Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.5 out of 5 stars with 7093 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the product for its excellent overall performance, with many praising its top-notch picture quality and appreciating its portability. The screen quality is also highly regarded, and users find the battery life solid and the device comfortable to hold. However, some customers have noted concerns regarding connectivity and, to a lesser extent, input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 7,094 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Handheld

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is in no way an official song handbeld lime a psp or the ps vita but if does allow you to remote play your ps4/5 games as well as join the cloud streaming beta so yoh can play backwards compatible games from the premium plus catalog if you have a premium membership. The PS Portal connected to my internet with zero problems. There was an instance where it wouldn’t connect but after a restart of both the ps5 and the portal the 2 devices connected again no problem. The better your wifi is in your home or whatever wifi yoh connect to the better your connection will be. So far this device has been an awesome handheld for playing my ps5 games in different rooms in my house. I would definitely recommt this device to any gamer looking to lound around in different areas of their homes or even gojng on vaction. Its very reliable in the experience I’ve had with the device. I can only see this getting better with future updates. Hopefully Sony will add an update to allow gamers to use any future bluetooth headset but for now the only thing gamers can do it shell out another $200 for proprietary earbuds with the PS Link technology to easily allow a connection for audio and chat or use a 3.5 mm headphone jack. Either way, i trust song will listen tk its community and make the correct decisions to make the device better in the future. For now, it is what it is. A remote play device designed to exacltly that and does a great job of doing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    PS Portal is relevant now!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the new update the PS Portal has so many features and uses to make the most out of it. Only con is it requires like super stable internet connection but other than that it runs smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Welcome back to gaming!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wonderful piece of machinery has given me the chance to get my game on. As a grown man with responsibilites and children, those things come first. And i don't want to hog the tv by gaming, so i put it off and off and off and I never get to play on my PS5. Now I can easliy chill on the couch with my family while we all enjoy something on the big screen and I can disappear into a game-world of magic. A solid wifi connection and having the PS5 on a wired connection and rest mode helped to optimize performance. I love this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Great item, but not for me

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great for some. It didn't really fit what I was hoping to get from it, but it worked fine, display was nice, no issues with it after 9 months of owning it. Best if your console is hardwired. If not, there will be some input lag esp on FPS.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great device for its intended purpose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my PS portal, but just know what it’s uses and limits are before purchasing. When my main tv is in use being able to lay on the couch and play my PS5 is priceless. Also the quality of build is excellent and the screen is immaculate. If you’re on the fence go for it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 4 out of 5 stars

    Great Value PS5 Accessory

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal plays and feels just like I wanted it to. The controllers feel great to hold and use, and I can use it for hours without fatigue. The screen does better without direct sunlight on it, but the screen not being OLED isn’t a deal breaker, as I believe it does contribute to the great battery life. I don’t play games that requiere absolutely zero lag or live service games so I can’t speak on that front, but for my singe player life, it works exceedingly well. Four stars due to the lack of Bluetooth connectivity and minor network issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great way to get out of my gaming room

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Portal to actually be in the living room and the family while gaming. It's great to relax lying down on the couch. It works great for that function and I can play all my favorite PS5 games (Stellar Blade, Helldivers) seamlessly. The UI animation for connecting to the PS5 is super cool. Small thing but it adds to the premium feeling. No connection issues, including with the Pulse Elite headset. There's stutters here and there but I hardly notice it. Input lag is minimal, and I can perform well in the above mentioned action games. This is definitely one of my best gaming purchases. At $200, it feels like a steal.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    It’s no Vita or PSP but…

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squeezing in some PS5 Pro-ing away from the living room is great for any middle-aged gamer. Instead of feeling like I occasionally hog the TV, couch, and living room just to notch another hour of 120 hour or so on FF7: Rebirth. Or play my backlog of great indie hits like Dredge or Disco Elysium, I can just remote play anywhere in my home—like in the kitchen with my coffee while the eggs and bacon are on the skillet, or at night in bed with Powerwash Simulator or Sea of Stars and tea to wind down. Like many Sony fanboys and fan girls, I was pretty skeptical the device would work better than trying to stream PS4 games to your phone some years back (Backbone, anyone?). No it’s not the Vita 2, but as someone who’s only ever owned the Vita and Portable handhelds back in the day, there’s something far more intimate about PS5 Pro-ing on a device inches from your face instead of on a TV on the other side of a room. Yeah, no worries about somebody cutting back and forth in front of your game during pivotal cutscenes you’ve literally spent 100s of hours and the better part of the year reaching. It’s laughable but last I heard, there’s still no Bluetooth support and no—Sony’s upsell with those expensive earbuds won’t get a nibble out of me. You also can’t watch YouTube on it or your other streaming apps. No web browser either. Its sole function seems to be making sure that Last of Us Part 1 and Sony’s other first-party titles like Spider-Man 2 run as smooth as possible on the Portal. Portal isn’t for everyone, but if you’re someone who finds it harder and harder to put in gaming time as you get older, the device is totally worth owning. It feels very sturdy, but its awkward shape has caused me to drop it once or twice by the handle. If you decide to plunge into the Portalverse, do yourself a favor and buy a hard case for the handheld. I imagine accidentally sitting on a Portal is not quite the same as sitting on your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Same gaming, but portable and accessible.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy it for the most part. It gives me the opportunity to play while my wife can watch TV. I like the portability and another option of gaming that it provides. Nice to travel and still be able to play your games without having to pack up the whole system. Only downside is the lag or connectivity due to various internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Perfect for the target market - parents

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s talk about what this thing ISNT to clear confusion. It’s not a standalone game player, and it’s not even the type of device you take with you to play on the train, plane, or even on crappy hotel WiFi. If you want to buy for those reasons, you’ll be disappointed. IF you’re a parent who doesn’t have the TV available in your home network, you want to play while laying in bed, or want to have quick sessions while holding a baby in one arm, then this is the device for you. With a strong local WiFi connection and a wired ps5, you’ll get excellent performance, true controller functionally, and a high fidelity screen. It’s worth it if you’re a member of a relatively slim target market.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    I like it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, smooth controls, and perfect for playing PS5 anywhere at home. Comfortable to hold and works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Prettybeye

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and easy to travel with. I enjoy using it, and it stays charge for a long time. Love it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Nice accessory

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every ps5 game I buy, I can play it away from my setup. I have my ps5 in my room. To hang out in the living room with my pets and family I use this thing. It’s great to get a few minutes of gaming when I want to. Plus JRPGs run great on this thing.

    I would recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Slight delay

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a slight input delay so its hard to play games with timing or fps but its perfect for playing stardew or strategy games

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    minimal lag if playstation is on ethernet

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    surprisingly good battery life. screen is vibrant, and the lag time is minimal. i have the ps5 on wired connection, and the Portal on the 5Ghz home wifi, and COD Campaign was very playable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rebirth of the PSP

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, is dependent on your internet but it does the work. Great for RPG games and long story games allows for the freedom of movement.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 1 out of 5 stars

    The $200 Paperweight: Why the PlayStation Portal i

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love the PlayStation Portal. The concept is a dream come true for many of us: a dedicated handheld device that lets you play your PS5 games anywhere in the house while the TV is occupied. On paper, it sounds like the ultimate convenience. In reality, however, my experience with the device has been nothing short of a frustration-fueled nightmare. After weeks of trying to make this work, I can confidently say that this is one of the most disappointing pieces of hardware Sony has released in years. A Connection Nightmare The biggest problem with the Portal is that it relies entirely on your local Wi-Fi, and it seems to have absolutely no tolerance for anything less than laboratory-perfect conditions. Even with high-speed fiber internet and a router sitting in the same room, the experience is incredibly slow. From the moment you boot it up, the connection process feels sluggish. But the real issues start when you actually try to play a game. The input lag is unbearable. I tried playing Spider-Man 2, a game that relies on timing and fluidity, and it felt like my character was moving through molasses. You press a button, and there is a perceptible, jarring delay before anything happens on screen. In a shooter or an action RPG, this makes the game virtually unplayable. You aren't fighting the enemies; you are fighting the device itself. Visual Fidelity? Non-Existent. Sony touts the Portal’s 8-inch LCD screen as a selling point, promising 1080p visuals at 60fps. While the screen hardware itself might be decent, it doesn't matter because the streaming quality destroys the image. Far too often, the image becomes a muddy, pixelated mess. It looks less like a next-gen console experience and more like a 240p YouTube video from 2007 buffering on dial-up. The compression artifacts are distracting, washing out details and making text hard to read. Just when you get a moment of clarity, the bitrate drops again, and you are back to squinting at a blurry screen. Glitches and Stutters Beyond just the resolution drops, the performance is wildly inconsistent. The experience is incredibly glitchy. I constantly experienced micro-stutters and screen tears that ruin immersion. There were multiple instances where the audio would de-sync from the video, or the screen would freeze entirely for a few seconds while the game continued running in the background—usually resulting in a "Game Over" screen once the video caught up. It is baffling that a device built solely for Remote Play handles it worse than a smartphone or a tablet. I have had better stability using the Remote Play app on an iPad than on this dedicated $200 device. The Verdict The PlayStation Portal feels like a beta product sold at a premium price. It lacks Bluetooth support for wireless headphones (forcing you to buy Sony’s proprietary audio gear), it has no web browser to log into hotel Wi-Fi, and it serves no function other than streaming. When a device has only one job, it needs to do it perfectly. The Portal does not. It is slow, unresponsive, and unreliable. Between the lag that kills your reaction time and the pixelated visuals that ruin the graphics, there is very little reason to own this. Pros: The controller ergonomics are comfortable (DualSense features are nice). Cons: Severe input lag makes action games unplayable. Connection is glitchy even on strong Wi-Fi. Image quality frequently becomes pixelated and blurry. No Bluetooth support. Expensive for what is essentially a streaming screen. Bottom Line: Save your $200. Until Sony fixes the connectivity issues, this is just an expensive, glitchy paperweight.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Cons mentioned:
    Input lag

    Rated 5 out of 5 stars

    PS Portal is great.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone who has a ps5, i wouldnt play call of duty on it just cause of the small lag. I played madden on it and spiderman 2 and it was great. The battery on the portal is great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice option for my situation!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item so when my girlfriend wanted to watch TV I could still play my PS5. It works great! Has an easy setup and graphics look amazing. So far I've only played two games on it. Connections are basically having your Ps5 on and then you can change your channel to something else. It's basically another controller with a screen in the middle. I wish it was more portable like the Asus rog ally x or one of the other handheld gaming systems. But this works for my situation. Hope this helps! Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Under optimal conditions… i like it!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So at first when i bought this beauty it kept disconnecting and lagging. Time and a few patches later and it rocks! I looked up videos to optimize the peformance and by switching off HDR, and a few other tweaks it works well. Sometimes my orbi router needs a reboot to get this device rolling well, but it does. Its perfect for short gaming sessions for that gamer with a busy life. When it works its pretty awesome. Its just subject to internet bandwidth is low, during peak hours. Disconnects still happen but its nowhere near as bad as when it first launched.

    I would recommend this to a friend