Customer Ratings & Reviews

Dont believe these reviews... i have over 1gb speeds bought a gaming router just for the portal and still have problems with it remotely connecting from away from home and when i am home i get a delay, sometimes doesnt want to wake ps5. Ps5 is wired, did all the recommended settings online youtube videos, still same results.... lame. Have better playing xbox remote play no delay or lag.

As much as I love the product it did come with scratches on the back, a very dirty screen, no charge cable, and a beat up box. Not exactly what you'd expect for open box-excellent

Not really worth it you have to have your PlayStation on on the background as you are playing

Sony ought to be ashamed of themselves for creating this product. How does it make sense that my PS5 console has to be powered on before I can this portable device? I guess this is on me for not reading the functionality very well before purchase. Furthermore, BestBuy refused to take back the item when I went to return it even after their customer service team member by the name Jade advised me to take it in. I know it was already past the return window but she specifically told me they would make an exception. When I got to the bestbuy store in Downers Grove, I was told she misinformed me and that they won’t be able to refund me for it. Now I am stuck with this useless device

Unless u have great internet dont buy. Also you can do the same thing with a phone and a controller. Waste of money

This item is great when it comes to design and graphics but it sucks when it comes to playing remotely. I think PlayStation need to make this same game independently that uses some sort of digital games to play anywhere or anytime without having to connect to a physical ps5 to play remotely.

Needs wifi in order to run, unless you have the best connection, games are choppy

Great design, but the lag was horrible in my house. I have gigabit ethernet and zero issues on other equipment with my home averaging connection speeds over 400 mbps at the worst of times. My daughter could barely play Hollow Knight due to the horrible lag. Not recommended for the price.

Cosmetically its a good looking handheld device but even with a very good internet connection there a lot of time lapse or lagging in playing games

Keep reconnecting, hard to connect, if you lost service that is all quality of the games from that long is crap. No worse it

Worked flawlessly everyday for 2 months then the right joystick stopped working up and down. Seems to be a super common issue.

I love Playstation but this portal wont stay connected and it takes forever to connect and when it does connect it dis connects.so fast and becomes a waste of time and money im very disappointed that i cannot return it for it was a final sale

i wanted this thing since it came out. When i finally got it i was very disappointed. No i didnt expect it to be like a psp but i expected the connection to wi-fi and latency to be better. The idea of the portal was great but they didn’t execute in my opinion

Its a cool device it just doesnt work aswell as i wanted

I lvoed using it day and night (only had it for 2 days and iy was a birthday present for myself since i didnt get anything) it ended up being stolen and i couldnt track it or anything so i loved it but all i am giving it is a one star (couldnt refund my subscription either)

Doesnt even connect to my ps5 outside of my house even though it has a good connection

Does not work properly, wont stay connected to ps5 on the same wifi network or even in the same room!!!! Keeps saying "connection to ps5 lost" when it does manage to stay connected for a few secs it's constant lag

Make sure your Internet is up to par to handle steaming your games. It helps to have your PS5 hardwired, if you don't it will hinder portals performance.

The product overall works well if you have decent wifi. Quality control with the new smaller joysticks needs to be addressed though. Rotating the sticks makes a clicking noise and feels awful

Honestly the concept is cool but if only did it like the play station portable where you could take it anywhere I would have kept it, but having your system on makes no sense when you can game on the tv