Customer Ratings & Reviews

Amazing product, easy to install. Everything works great. Best Buy workers are the best. Always with such a good energy amd welcoming environment.

I love the portal it's great. I get to enjoy my ps5 in the comfort of my bed or in my favorite chair when I don't want to spend all my game time sitting at my desk. Its not a true portable console but it's better than nothing at the moment great alternative in my opinion.

This device is decent when it works. I did my research before buying it and after so many reviews on YouTube I understood I was taking a gamble. This device will work well or not at all depending on your WiFi. You might need to consider purchasing a device to amplify your WiFi connection if there are other people in your home streaming or just using the WiFi in general. As far as ease of use this device is pretty self explanatory and it doesn’t have many options for optimizing performance. I have seen some reviews about people taking it on trips and to different places but this device is not a Legion go or any other type of handheld that acts as a mini computer or even a small portable console like a Nintendo switch. For all of those hoping to use this device and have 0 issues especially when using it outside your home, BEWARE. The signal would drop from time to time and it would log me out. There is also a stutter that occurred from time to time but it’s alright for story mode games. For competitive online shooters like Fortnite and MWW it is HORRIBLE. Very laggy. This product is made for a very specific audience like myself who has kids. This is perfect to have around the house when the family is occupying the TV or computer. It is definitely overpriced for what it is. If this device was closer to $99 I would’ve understood. Also in regards for audio I would give it a 5/10. The sound isn’t very clear without any type of headphones. That being said another thing to consider. I have the Sony buds and the portal will not connect to those. I have to connect them to my PS5 and then mute the portal and the sound form the ps5 will continue into the buds. Overall I ended up returning this device after about a month. Wasn’t terrible but not worth the money with all the headaches that it brings.

This is a 5 Star product when your PS5 is hardwired to your router. The screen is gorgeous. I know statistically it isn’t an OLED but being 1080p makes a huge difference in display quality. As a father of 2 it increases the amount of available time I can play my PlayStation by 2 to 3 times the amount I played before.

This is the coolest thing since the psp. I used it in a heavy snow storm in Mammoth, CA. It worked like a charm with my hotspot on my phone.

I returned the item due to the fact that it didn’t work very well with my WIFI, I’ll probably get a new one from you guys again because of how good the experience was, Everyone was nice and friendly which made the shopping experience how it should’ve been!

Great item. Great to hold and play Playstation games on via remote play. Sound is good on it. I enjoyed playing on it for hours.

Handheld ps5 does what it needs to do great product, sound could be louder

Device is of good quality, buttons and sticks feels like the real PS5 controller. Screen is sharp and bright. Speakers could have been better placed. Requires strong internet connection. Caution: Currently doesn't connect to public Wi-fi (ones that require web browsers) like hotels and some coffee shops.

It works flawlessly to remote play my cosole when visiting my parents for the holidays, way easier than lugging my console over when staying for a long weekend! No input lag or noticible difference compared to playing on my tv at home. It did take some time to get used to the wider feel of the controls but it is as comfortable as a regular controler.

Definitely a luxury buy. Its basically remote play, just a bit smoother. Cant play fps or anything around competitive gaming online because of the small amount of lag. Great for any single player games though :)

The PlayStation portal is a excellent addition for the PlayStation five I recommended highly and you get yours at Best Buy

My kids love it and use it daily great buy highly recommended

Excellent screen . Works well with wifi 6 router. No glitches or drops in my condo. Really a pleasure to hold the games instead of always off the TV across the room. Not yet tried remotely, but I've used remote play on android and know what to expect (it's great when it works :)

I have been loving this device. It frees up the living room tv, so my wife can watch her shown while I can finish exploring a dungeon in Dragon’s Dogma 2 or finish a mission on Helldivers. Some games like the next gen Fallout 4 update have issues but I’ve had great results with most games.

Great Product, Basically the PS5 Controller with a Screen. Only concern is what do you do when stick drift ensues? Cant change the sticks like the Pro Controller.

I purchased the PS Portal because I specifically wanted a lightweight remoteplay device for my PS5 with a physical mute button. I have an 3 Eero 6E mesh routers and i still have problems with smooth playback so im guessing this device needs a very optimal setup to be nearly lag free. Results may vary, but it still works well enough.

Great addition for a ps5. I have it next to my bed so before bed i play and put it down its so easy and simple to use

Product is amazing and I get to play from my bed. I’m a lazy person so it’s amazing and the cloud streaming is good

My son loves the portal. He plays it all the time. He just complains that it lags sometimes.