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Customer reviews

Rating 4.5 out of 5 stars with 6871 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 6,871 reviews
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good around the house, no connection issues. Probably wouldn’t recommend if you don’t have good WiFi though. There were too many software updates when you first use it, but after that no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Ok but not great.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Idea of this thing, works for what I want it to do which is to play my games when the tv is being used by my nieces. The connection is spotty when in the same room but ok when near the system. Next time I would have just bought another tv.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Screen quality

    Rated 5 out of 5 stars

    Gaming on the Go

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen size!!! Super comfortable to use and super convenient!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation portal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How to download the uncharted PlayStation portal to wifi and fester between to PlayStation 5 or PlayStation 4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything has worked super well and it's very good and beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no issues with network plays games with no issues

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for someone as a gift and they love it. The only thing that is off putting is that in order for it to work well with no lag you have to have really really good WiFi. If you have amazing WiFi and a ps5 I would say to get this but if you don’t have $200 but want something like this the backbone works just as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, I’m able to play whenever and wherever I am!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PS Portable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portable is great for me. I can play games while others get to watch tv. Suites my needs but understood why it wouldn't work for other people who want a Portable device outside their home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for Dads

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great asset for Dads that can’t sit in front of their TV. I gifted this to my brother in law with a set of Edge Pulse earbuds because sometimes he has to make sure the kid goes to sleep, which could take some time and away from his TV. Just make sure you have a solid Wi-Fi connection at home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I actually play my games on here more than the ps5 itself

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect portable ps5

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had for a about 6 months already and it’s an absolute life saver. I have basic WiFi, 300 mb, and it runs perfectly. I’ve used it at hotels and it work just be sure to leave your PS5 on rest mode.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Awesome product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great assuming your PS5 is connected with an ethernet cable & your WiFi is decent. I"ve been primarily playing turn based games so haven't had any problems with lag/input delay. This being a dedicated device makes it much more valuable to me than the Backbone One, which I have owned for a year and barely used.

    I would recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Works as Expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal has been working well on my home network. Currently have Spectrum wigh 500/20 and the steaming has worked well in most locations in my house. Have not yet tried a cellular connection. Have really been using it with single player games and when try to play online (such as MW3) can notice some lag. Happy overall, thoigh.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    10yr old Tech Savvy Kid

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works at home. However, it glitches, slows down and freezes frequently while playing games. We had taken it on vacation- Two states over, and my son was very disappointed. He was under the impression that the PS5 does not have to be powered on or nearby to play his handheld PS5. The handheld PS5 did not allow him to login to his account. Thank goodness I suggested him to pack his VR as well. He played it on Christmas day and the day after- That’s it. It is repackaged and in storage. It is a beautiful device but just need adjustments to enhance the quality and functionality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best Best Buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent service Very friendly employees. And the goods are at a high level.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than I thought.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to take a flyer on this device after researching the capabilities. It has performed very well. Great supplement to the PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nearly perfect!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is great fun! It serves the purpose I bought it for, which is to be able to play a game while the tv is being used someone else AND to play in bed. I used to rarely turn on my playstation, but now I use it all the time. Really a great device. It would be perfect if it had Bluetooth to connect wireless ear buds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase in a long time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband plays every night. Picture quality is great and sound is good! Very happy with this purchase. Now my son wants one lol

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a gift and this review is based on the recipients' comments. He said it's the most comfortable handheld gaming device he has ever owned (and I have bought all of them for him over the years) He likes the screen size. He said its very nice.

    I would recommend this to a friend