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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7139 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the device's overall performance, highlighting its top-notch picture quality and excellent screen clarity. Users also frequently praise the product's portability, solid battery life, and comfortable design. However, customers are negative about the connectivity features, noting that they could be improved. Additionally, some users have expressed concerns regarding occasional input lag during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 7,139 reviews
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great device despite the RemotePlay limitations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels great and the screen is big - much bigger than the Nintendo Switch. The build/design is definitely solid, sleek, and matches well with the console. My only gripes is that it depends on a PS5 in order to work courtesy of the limitations of the RemotePlay feature so it's not exactly portable outside of the Wi-Fi network your PS5 is currently situated in. You can't stream or watch any videos from any streaming apps either due to the same reason. And gameplay may lag depending on your network which is why you should connect your PS5 directly to your router via an ethernet cable. If you can get over those limitations, then the device is great! It frees up the TV so someone else can use it while you can play on the device anywhere else in the house.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 3 out of 5 stars

    Good start but lots of room to grow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connectivity isn’t always great. Has potential if they can improve the connectivity and reduce lagging when connecting directly to the console. Works well with the streaming beta with little lagging even on mobile hotspot. However, the selection of games you can stream is very limited. Also when streaming games don’t always save.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great I can play my regular ps5 games even when my wife is watching her series or when I decide to just chill in the living room especially combining them with some headphones it’s a game changer

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance, Portability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, we love it. Comfortable and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Option for Strong Wifi Remote Playing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have strong WIFI wherever you are remotely, it's definitely worth the purchase! As it requires a strong connection to play multiplayer games, I personally stuck to story mode / career mode style games for best connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    PLAYSTATION WHEREVER YOU CAN

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    despite the discourse online before its release the portal took the industry by storm. i was able to get .ine before the holidays and was very much looking forward to playing my playstation on the go. so far im more than pleased with being able to play some old and so.e new games in a different way.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Purchase in a while

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this purchase, I use it everyday. Works fantastic with the new update where I can stream games with just my ps plus subscription. If you are on the fence just get it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    If You Own A PS5, Get This!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! It's nice to be able to play Battlefield 6 or Mortal Kombat in another part of the house while you're watching your parent recover from sickness, but don't want to leave tjeir side. It's also cool to be able to play games on the cloud, and the streaming while I'm in a hotel or airport in another state is smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing i love being able to lay in bed and being able to play the story driven games that don’t require the full set up of my desk

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall, I'm pleased.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs really well and is very convenient when you share living space with others. I don't like that whenever you want to switch profiles you have to sign completely out and sign back in with the other account. On the Playstation, you can just switch accounts. And i wish there was a function for adjusting the screen display, not just make it brighter or darker. I'd like to be able to adjust the contrast for example.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    A steal at $200. I believe the catalyst to a Vita2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a 5 Star product when your PS5 is hardwired to your router. The screen is gorgeous. I know statistically it isn’t an OLED but being 1080p makes a huge difference in display quality. As a father of 2 it increases the amount of available time I can play my PlayStation by 2 to 3 times the amount I played before.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great Device and Addition to PS5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device that does the job. If you have a great internet connection, you won’t be disappointed. Sometimes you just want to sit in a different room and game in a more comfortable position. Sound is good, screen is great and controls are great (minus the onscreen touchpad)

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Needs update to allow simultaneous play

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice device. The only thing i don't like is that I can't use it remotely without the Playstation 5 being on & also don't like that if i am using it, the console itself can't be used for someone else to play a different game. Other than that, it’s really awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what i wanted and expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using my iPad paired with a dualsense for remote play since I’ve had my PS5, but this is just so much better and more convenient. Now, I can literally play my PS5 games just about anywhere and not have to worry about having somewhere to place my iPad while playing. The pottal also does great with reconnecting if it drops connection unlike the remote play app on tablets/phones. I tried a backbone for a while but hated tying up my phone to use just for that. My only complaints so far are that the touchpad integration feels kinda thrown in, and I’m also not a huge fan of the PS button placement. It’s not perfect, no…but I’ve been loving it since I got it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great portable way to way PS5 games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the PlayStation Portal from Best Buy as an open box item, and overall, it’s a solid addition to my gaming setup. The standout features for me are the controller feel and the screen size. The controllers are well-designed, comfortable, and responsive, providing an immersive gaming experience that matches the quality of a traditional PlayStation controller. The screen size is just right, making it easy to enjoy detailed graphics and gameplay without straining my eyes. However, it’s important to note that the graphics quality is highly dependent on your WiFi strength. When my connection is strong, the visuals are crisp and clear, enhancing the overall experience. But when the WiFi signal fluctuates, there’s a noticeable drop in graphic quality, which can be a bit frustrating. In summary, the PlayStation Portal is a great device for those who want to enjoy their PlayStation games on the go, provided they have a stable WiFi connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than you think

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my phone 16pro max as a wifi hotspot and i get max resolution everytime. I considere the switch & and legion go 2 however this is the overall cheapest entry & best library for mobie gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Love the Portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the Portal is a great thing to use. I feels great in your hands and the display is great. The only big issue i have is that there is no bluetooth and the 2 options playstation are releasing for the portal haven’t come out yet and costly a roughly combined ~$300. Haven’t had any bad experiences with this product at all.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great, but not for everyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REMEMEBER, this is a straming device, not a standalone gaming system. You WILL experience minor stuttering. It will be different from the experience directly from the PS5 on a TV. With that being said, it is completely playable and I have put some hours into it without issues. I did, though, have to make sure my PS5 was connected via Ethernet cable because WiFi was too unstable to have smooth gameplay. Once I connected my ps5 directly to my router via Ethernet cable, the Portal worked really well. The screen is not OLED but it looks really nice. The controller feels great in the hand. I have medium sized male hands. I have tried PS5 remote gaming through my iPad Pro 11 inch with ps5 controller, iPhone, and MacBook. I’d still choose the Portal over those. It just feels better. And I like that the controller lights up green when turning on the the Pip-Boy light in Fallout 4. Overall it’s a great product as long as you know what you’re getting.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    May be useful if your wife is using the TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is beautiful and it feels wonderful in your hands, but the screen is outdated and the colors feel washed out. It can stream games, but it requires a PS Premium membership which is an additional $17.99/month on top of the price of the device. Remote play is an option if you have a PS5, but you pretty much have to be at home to play it. I had issues connecting this device to my iPhone's wifi hotspot, but apparently, that is an issue with T-Mobile, and not with Sony. I just couldn't justify the price for the value I was getting with this device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient way to stream from the PS5 console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient way to stream from your ps5. This device allows me to play late and not wake up the wife and kids. A PS5 console is required to use this device and console must be in rest mode to turn on from the portal. The main gripe I have about the device is my hands cramp up from holding the portal after minimal game time, but I do not experience this holding the Dualsense. Also, the resolution is not as clean as playing from the actual console. This is expected since you are streaming from the console, but makes me wish I was playing on the TV instead for better graphical quality. All in all it is a very handy device and glad I made the purchase so I can stay up later to play BG3 with the bois.

    I would recommend this to a friend