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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7093 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the product for its excellent overall performance, with many praising its top-notch picture quality and appreciating its portability. The screen quality is also highly regarded, and users find the battery life solid and the device comfortable to hold. However, some customers have noted concerns regarding connectivity and, to a lesser extent, input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 7,093 reviews
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Most definitely a must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean and smooth graphics and and an attention grabber when out and about, Big screen perfect for RPG Games and more

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great screen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful screen and the controls feel good it’s not too heavy feels good in the hands. I’m taking a star off because you need to be near the ps5. I knew it but thought I would use it while watching sports but I really havent.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Finally it can go where I do

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For travelers, this system FINALLY makes sense. When first released it just meant you could be in a room your system wasn't to play while others were maybe using the TV or the like. Now for those PS users for the upgraded PS membership you can cloud play certain games anywhere you have wifi. Not all games you own on cloud are yet available but many great ones are. Be advised despite what the store employee told me, you can not pull a game down onto the machine to use in airplane mode or the like. It's wifi cloud play only. With a good connection the games play smoothly. The screen resolution can be a little dark even with the brightness max'ed out. Also you might need to check with a YouTube video to learn the connection steps when trying to get on a hotel or airline wifi to play. If a website is needed to 'activate' a wifi connection there are added steps.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Better than I thought but not perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works surprisingly well. With a 100mb/s connection at a hotel, I had very little issue streaming from the cloud (via ps+) and (when it worked) my ps5 at home. Battery life leaves a bit to be desired, but it's not terrible. I had issues with it initiating the connection to my ps5 at times, but this again was at a random hotel. Everything worked fine at home where my connection speed is up to 1gb/s. The black one looks so good too.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    PS Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything that it promises, and nothing that it doesn't. Screen looks good, but is a little small for some games. WiFi connections are not great, and even with WiFi connected, sometimes will not connect to your PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Like a Switch that can play PlayStation games.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to be able to play the PS5 without taking over the TV. So my wife can watch her shows and I can play while still being in the same room. Picture quality is great and screen size works well for most games I have played. Need good internet for it to work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great graphics, simple and responsive design.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Overall the best option for PS remote play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - The most ergonomic controller for remote play available. Very comfortable to hold and use for extended playing sessions. - Battery life is good - Screen quality is great though with minor caveat (see cons) - Overall build quality is good - Reasonably priced Cons - In the current firmware build, does not has the ability to turn on Playstation remotely (can only wake from rest mode) - In the current firmware build, does not support game streaming. - While the screen is great, but the screen finish is prone to reflection. I recommend using a screen glare resistant screen protector. - The analog stick is a bit more sensitive/loose than the standard DualSense, may take some getting used to. - Depending on the game and your network connection, may have minor delays/lags during gameplay (for me personally it was very minor). - If you are away from home, you will not be able to remote play physical games without the disc already in the PS5 console. Verdict - Recommend for those that would like to play PS5 around the house or remotely, especially for parents that needed to take care and watch the kids around the house. Despite the minor the cons, this is overall a very solid device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    PSP PS Vita Revival!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a dream, now I get to actually play my ps5 since my tv is taken over by my 5 year old, and I can take it anywhere with wifi. Waiting for it to link each time is a little annoying but no way a detriment. The graphics are insane!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Pretty awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is perfect if you want to play PS5 games away from your TV. The 8-inch screen looks sharp, and the built-in DualSense controls feel just like your console. Remote play works well with a strong Wi-Fi connection, and the new cloud streaming option is a nice bonus for PlayStation Plus Premium users.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Love it. Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. I bought this and literally have not turned my tv back on. It’s so nice to be able to play Helldivers 2 in my hands. I have been having back problems so I can lay down and have the games on my PS5 in the palm of my hands. I only play a max of 4 hours so the battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 4 out of 5 stars

    PlayStation portal is great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, really easy to connect and use. Graphics and handling is really good and comfortable, strong battery life and quick charging keeps me gaming

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Cool addition to the game room

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that you are able to stream games directly onto the device, it makes this handheld worth it. This is more of a companion device. Battery life is decent. Great for single player games and not online multiplayer like Call of Duty.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Does what it says it does

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To get the best out of this device you need 2 things: 1. PS5 plugged into your router via Ethernet. 2. Good wifi signal. In my experience, you can play most games at full speed without any issues. It's great for 3rd person action games, RPGs, platformers, etc. I assume twitchy online shooter games are less-good compared to just playing them on a console. But this is a streaming device, not a portable console. The screen is nice and big - a big win if you're used to playing/streaming games on your phone. The controller itself is basically all the same tech from the DualSense controller. Your hands might get uncomfortable after a long play session. Not sure if that's from the added weight of the device or the ergonomics of the device itself. It takes USB-C and has a headphone port, which is more than you can say about most devices nowadays. People like to compare this to handheld computers that cost much more and take much more work to set up PS5 streaming. This is a no-frills streaming device that works right out of the box. It doesn't promise to offer more than that.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best Handheld Streamer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two portals and enjoy the versatility to share space with my wife and kids. As a gamer with arthritis thanks to previous heavy labor jobs, the light weight of this device makes it very comfortable to use for long periods compaired to heavier standalone devices like a switch or steam deck. I give for 4 stars for ease of use because some users may need basic network setup skills to get eveything out of the portal. The speed of the network helps, but doesnt matter much. Users in a close community like an apartment or a condo might experience interference with other neighbors wifi, ruining the experience. A solution for this is to use an app like "wifi analyzer" to see if your wifi channel is shared with others and switching the router to an open channel. If the router automatically picks the channel a monthly reboot can help it select an open channel ensuring the best experience for the Portal and other devices on the network.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    PS portal worth for PVE game play

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device I'm liking the all black look of it. Work well have to have a strong internet connection to make if feel smooth when playing. Don't recommend on competitive PVP games but definitely recommend for PVE and solo games when just relaxing or you want to be away from where you usually game and lay down and play instead

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Play station portal for the win

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can’t I say about the PlayStation portal ever since I got it I’ve been enjoying the use of it and have been playing games nonstop. Great to use while others. Want to watch TV and I feel like having a game session and also awesome cook to take games on the road can’t say enough about how well the experience using the PlayStation portal and how awesome the stream part of gaming is the library offers plenty of awesome games I enjoy playing and really enjoy the operation of the system really can tell a quality product from a great company

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this project, it’s got great graphics and we love the size and capabilities. They only down side and the reason I didn’t give a 5 star rating is it seems to have trouble connecting and staying connected to the WiFi/PS5 at times.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    PSPORTAL

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot specially from someone that plays on a tv show, that hurts my neck and now the PSP helps so much . But at the same time don’t waste your money if you already have good quality, it only runs 60 FPS and it lags so crazy but overall for me it’s ok I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Worth it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen quality is amazing and performance is great.

    I would recommend this to a friend