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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7081 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 7,081 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can just pick it up and play my PlayStation even if someone else is watching the TV or playing something else on the TV it works great it has a wonderful picture. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Happy Gamer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazig unit the power of game play anytime and anywhere ,this games is perfect for a gamer that works alot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great accessory to the PS5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mortar so good. Took it with me on vacation to Aruba and I didn’t have a strong enough WiFi connection to play it. But at home it a beast. I thought about returning it but I won’t.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing more conducive to being a blue collared, single parent, gamer than having the convenience of laying in bed, sitting on the porch or soaking in the tub even. Than being able to do all that while playing PS5!! Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portal purchase...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great when ordering the portal, delivery was available to me at purchase and pick up fast. My kid enjoys the portal when away from home and while his roaming around the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote and nothing more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good at what it does. It allows you to play games on your PS5 when you’re not sitting in front of the TV next to your PS5. (Yes you NEED a PS5 also to use this). My biggest gripe, it does NOT support Bluetooth headphones. Hope you have an old RCA headphone or the new proprietary headphone / earbuds from Sony. Other than that, I haven’t noticed any meaningful lag, but I have been playing this in my house, so, make what you will of that. Oh, and I was unable to edit how the touch screen works, I have to tap it twice for it to operate the Touch Bar on the PS5 controller. I would have loved to change it to one touch, maybe I’m missing something. Final thoughts, if you’re a tech junky like me, I recommend getting it, otherwise, don’t. Wait for something that can play games natively and also support PS Remote, like the PS Vita that had its own games and it also let me remotely connect to the PS4 to play games when I was away from home.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love using my PS Portal around the home as my ps5 is upstairs in the bedroom, so if the kiddo and wife are downstairs in the living room I can game out while they are using the living room tv. Definitely make sure your ps5 system is hardwired to your internet, it helps the Portal to run much smoother.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    does not work on slow network

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the PSP multiple times at home, and I wasn't 100% satisfied with its performance, as it sometimes crashed. But I decided to return after a big disappointment during my vacation: it was disconnecting every 5s, even at night when there were not many users on the network. BTW, I set the PS5 to the lowest resolution. The only time you can use it is when you have a high-speed network, and wherever you're going, there is a high-speed network. Other than that, it's a waste of money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Playing with ease

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best portable game out there easy to setup and take on the go and your banks to play all your favorite games in the palm of your hands what’s better than than no more lugging your PlayStation around

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a nice item to have to play PlayStation games on the go. Wish it would hold a internet connect a bit better though

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Alternative gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the portal it's great. I get to enjoy my ps5 in the comfort of my bed or in my favorite chair when I don't want to spend all my game time sitting at my desk. Its not a true portable console but it's better than nothing at the moment great alternative in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved thanksI really like this—it’s a very good product. I use it outside of the state where I live, and I like it a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Súper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved it, it was a birthday present. Súper practical to take anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, i would recommend this to a friend when you don’t feel like turning on the TV and you just wanna lay in bed!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nathan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! Just connect to WiFi and I’m able to play the games in console back at home, this is great for kids on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Ps5 Console In Your Hands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great remote ps5 handheld. It plays all your games you have downloaded on your ps5. The screen is really nice games look great. The ps5 needs to be in rest mode or completely on for the remote handheld to connect via wi-fi .Highly recommend this product if you want to play ps5 without being in front of the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    More gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful is an understatement.Now I can play anywhere in my home.lightweight and easy to hold all while wireless.Connects with WiFi and your PlayStation

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PS Portable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portable is great for me. I can play games while others get to watch tv. Suites my needs but understood why it wouldn't work for other people who want a Portable device outside their home.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    PS5 portable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the portal is awesome for gaming on the go the only thing I don’t like is that we can’t use Netflix or YouTube to watch movies like we do on the PS5 but overall it’s pretty cool.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest review not worth the money overhyped but it comes in handy sometimes when my wife watches tv I can play on this but i do regret not returning it right away so now I’m stuck with it

    No, I would not recommend this to a friend