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Customer Ratings & Reviews

$226.99
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The comparable value is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 7096 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the product for its excellent overall performance, with many praising its top-notch picture quality and appreciating its portability. The screen quality is also highly regarded, and users find the battery life solid and the device comfortable to hold. However, some customers have noted concerns regarding connectivity and, to a lesser extent, input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 7,096 reviews
  • Rated 1 out of 5 stars

    Bad service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible terrible serivce, I was told lies and your customer service agents just told me stuff to pacify me when nothing got done right accept the refund. My purchase was sent to a random incorrect address and I was told multiple times I would get my package, the PlayStation portable shipped to my correct address in Philadelphia and it was sent to Illinois. Terrible service and will never buy from Best Buy ever again. The customer service agent must of sent my package to himself because I purchased it through invoice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lagging

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift for my son he opened it tried to play his game. He said that the game was lagging a lot, so it was returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend wait for an actual switch like Sony portable. Have had bad visual quality and alot of stuttering on very good internet.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    60hz screen is horrid, very laggy and delayed. youre better off waiting for a newer version to release with 120hz. Just glad i was able to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't receive item called local police nothing they could do

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it not worth it for me. Getting old and my near sighted is more the issue.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this, but it just wasn’t for me. It works great, when it actually works. Most of the time it doesnt though

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super laggy all the time but even worse out of the house, wish it was a true portable having to be remote play to the ps sucks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not arrive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DID NOT RECIVE MY PACKAGE NOW CANNOT HAVE ONE BY CHRISTMAS VERY DISLPLEASED

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor connectivity and Delay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a big delay on the gaming experience and always give problems about connectivity.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not been able to sync with the PS5 so have not been able to play

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within five minutes of turning it on it freezes, glitches, cuts off and sounds distorted.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Con: Super slow, lag a lot Pro: light weight and easy to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lags

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lags while playing terribly even when i hardwired my playstation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS Mobile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible freezes and lags unless you are next to router

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Too laggy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection not worth the trouble. Too laggy. 200 dollars and i don’t feel like I got my moneys worth

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn’t recommend. Wait for the PSP 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crap. The joy cons got out right when the warranty expired. Not Best Buy’s fault , just bad gear made by Sony

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Awesome, but flawed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware is amazing!!! But….. remote play is not it. I have very high speed internet but there was still lots of lag… :/

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It cool but could of be way better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should’ve just made it a psp instead of a remote play and shiuld had it where people have to pay to play on oline monthly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Playstation portal do not connect , range is terri

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor performance wifi range does not got far in my house

    No, I would not recommend this to a friend