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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7082 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 7,082 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Partner Station.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The first time was a little choppy, but as I continued to use it I had a better time. Would recommened if you have to share the TV with a partner for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it my kids have taken over my oled 75 in so having this allows me to enjoy my games while they watch their cartoons FPS Games are a bit tough though but everything else is great

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great mini council

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband and he loves it. Being able to play a quick game while relaxing on the couch instead of setting up his whole area to play is great. No issues with connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Great Gift For My Gamer Husband

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great surprise for Christmas! My husband loves this! So glad I purchased it for him.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very good I like it I enjoying playing in this device

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome companion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great for travel, or playjng when big screen is occupied. Very responsive. BB customer service was very helpful with obtaining product after error during checkout

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it! So convenient!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient to use whenever I have downtime while the wife and kid watch TV.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ps

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very practical console can take it anywhere with no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was on my child’s Christmas wish list. I bought it early, set it up and tried it to make sure that it would pair well. Even I enjoyed testing it!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Incredible and underrated device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS portal has an amazing screen that blows any other handheld out of the water. Understand what it is used for as a remote device and just enjoy its simple yet incredible ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great portable option with your ps5 system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable device for ps5 for basic games to play. Does not play well with call of duty online because you need a faster frame rate on the screen. But spiderman plays good and other ps5 games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its works very well…………………………………………………………………………………

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    great purchase!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] the new PS update Rules, haven't put the portal down since I bought it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and performance for the price. Sony should use this platform as a concept for a full standalone handheld.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Here’s the brutal truth about this device:

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s the brutal truth about this device: The battery life is pathetic, barely lasting 2 hours on mid to low settings. Connecting to the PS5 is a slow and tedious process, taking at least a minute even with top-tier Wi-Fi 6E on a fiber network. Connecting via home network or mobile is excruciatingly slow. The screen looks decent, but it's just LED at 1080p 60Hz, not OLED as it might appear. This device devours data, consuming about 10 gigs in just 2 hours. There’s no way to lower the resolution to save mobile data when using a hotspot. Completely impractical. It comes with ONLY a Type-C to Type-C cable. Almost no one has a Type-C power brick, so now I have to spend even more money on additional cables just to use the device after paying over $200 plus tax. It’s bulky and not a lightweight handheld by any means. Ergonomically, it’s a nightmare. You have to constantly adjust your grip to use the triggers. All standard controller functions work the same as on the PS5, including vibration and adaptive triggers. In summary, this device is a major disappointment. It’s essentially a paperweight unless you have a PS5 and a robust internet connection. For $200, I expected far better. The inclusion of only a Type-C to Type-C cable is infuriating. Unless you have money to waste, don’t bother with this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Does it's intended purpose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great for playing in unconventional places where you normally wouldn't play. If your use to a bigger TV it takes a bit to get use to. Worth the money I would buy again and recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I want to game but my spouse wants me to watch a show with them now I can do both! This device is amazing as long as you have great internet. I recommend hardwiring your ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gaming on the go.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Portal so I can play on the go. So far i am happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Handheld!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful for when you dont want to be stuck to your tv!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Sony got it right

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far haven’t had in trouble with it easier to use so I don’t have to take my PS five with me everywhere

    I would recommend this to a friend