Customer Ratings & Reviews

Bought this item for my sister on Christmas and not only it came on time and she loves it as well. Def trusting Best Buy to buy my stuff due to the accuracy of delivery information. Thank you

I finally got my hands on one and I can’t put it down! Having my PlayStation on the go with me is DEFINITELY a plus. Doctor’s appointments, my workplace and even on flights! Wherever there’s WiFi, my Portal and I will be there!

Amazing. It’s almost as if I have two PS5s. With the recent update that Sony added you now can stream PS5 games with PS Plus Premium membership. I’ve yet to have any lag with my 5G internet in my apartment. It’s well worth the 17.99 a month because they are adding more & more games to the line up which already contains like 100 or so games. You have PS3 games, PS2, just a crazy catalog. It’s nice to be able to lay in bed & play my games & still watch tv etc. The Switch finally has a bit of competition with this. I can’t imagine what the next handheld from Sony will be like. This is definitely a beta for something bigger to come, & with this update it is well worth your 199.99 + tax.

Bought this so I could play my PlayStation anywhere in the house. However my children use it more than I do and they love to be able to play the PS in their room.

At it's core. This device is FANTASTIC for streaming PS5 games in(or out) of your home provided you have a sufficient wireless network and/or knowledge to improve it. That said, your streaming performance is based on that ALONE. The device itself could use some NATIVE cloud streaming which would make it WAY more attractive for the $200 price point. Lack of Bluetooth is not a complete deal breaker for me personally but I can understand why others would have an issue with it. Controller is best in class(obviously the dual-sense features are top notch) and trump all others configs/controllers on that alone and streaming has some minor hiccups here and there with regards to dropped frames(which seemingly are due to HDR and/or unplugging the HDMI cable as per reddit) but I am sure that knowing sony the device will be improved upon over time via firmware updates. In short, temper expectations with this device and look for great PS5 game streaming and/or cloud streaming (in the future hopefully via firmware update) and forget any thoughts of doing anything on the device natively due to mid tier(Qualcomm) chipset.

This a very nice addition to my son PlayStation in which I also purchased at Best Buy’s both of this item work great thank you I am very satisfied with my purchases at Best buys .

Great for someone like me who has young children and rarely has time to sit in front of the TV and game. The only problem I have with it is shoddy connection. I have excellent wifi and equipment but i believe the connection issue has something to do with my mesh wifi setup. When it works on my wifi it runs great.

The PlayStation portal is a joy to own. It is a convenient device that allows me to enjoy my favorite PS5 titles in the palm of my hand. I love its sleek design, and its display is so gorgeous. It lets me wake my console from sleep mode, which is incredible, and I can't wait to play future titles on it! It

For those whining about this…I’m not sure it’s fair to judge this item based in what it DOESN’T do…I’m not sure that’s the point of a customer review. If i wanted a detailed level of analysis on what this product should or could be, I’d look up ign or cnet lol. With that said, this product does exactly what’s advertised. It’s a remote player for your ps5, best used around the house. It’s perfect for when my tv is being used or i want to get some gaming in while in bed or lounging elsewhere. The screen is beautiful and while yes, i have a Backbone, this works so seamlessly and automatically. The controller is solid and feels just loke a dualsense in your hand. Yes, you need a reliable internet connection that isn’t choppy lol. Trying to download or update something on your ps5 while using might also cause some lag. All in all, big ups to Sony and I recommend to all my fellow casual gamers that just don’t want to be stuck or restricted by their main tv’s. Hardcore gamers looking for a ps Vita replacement will be disappointed.

I got this for my husband and he loves this thing. He’s currently traveling and travels often for work and has been able to use this when he has a little bit of time to unwind and relax. It connects super easy to his PS five at home.

This is super convenient. It’s nice on the days when I’m not feeling like going to the game room to get on my ps5. I can just grab this and chill on the couch and play all the games one my ps5.

It’s a cool thing, the device was open box, it was still clean though, I haven’t had any issues with it. I’ve took it on my 1st trip and it worked like it was supposed to. If I had to I would by an open box item again. The value and quality was so worth it.

I don’t have a PS5 console but I can play most of all the latest games via cloud streaming. Love the 8’ inch screen, the colors of the games. The holding of the handheld device is comfortable. It’s also very lightweight. I just wish it had Bluetooth capabilities to use anywhere and able to have better internet connection away from home.

I love my portal. Especially after they drop the beta stream games on it now. The screen on it is amazing easy to see super comfortable to play with for hours.

Being part of the portal nation, i see all these 1 stars and i think those are trash reviews. I have never seen lag in any of my games that i've played and it's been super smooth. Setup to your ps5 is super easy also. Compared to a steamdeck, you're losing in many fields, but you're winning in price of the device, not including the ps5, and couple other things. The device is very light and feels great on your hands. Steamdeck has a good feel but has a heftier feel. Portal also has no huge fan running. It's super quiet. Only bad things is there's no bluetooth support and external controller support. As a dad that plays at odd times, sound is not that much of an issue and I can just play on the device. It is great! those 1 star reviewers are probably putting their ps5 on wifi or their network is not great, but I don't have the best internet, i get 100 mbps, with my kids device, wife's phone, and the apple tv running. It's not an issue. You have to plug in your ps5 to your router for best result and not plug into a wifi extender either. You have to set yourself up for the best results. There's a reason why it's sold out.

It was tge perfect gift for my daughter. She actually said it was her #1 gift that she wanted. Guess what!? It was! It is such a great pleasure to watch her play EVERYWHERE!!!

Amazing, you won’t regret it. Now I can game from any room. Might need to have your pa5 connected to lan and not WiFi. Noticed it kicks me off the portal if it’s connected to WiFi.

I forgot that I pre-ordered this thing and definitely got nervous after the reviews but after handling it and using it in the house it is fantastic. I have decent wifi throughout the house and it only slowed down once noticeable when playing Spiderman, but wow how convenient and overall a bargain of what this thing is.

Well worth the money works amazing and the fact that I can pick up and play in a friends house or my moms house with no problems is a must have don’t have to take my ps5 on trips any more this is a great product to have for those that travel a lot and hate to always bring there console with them

Originally, it was a remote play device, but with a recent update, it allows you to stream games from Sony (with a premium subscription), which is pretty cool. The games catalog is quite extensive, featuring some top titles. Unfortunately, I found myself not playing it much because the latency that was occasionally noticeable, and the quality would drop. Even when it worked well, I had to stay fairly close to my router, and even then there were occasional hiccups. Maybe my internet wasn’t good enough (500 Mbps).