Customer Ratings & Reviews

Amazing device good for long trips if you have good wifi connection

Awesome item. Currently playing right now!! Outstanding customer service.

Good hands free device would recommend if use if you have strong wifi

Great game! Excellent graphics! Perfect gift for a gamer!

Best accessary for the PS5 that I have purchased so far. Very happy with this product.

Great I really like it will be buying more items in the future

I wanted to love the PlayStation Portal. The concept is a dream come true for many of us: a dedicated handheld device that lets you play your PS5 games anywhere in the house while the TV is occupied. On paper, it sounds like the ultimate convenience. In reality, however, my experience with the device has been nothing short of a frustration-fueled nightmare. After weeks of trying to make this work, I can confidently say that this is one of the most disappointing pieces of hardware Sony has released in years. A Connection Nightmare The biggest problem with the Portal is that it relies entirely on your local Wi-Fi, and it seems to have absolutely no tolerance for anything less than laboratory-perfect conditions. Even with high-speed fiber internet and a router sitting in the same room, the experience is incredibly slow. From the moment you boot it up, the connection process feels sluggish. But the real issues start when you actually try to play a game. The input lag is unbearable. I tried playing Spider-Man 2, a game that relies on timing and fluidity, and it felt like my character was moving through molasses. You press a button, and there is a perceptible, jarring delay before anything happens on screen. In a shooter or an action RPG, this makes the game virtually unplayable. You aren't fighting the enemies; you are fighting the device itself. Visual Fidelity? Non-Existent. Sony touts the Portal’s 8-inch LCD screen as a selling point, promising 1080p visuals at 60fps. While the screen hardware itself might be decent, it doesn't matter because the streaming quality destroys the image. Far too often, the image becomes a muddy, pixelated mess. It looks less like a next-gen console experience and more like a 240p YouTube video from 2007 buffering on dial-up. The compression artifacts are distracting, washing out details and making text hard to read. Just when you get a moment of clarity, the bitrate drops again, and you are back to squinting at a blurry screen. Glitches and Stutters Beyond just the resolution drops, the performance is wildly inconsistent. The experience is incredibly glitchy. I constantly experienced micro-stutters and screen tears that ruin immersion. There were multiple instances where the audio would de-sync from the video, or the screen would freeze entirely for a few seconds while the game continued running in the background—usually resulting in a "Game Over" screen once the video caught up. It is baffling that a device built solely for Remote Play handles it worse than a smartphone or a tablet. I have had better stability using the Remote Play app on an iPad than on this dedicated $200 device. The Verdict The PlayStation Portal feels like a beta product sold at a premium price. It lacks Bluetooth support for wireless headphones (forcing you to buy Sony’s proprietary audio gear), it has no web browser to log into hotel Wi-Fi, and it serves no function other than streaming. When a device has only one job, it needs to do it perfectly. The Portal does not. It is slow, unresponsive, and unreliable. Between the lag that kills your reaction time and the pixelated visuals that ruin the graphics, there is very little reason to own this. Pros: The controller ergonomics are comfortable (DualSense features are nice). Cons: Severe input lag makes action games unplayable. Connection is glitchy even on strong Wi-Fi. Image quality frequently becomes pixelated and blurry. No Bluetooth support. Expensive for what is essentially a streaming screen. Bottom Line: Save your $200. Until Sony fixes the connectivity issues, this is just an expensive, glitchy paperweight.

Works wonderfully, latest update allows for Streaming games without the need to connect to a PS5.

The best, handheld I have purchased in a while!!!!

The PlayStation Portal is an incredible device for remote gaming! It's sleek and portable, making it easy to take my PS5 experience on the go. The 8-inch screen is vibrant and delivers a crystal-clear picture. The DualSense controller integration is seamless, providing the same immersive experience as playing on a PS5. The battery life is decent, and the setup process is quick and straightforward. Overall, the PlayStation Portal is a fantastic way to enjoy PS5 games on the go, and I highly recommend it to any PS5 owner!

Very convenient. Connectivity is ehh my console is downstairs but, overall great handheld.

It does not connect when WiFi signals are weak. It require good download speed.

This product is extremely difficult to change player acts, u have to first have ur PS5 on...mislead bc it seemed to b like the switch that u can play anywhere l, u can not, its ok if 1 person uses a ps5, wouldnt recommend due to changing users on it and having ur ps5 on first

If u thought u could play your ps5 games native w/o a ps5 your gonna be very disappointed. Not only do u need a ps5 but also if u wanna play games on the cloud u gotta pay $19.99 for a ps subscription. Remote play on this device is only good if your right by your ps5 if your not it will hardly work. So yea this device for me was definitely a waste of money

great to have for on the go game. Plus with the cloud game play cant beat it.

Just what I was looking forward this year a console for work on down time

Super convenient to have when my spouse wants to watch TV and I want to play!

When everything works the portal is great but even with a wired connection from the PS5 there is sometimes some image breakup or fuzziness. Overall pleased but definitely have to consider it for what it is.

I own an ROG ally and trully like to play on couch while playing some movie or whatever. Doing the same with the PS5 seemed like an intriguing idea. Price point is higher than I would like but it does not mean is overpriced. Just pricey. The built quality is up to par with other PS accessories. Panel colors are really crisp and smooth. Set up is very easy from opening box to playing remote. Only feature missing imo is cloud gaming. As of right now is not possible to do anything without a PS5 remotely connected. The propierary wireless audio is a big negative.

The device works great and has a decent time streaming games and works without a ps5 console however a 160 subscription per year on top oh needing wifi all the time is annoying for $360 id rather spend $400 on a steam deck