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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7082 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the product's excellent overall performance, highlighting its top-notch picture quality, and appreciate its portability and great screen quality. They also find its battery life solid and comfortable to hold. However, some customers note issues with connectivity and mention the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 7,082 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it graphics are great very easy to use controls very responsive

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for outdoor gaming and quality as ever best buy never let us down.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best companion for the PS5 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was suprise how well it plays. While i remote play from my PS5 PRO or stream from the cloud is awesome especially when im coming home from a hard day at work. I get to play while laying in bed comfortable and get ready to sleep for my next shift.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best gaming system ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add-on to the playstation. Plays well and now be able to play your games anywhere is even better. I recommend it!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Better than expected!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt think that I was going to enjoy this as much as I have. It is incredibly simple to set up and use. The functionality of being able to use your tv for the kids while you get some gaming in, is amazing and the fact that you can play it anywhere that has eifi is awesome! Some multiplayer games lag a little bit. But, the value is worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best decision ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love it ,litle fun to take everywher with out own my tv screen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Nice accessory for ps5

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick shipping, and plays every well. Much bigger screen than my phone I enjoy it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    graphics are amazing, well made. easy connect. but need a great connection or gaming will lag.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It's pretty coooool!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of mixed reviews on this but I do like it a lot. Kind of depends on the game, some just feel better playing on a console but everything I've played so far plays perfectly fine. I have put quite a few hours on fallout 4 playing handheld. I would definitely recommend if someone in your house is hogging the tv all the time and you just want to play video games haha

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I can play PlayStation again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i heard about this device i immediately knew i was the demographic. As a dad im often unable to go to my game room until the kids are sleeping. With the portal im able to play while the kids are playing. It feels like a duel sense. Id much prefer the portal over other remote play options. On home wifi its seemless for single player games. I connected it to my hotspot and the quality wasnt as great and i had a few frame drops but it was playable. Id recommend for any parent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best buy on fairmont excellent customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy employee Alexander lopez at fairmont helped me throught my purchase. Amazing product. The item is used and works as if it was new. Happy with my device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it open box in "very good" condition. Supposed to come with a charger and didn't. It also had finger prints all over and was not factory reset. System itself works fine though. Just needed a little more TLC for being very good.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the outcome of it with accommodations to enjoy with travels

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The bare minimum

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium and light! Easy to pair, battery and speakers are alright. It gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refurbished product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was refurbished, works great and looks brand new, will consider buying refurbished from BestBuy again in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great little extension of my PS5!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly had been playing more cozy games laying in bed at night with my Nintendo Switch but I wanted to start playing my PS5 again. I picked this up and I’ve been so happy with it! It feels nice and looks nice and works well! I alternate my two handhelds nightly now.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Not the Magic Handheld that its advertised to be

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like my portal but its usability is completely reliant on your internet. I have a gig speed wifi and sometimes that isn't enough for my PS5 to broadcast out to my portal. It would be nice if my ps5 was plugged in via Ethernet but sadly my router is on a different level. When everything is running smoothly the portal is a joy and is crisp but when everyone is streaming in the house my games look like something out of the 16-bit days.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Perfect Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We gave for my son on Christmas. He love it. The screen is good size.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation does it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Playstation portal for about 2 months now, and it is amazing with a few hiccups. The games look and run beautiful for the most part if you have a stable wifi connection but playing multi-player games is a bit awkward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fiiiiire

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Definite Cop For A True Gamer Now Lunch Time At Work Just Close My Office Door

    I would recommend this to a friend