Customer Ratings & Reviews

Garbage product that doesnt connect. Pretty much useless. Please dont buy this piece of garbage product

I picked up my Midnight Black Portal yesterday. There was and still is no option to add a Geek Squad protection plan. This option only exists with the White Portal. Why? If you click on the WHITE Portal purchase page, you will see options to purchase a Geek Squad protection plan, just below the “Add to Cart” button. Now click on the BLACK Portal purchase page. There are no Geek Squad plans available. The White and Black Portals are identical in all ways, except for color. What is going on here? I will bs returning my Midnight Black Portal unless an option to purchase Geek Squad protection is added.

Cool idea but fails in many ways. Battery life mediocre. Network connection is unstable. Has a hard time connecting to remote play. I wish it was fully portable, you have to stay in really close proximity to your PS5. The graphics are clean. Controls or grip is a comfy.

You are not able to play online games only off line

I'm mad im not good at COD on here but not bad just wish it didn't feel so awkward

All you need to do is look up connectivity issues on youtube. There is a reason there are so many people talking about it. This thing sucks. Ive done every trick they recommended, only got it to connect twice out of probably 100 times. Dont waste your time.

Not a good product. Lags to much with a hotspot. Only can use while connected to WiFi

Pretty pointless unless you want to play small arcade type games or story modes game. Not good for multiplayer

Definitely not worth it, doesn't connect right away to the ps5 and im in the same room as my wifi and ps5. Lagging and delays. Only can play ps5 games. If u have an external hard drive on ps5 with ps4 games...u wont be able to play them on portal.

It’s ok, I expected more but that’s a Sony issue not a Best Buy issue

Not worth the price. It still took over my tv so what’s the actual point

I was thrilled to buy the PlayStation, but the excitement didn’t last. After only two days of use, the left thumbstick on the controller stopped working up and down (although it still worked side to side). Thinking this was just a rare issue, I returned it to Best Buy and exchanged it for a new one. Unfortunately, the replacement had the exact same issue—this time within just a few hours of gameplay. For a product at this price point, it’s frustrating that Sony didn’t make the controllers detachable or the thumbsticks easily replaceable. It’s a shame because the console itself was a lot of fun, but I won’t be getting another if the controller can’t keep up.

Internet connectivity is awful. I started playing after setting up and could not pass 5 minutes without the system disconnecting from the wifi even though I was sitting next to the router. I give it 2 stars because its a great concept for when wifey is watching tv and you wanna sit next to her and play your game.

Its really laggy. If you dont have a good connection its basically useless since even with a good connection it lags.

Although the screen graphics are nice, the device NEVER stays connected! even when I'm close to router, which makes play extremely frustrating.

Constant connection issues. Some people have zero issues and some have a ton issues. It’s really hit or miss with this thing.

I bought an open box marked as it was the first available unit since I’ve been checking daily since November. The product was marked as excellent condition at that price point. The PS Portal arrived with a broken right stick making it useless. Obviously they aren’t testing properly before charging their customers for the highest tier of quality and condition. I went into the store in hopes I could get out at the top of their line for a replacement. They said they couldn’t do anything, call corporate. I called Best Buy corporate who couldn’t help me either and at one point they advised I check with their competitors then list three of them. No offers to help or compensation for their false advertisement/quality escape, but just keep checking. I cannot review an operational unit, but can recommend customers not to purchase an open box item from Best Buy.

If you have an ipad and a controller. Its the same thung.

I did not like the product because it still does not work as they promise it does, it is completely unstable in terms of connection and does not really work on the street and for use inside my house I prefer to use my console directly without input lag.

Very glitchy must keep Your actual PS on the entire time while playing so if you leave the state or are out of town and trying to use it, it will not work unless you are keeping your device on at home