the next county. He has very good internet and solid wifi connectivity at his house. I was trying to show him the thing by connecting to his PS5. And that did not work well at all, in fact it got stuck and I had trouble getting out of an error screen. Then when I finally was able to get back to the home screen, it did something I wasn't expecting. After about 30 seconds. It told me that it had connected to my PS5 back home. A bit surprised I connected and proceeded to play a Contra demo, which requires some decent quickness to play the game well enough to beat it. And then I showed my friend the FF7 Rebirth demo, set the game to performance mode because there's no point playing a 30fps mode when the resolution is set to 1080p. And it ran at a slightly stuttered 60fps mode. Some odd artifacts from time to time, but overall. I was playing a very nice high production game at a very smooth framerate. My friend immediately took notice and became interested in the device. Obviously it boils down to you being somewhere with a good wifi connection and also having a good overall inter et connection. But for $200, you can play some really nice games that run good enough to actually play them. The only thing I am still disappointed is the battery life. Bit eventually you will go somewhere where there's a wall plug

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well you can spend $500 to stream and remote play your games or spend $200. I tried the Xbox Rog Ally and it’s nice ergonomically but that’s where it stops for me. I even got it for $489 but to me it’s not ready and Windows 11 isn’t helping its case. With the PlayStation Portal no hassle or fuss unless you have bad internet but all in all I’m glad I made the switch.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Excellent for Playstation Owners

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls fit perfectly in your hands unlike the switch. The battery life is really good. The graphics are amazing and I didn’t really see any lag while playing as llong as you have a good WiFi connection. If you are someone who wants to play while your tv is in use, or just to play on the couch or elsewhere in the house vs being front of the tv or monitor its a great device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    PlayStation Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light weight for its size. Had great picture and is very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    A flawed but great device.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So let me preface this by saying its a good device. It feels good in the hands. Its not heavy but it doesnt feel cheap either. Im not saying you wouldnt experience some damage if you dropped it but it should hold up to normal and wear and tear. Why i cant give it 4 or 5 stars is that the device lives or dies based on your internet connection. Even with my ps5 pro hardwired to my router the portal's performance varied drastically even when gaming in my own home. Sometimes it was glorious, other times it was horrendous. No rhyme or reason.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great for work trips.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convienent and portable to take on the road! The connection has minimal lag due to wifi hotspot.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Sony portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun and easy to use. Nice screen and features. No issue

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great expansion controller! Works very well and allows me to game anywhere in the house! Awesome!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 4 out of 5 stars

    Great device but could be better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cater to a very specific audience. If you’re out of the house and around WiFi this is a great thing to own. Wish it was Bluetooth, wish the input lag was a little better and wish you could install apps. I reach for this when I’m not at home and I need to grind a couple of weekly challenges before the week is out. Hopefully one day an update makes this a standalone device

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Gaming on PS5 anywhere in your house

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming on PS5 anywhere in your house! Loving it so far, i haven’t experience any lagging my internet speed (1000mps upload/download). I also owned the backbone the phone screen is just too small for me to enjoy gaming. The vibrant screen delivers an immersive gaming experience. The only downside for me its a bit heavy. It can be a bit burdensome during extended gaming sessions. Overall I love it I wish PlayStation will roll out an update with web browser.

    I would recommend this to a friend