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Customer reviews

Rating 4.5 out of 5 stars with 6859 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 6,859 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great quality nice product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use fun to play ps5 remotely works very well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    I Like it but so many limitations.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the build quality, it works great when I'm using it on my network, playing a game on my bed is nice. But when I use it somewhere else, the quality is garbage. Now I know it's not my upload as I have fios and upload speed is really high. Another negative is not being able to login on wifi networks that use a login page, so no public wifi networks. Also you can not use it to watch YouTube or dvds, not a huge deal but it is another limit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the outcome of it with accommodations to enjoy with travels

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great!!! Wife can watch something on tv and I can play next to her on the couch so we still can spend time together. Haven’t experienced any lag but I do have my PS5 connected to the router via cat 5 cable and I’ve heard that helps with connectivity. Definitely recommended this thing if you travel and want to play or just want to let someone else use the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Open box PS Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as described and loving it, no complaints!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good playstation portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It excels as a high-quality remote play device with comfortable ergonomics and full DualSense controller features like haptic feedback and adaptive triggers. However, its primary limitations are its lack of Bluetooth audio support, reliance on your PS5 for local streaming, and the fact that it has no local storage and cannot play games offline. Recent updates have added cloud streaming and public Wi-Fi support, making it more versatile, but a reliable internet connection remains critical for a good experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Gift Ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my fiancé for Father’s Day and he absolutely loves it!! He tells it’s the best gift I ever got him. I’ve also played on it as well and the graphics are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Speechless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is what i dreamed of having and exceeded my expectations ! Great product !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for outdoor gaming and quality as ever best buy never let us down.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Amazing hardware my home Internet just sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the controls and the design overall of the device, however, my Internet is not reliable enough to consistently hold a signal with my PS five. I found that streaming games over the cloud was actually better than remote play. However, remote play was the primary reason I bought it. For some reason, the remote play app on my Lenovo Legion go S actually performance is way more consistently than this device did. I’m not sure why it could just come down to the Wi-Fi chip being more current. Still I would recommend this device if you have a really solid mesh network in your home.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best decision ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love it ,litle fun to take everywher with out own my tv screen

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great experience with Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to order and came so quickly! My nephew loves it

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great Addition to Any Gamer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful extension to the PlayStation 5. If you have an internet connection with low latency this is a wonderful addition. It can only stream games although some games are unable to stream due to the mirroring function this operates on. However those were indie games from the PS market. Best investment for my spouse and myself. She needs glasses normally so the size of the screen allows her to play games at the comfort of her own eyes, however the weight of the system can begin to wear in your wrist if you support the handheld with your arms or unsupported.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    like it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! easy and fun to use. gets the kidsin the same room with use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Super comfortable but mediocre video quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how comfortable this device is but the lack of bluetooth audio support and the frequently fuzzy video/graphics quality ever since my first post-launch firmware update makes this hard to recommend. If the video quality returns to be like how it was near launch it actually would be easy to recommend even without bluetooth audio support. Since it had been better for my home WiFi setup, I expect it to be improved/restored in future updates which is the main reason I haven't returned the Portal. Until such an update fixes my video quality issues I haven't been using it since the quality is too low lately for me to consider it worth playing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great invention

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great invention by Sony being able to pay you play PS5 on the goal is a great idea. Unfortunately, my home Wi-Fi did not cooperate. Therefore I had to return sell this

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great addition to a PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must if you get this is a solid internet network or don’t bother. But if you do, it’s a great device for playing games away from your PS5. And if you have the highest PlayStation Plus, you can stream games without connecting to your PS5. I love my Portal

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic for handheld gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully, latest update allows for Streaming games without the need to connect to a PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice accessory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great my son loves it, can be convenient at times

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I bought 5 as gifts and everyone loves them!!!!

    I would recommend this to a friend