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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7093 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the product for its excellent overall performance, with many praising its top-notch picture quality and appreciating its portability. The screen quality is also highly regarded, and users find the battery life solid and the device comfortable to hold. However, some customers have noted concerns regarding connectivity and, to a lesser extent, input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 7,093 reviews
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality very user friendly i would buy another one

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting one of these for quite some time and with the new streaming ability it was time to purchase one. It’s a great addition to my gaming needs. The screen produces a gorgeous image. Works great on a WiFi signal. I will add I have not had any luck using my phones hotspot- but other than that I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    The PlayStation Portal is great but not perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full disclosure. This accessory to the PS5 is a lot of fun to use, but its not perfect. The purpose of this PS5 accessory is to be able to play your games via remote play “only” over wifi, ideally in your home where your PS5 resides. It is possible to play away from your home with a wifi source, but the experience isn’t as good in my testing. I would consider my home setup to be the perfect scenario to use the Portal. I have 1 gig fiber for my internet provider and a high end Wifi 6e router hardwired to my PS5 in my living room. I’m generally 6 to 10 feet from my router while using my Portal and while I haven’t experienced any drop out or delay connecting to my PS5 or my sons PS5 (his is on wifi) I have noticed frame drops and screen tearing on mainly multi player games such as Call of Duty MW3 or Fortnite. I only had one noticeable frame drop on Spiderman 2, but nothing that would make the experience lackluster. Its great to have essentially a PS5 controller and everything it has to offer wrapped around a very nice looking 8” screen. It really feels like a high end portable system even though its just a remote player. Hopefully Sony will have an update in the near future to help make the playability more seamless and more features to unlock. The positives out weigh the negatives for sure. If your like me and have more than just yourself in your household, then I would recommend this $200 accessory as it is a lot of fun to have your PS5 in the palm of your hand.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    playstation portal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the playstation portable is worth every penny i can use it when im at work or sitting at home on the porch it has no limits i took it from co to az i was able to play on the plane and when i landed in az i was still able to play in my hotel room with no issues at all the portal is cheap for only 200 in my opinion i love it so much it never leaves my side 10/10 its a great gift or even a nice little thing for yourself if you a gamer or even if you just wanna have fun and mess around on it every now and then

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    High quality but restrictions make it fall short

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the screen size and controller design. But if it could ve used to stream from video streaming apps it would be amazing. Also add bluetooth so we can use the headphones of our choice. If this also had OLED and a brighter display, i would pay an extra $50 for it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Sony handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony handheld device is a plus. Its just a better way to travel without taking the entire game system with you. The size is good too. This is like alien technology. The charge lasts long but you must have good wifi for the best results. Im still learning how to use it so stay tuned for updates.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    It works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The playstation portal is a game changer when you have kids and a wife that love to take over my main television. The handheld works well on the network, still stutters some but most of the time runs well. The screen and battery are really well down, wish it had bluetooth, but overall its a solid buy if gaming is your hobby and you share.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    You don't need it - unless you actually do...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was reluctant to get this because i couldn't answer the question "what is it for?" Not in the sense of it's function, but it's usage... It's a remote player for a console already in your house, why would I need that? I've seen a few usage cases that i would say justify the purchase, and once you have it in your hands you kind of start to see how useful it could be. That side, the hardware is really nice, good build quality, the screen is quite good and pleasantly sized. I, once the thing actually worked, have me a new imperceptible lag on input. The only gripe I really have, as alluded to previously, it getting it to work. With my PS5 and the Portal on the same 5Ghz wifi, in the same room as the router, I got disconnects, poor video quality, and horrible lag. Once I put the PS5 on a network cable the Portal started working perfectly! It's a really niche product, but under the right circumstances and with the right usage case, I'd recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Acces any where

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, accessibility any where great graphics

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The playstation portal has been a great buy. It's worth the wait. As far as it performance this product definitely worht it. Graphics are good. Speed performance is dependent on your wifi provider. The grip on it is quiet impressive given its size. Pretty sturdy. Feels quiet comfortable in your hands. Would recommend as a gift to your devoted gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Gaming on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe how handy the PlayStation Portal is; it's a total game-changer for my gaming sessions. Being able to stream my games from my PS5 to this handheld device is incredibly convenient, especially when someone is hogging the TV. Whether I'm lounging on the couch or chilling in bed, I can keep playing my favorite titles. The screen is crisp, and the controls feel just like my DualSense controller, which makes gaming a breeze. This is perfect for anyone who wants to game anywhere at anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: great seem less display that lasts several hours, can access any digital game installed on my PS5 and any game disc that is in the disc drive at the time, acts as an additional controller for the PS5 its connected to. Cons: can take a little while to connect to the PS5 with a good Wi-Fi connection, does not allow to switch between profiles (even if multiple profiles are set up on your main console), does not allow other profiles to play on the main console while the portal is being utilized (may allow during multiplay, but I haven't tested this) Had I known the cons above going into the purchase I still would have purchased a d may have rated this higher. If they make new versions/releases of this device I'd love to see the cons improved upon. At this point, It's basically a remote play accessory that has a controller and screen. O would not let pay more than the retail price for this device ($199.99 at time of purchase)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Surprised by the quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to get this, I'll be honest. When I first heard about Portal, I was like, "Just play on the PS5." But I also have kids who use the TV. It's actually nice to be able to play games while they're on the TV. PlayStation Premium also has streaming games, and that works beautifully on the Portal. I'm thinking about taking this with me while traveling to see how well the streaming works. The screen is very high quality. The audio from the device isn't spectacular, but it's better than the on-device audio of my Legion Go. It's hard to get good quality mobile audio and Portal's is acceptable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Own it if you have a PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is Sony’s first-party Remote Play device designed for PS5. Vivid Screen: The 8" LCD screen is impressive, with vibrant colors and no smearing or ghosting. It’s larger than most phones and provides an excellent viewing experience for Remote Play. Built-in Controller: Unlike using a tablet with a separate controller, the Portal combines the screen and controller into one device. It feels familiar, with DualSense features like vibration and resistive triggers. The touch pad is replaced by a virtual version on the screen. Portability: The Portal lets you play PS5 games anywhere within your home. It strikes a balance between screen size and portability, making it convenient for gaming on the go. Limited Functionality: While the controls and screen quality are excellent, the Portal lacks media functions, Bluetooth, and a touch pad. Casual PlayStation gamers may find it limiting. In summary, if you want a dedicated Remote Play solution with a great screen and built-in controls, the PlayStation Portal is worth considering. Just be aware of its limitations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    A very good product and excellent quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and you can take it everywhere Good good

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Thank you I loved it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great thanks great quality love it it’s very comfortable and I will recommend everything

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    The product is great but the service is…..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Portal and its portability. I hate that you HAVE TO HAVE IT CONNECTED TO YOUR PS5 and it’s not Cloud streaming(they haven’t ruled it out in the future). The Portal has a great display and uses same form factor of the PS5 Dualsense with the addition of a huge screen in the middle. I will say the Analog sticks are 1/3 smaller than the console DualSense though and that may be an issue to some. Now to the service…. Sony hasn’t released a patch or an update to support the bit rate of the Portal to match the console(understandable to a degree) so it causes an issue at times with gameplay and the mismatch bitrates. Lastly, the lack of update has made it somewhat of a paperweight in some cases. A lot of people play seamlessly but others aren’t so lucky because of the Portal disconnecting every 10 secs. It’s really a luck of the draw if it’ll work for you but if it does, it’s well worth it. If it doesn’t then you may want to return it or wait til a software update/patch comes to plug the holes. Great device. Just needs some TLC from Sony. They’ve been practically hush about it besides them being surprised it sold more than they originally thought

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    For around $199 (typical intro price) it’s a smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got the PlayStation Portal Remote Player and I’m impressed overall, especially if you already own a PS5. The build quality is excellent: it feels like the familiar DualSense controller in your hands, with adaptive triggers and haptic feedback that bring the console experience into a more portable form. According to reviewers the controls are virtually no difference between the Portal’s controls and the PlayStation 5’s beloved gamepad. The 8-inch 1080p screen is crisp and sharp, and when your network is solid the streaming experience is very smooth (no noticeable lag for most games. That said, there are some caveats this device is not a standalone portable console it primarily works as a remote-player for your PS5 via WiFi. Some reviews point out that connectivity (especially WiFi strength router setup is key, and features like Bluetooth for wireless headphones are missing. In short if you want to play PS5 games in another room (or on the go, given you can connect remotely) and you already have the PS5 ecosystem, this is a great complement. If you were expecting a full handheld with its own library or lots of extra features, you might be a bit disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    PS5 portal

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for remote play. The PlayStation Portal is easy to set up and works smoothly with my PS5. The screen looks great, controls feel just like a DualSense, and it’s perfect for gaming away from the TV. Really convenient and well designed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great decision to purchase this item. I love my Playstation and being able to literally take it on the road with me is great. Works perfect with my cellular hotspot and all my games are available to me. Great graphics and the controllers also feel great.

    I would recommend this to a friend