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Customer reviews

Rating 4.5 out of 5 stars with 6874 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 6,872 reviews
  • Cons mentioned:
    Input lag

    Rated 3 out of 5 stars

    Streaming is only so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal has excellent ergonomics and haptics with the spotty nature of fluctuating wireless signals. For a device that costs 150-200 dollars less than an entire PS5, it really should be a 1080p HDR oled panel that is able to run PS5 games natively, but instead what we are getting is a decent remote streaming device that requires ownership(and power-on) from a network-connected PS5. Your mileage may vary, but in my 5 or so hours with the device, i had no disconnects, although i most certainly experienced audio crackle, streaming artifacts(at 60fps) and severe input lag in the 100’s of milliseconds. Remote play and cloud gaming simply isnt ready for prime time, but overall this device does what it has set out to do, and thats provide remote playability of PS5 games when a direct tv connection isn’t immediately available.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Works well enough to justify the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the PS Portal because I specifically wanted a lightweight remoteplay device for my PS5 with a physical mute button. I have an 3 Eero 6E mesh routers and i still have problems with smooth playback so im guessing this device needs a very optimal setup to be nearly lag free. Results may vary, but it still works well enough.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ps5 is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little game system. I love the idea of playing a game without waking up one , or gaming a game and watching a movie at the same time on same Television. Very cool and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the internet connection is good, it runs fantastically. However with a sub optimal connection it can be a pretty rough experience. Charge lasts for a while and is very comfortable to hold while laying down.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Worth the wait

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was worth the wait. Nice size screen with good picture.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson absolutely loved this device. The fact that with the new update to the system you no longer need the PS5 to play on it.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    PS portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift. Was a little difficult to get connected and has to have a strong wifi for it to work well. It has worked great since we were able to connect it to home wifi and the PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    happy daughter, happy life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is super happy with her birthday present, excellent product

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great device, still needs to improvement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is of good quality, buttons and sticks feels like the real PS5 controller. Screen is sharp and bright. Speakers could have been better placed. Requires strong internet connection. Caution: Currently doesn't connect to public Wi-fi (ones that require web browsers) like hotels and some coffee shops.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful when I want to play too notch games and my wife is watching TV. Smooth interface and no lag.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best thing I got

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good idea to have this device in your house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Buy !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony really upgraded this so much this year with the software updates. Being able to play games directly from cloud is awesome. This feels like a standalone handheld device now.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Sony playstation portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device love playing from anywhere grest quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun product for those with a busy household.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Great as an at home alternative to the tv. Its the most comfortable handheld ive ever used . As long as you have a stable connection(15-25 mbps minimum) it should work well in and out of your home. The cloud service works better than the remote play.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Ps portal amazing!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Alot of fun!! Works well on the go with wifi too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote and nothing more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good at what it does. It allows you to play games on your PS5 when you’re not sitting in front of the TV next to your PS5. (Yes you NEED a PS5 also to use this). My biggest gripe, it does NOT support Bluetooth headphones. Hope you have an old RCA headphone or the new proprietary headphone / earbuds from Sony. Other than that, I haven’t noticed any meaningful lag, but I have been playing this in my house, so, make what you will of that. Oh, and I was unable to edit how the touch screen works, I have to tap it twice for it to operate the Touch Bar on the PS5 controller. I would have loved to change it to one touch, maybe I’m missing something. Final thoughts, if you’re a tech junky like me, I recommend getting it, otherwise, don’t. Wait for something that can play games natively and also support PS Remote, like the PS Vita that had its own games and it also let me remotely connect to the PS4 to play games when I was away from home.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Bought as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I given my boyfriend this as a gift and he loves it, we can take it on the go especially when traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great item and deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great price was great same-day pickup was great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Alternative gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the portal it's great. I get to enjoy my ps5 in the comfort of my bed or in my favorite chair when I don't want to spend all my game time sitting at my desk. Its not a true portable console but it's better than nothing at the moment great alternative in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Portal is great if you have kids.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal works good for what I need it. Having 2 kids and not an extra TV to be able to play some games and having this makes it easier for me to play my games and my kids to watch their movies.

    I would recommend this to a friend