Customer Ratings & Reviews

Was able to snag this during the holdiay deals and so far for it’s everything I expected and more. I had no idea I could also stream games from my library! It’s a great companion device as lokg as you have an internet connection you are all set to play a ton of games!!

Great experience at Best Buy. The staff was helpful and knowledgeable, and they made sure I found exactly what I needed. Checkout was quick, prices were fair, and the store was clean and organized. I also appreciate the easy pickup and return process. Definitely recommend.

Amazing product. Graphics are great. Love the portability!

It works.Got this for my husband. He hasn't complained once, so it must work as it says .

The device itself is well-made and feels pretty premium. It’s also so much lighter than I expected, which is nice. However, you need a pretty darn good internet connection to make it work. I’ve used it on fast wifi and 5G+ hotspot while being away from my PS5, and it doesn’t work very well at all. It often disconnects or just lags terribly. The only time I’ve been able to make it work decent is when I’m at home and in the same room as the PS5 and on the same wifi. My internet is 400mbps for reference, and my PS5 is wired directly to the router. Only then will its performance be decent, but good luck playing any multiplayer games on it. There’s at least a 200ms lag even when the connection is at its best, and that is really hard to work with in a fast-paced multiplayer game that requires quick reactions. It’s really only been useful when my family wants to watch TV, but I want to play the PS5. Otherwise, it’s been a disappointment when I’m using it outside of the house.

The Best handheld system ever invented. My only issue is that you need to have your ps5 turned on to play your games. Which I’m hoping will be addressed in a future system update. Other than that, it’s perfect.

My son is very happy with this PSP, you will need wifi Connection to use in any place.

Great overall and solid device. The distance between the portal and console needs to be close to each if your using it from home. The quality will trickle down.

This device is absolutely amazing. It sends like the people that dislike it don’t know its purpose. I have a wife and young kids, so playing remotely is amazing for me. The screen is very large, and it’s nice having the dual sense controller as well. If you realize that this is a remote play device, and you understand that, you will love the PlayStation Portal.

Excellent item good choice of getting a ps5 but sucks it always disconnect me off the internet and not good to get it cause it doesn’t work that much!

The Sony Playstation Portal is a thing of beauty. As advertised, it plays PS5 games remotely from anywhere with a solid internet connection. I recommend hard-lining your PS5 to get the best gameplay. My only complaint is the lack of Sony-branded accessories for the Portal. I had to purchase a third-party screen protector/case to bring my Portal on my travels.

Absolutely beautiful handheld I just wish it had a batter stand alone option.

Definitely better than using phone controller like backbone one. The controls and ergonomic is pretty much identical to holding dualsense controller. I am using ax 3000 router with 300mbps spectrum connection, I barely notice any frame drops at all. BUT, i wish it was an OLED screen though, come on sony!

Before buying I seen so many YouTube reviews that had a lot of negative to say about this device. I took a chance and I absolutely love it. I see on Best Buy the device has 2117 reviews averaging 4.5 stars. I think it goes to say that the average user finds this device awesome as opposed to the YouTubers who reviewed it.

It is great at what it does as a streaming ONLY device, you can’t download games to it. Even handels some FPS well (I have played a lot of Helldivers 2 and Destiny 2), and makes grinding some levels be for bed easy. Also yiu have to have your PS5 hardwired with a LAN cable, if yiu don’t the latency can get had to deal with. 

The PlayStation portal is great for in house use as well as outside the house use and connection. The only downfall of this product is that if the WiFi you want connected needs a secondary browsing source you can not connect. That’s the only change I’d make to this product or if possible apply to an update to allow for better connectivity.

I thought inwoukld by this and try it iut and hust return it if it wasnt up to par, but as soon as tou turn it on you will never want to put it down! I started off playing it at work with LTE hotspot and itt was pretty sweet. Rhe resolution is better with a good connection of course but it serves its purpose with me! Get one when you can! This think has caught fire quickly!

Pretty fun, has some connectivity issues but works pretty well.

Great product… it was rough at first, trying to play it on WiFi that’s when I went and got the Ethernet cord and the connection was way better.

Love it. I use it by the pool while the kids swim.