Customer Ratings & Reviews

I purchased a reconditioned PlayStation Portal from Best Buy, and although the physical appearance was as stated, excellent the issue was the left controller had so much drift in it I could not even set the system up. It kept moving to different characters on its on??? So what exactly is their verification process? So the rich part wasn’t that they apparently did not do a check of the system. When I returned it, the customer service rep asked me if I wanted to just get a new one and pay the difference? What are you freaking kidding me? So I ordered online so I won’t have to drive 15 miles to BB, which I now had to do to return a defective item and you think I want to reward your company for the inconvenience caused to me? RIGHT!!!! I’ll just order a new one from Amazon and no longer do any purchases from Best Buy, this isn’t baseball. Two strikes and you’re out, do not buy anything refreshed from them.

Great to have on the go, and at home. People recommend the backbone but this is leagues better!

This thing is awesome! I would recommend it to tbose who travel alot or arent home much. I have big backlog of games to play and already getting my moneys worth!

I love it so much and the guys at Best Buy are so nice and helpful

Awesome system. It’s great that can play the games from my ps5 without buying more games for a separate system. Love this thing. Great job Sony!

For me is the best portable gaming experience. It was a easy process to order product. Best Buy has great product and great customer service.

Having this for portable play makes my gaming experience much more fun!

The graphics are very different miy recomendado…..

Does everything it says it’s gonna do I have no issues with it. I only took off a star because the connection sometimes is hard.

This was a great purchase for my daughter she doesn't need a ps5 its a solo console

Great quality, as long you have good connection you will enjoy this device.

Not a bad hand held gaming device. If your playstation is left on you can use it out of the house as long as you have a stable wifi connection!

This is the perfect addition! There’s minimal lag and great screen quality!

If you have strong WiFi and love your PlayStation 5….this is a good purchase. I recommend using it for single player games as lag isn’t a huge issue

If you ever need to just log in for a bit, it works

Product was great. Will purchase another in the future

Its great handheld gaming system would recommend to friends

Had ni issues with controller and help alot especially when you have other member that want to use the tv and you still want to play

It’s good if you just want to sit and play your games without turning on the playstation

Great handheld gaming device. A little slow but it’s a good handheld.