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Customer reviews

Rating 4.5 out of 5 stars with 6869 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 6,869 reviews
  • Rated 3 out of 5 stars

    The app is smoother!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very strange to me I wanted it to be perfect but its far from perfect! Using Backbone with the PS Remote app on my ipad and android phone was much smoother that using PS portal! With the portal I kept having a 3-5 seconds of buffering every couple of minutes while this is never the case with my phone and ipad! How come a dedeicated device is worse than an app! I deceided to sell it on Marketplace instead of returning it since it was sold out anyways.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changing piece of hardware for anyone who wants flexibility with their gaming. Highly recommend this. Best Buy is super easy and always reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take it with me every time we go away on vacation. I have my ps5 with me all the time. Great product!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great my son loved fast easy experience all the way to the pick up. Customer service was great and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an open box model which looked brand new. Would recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the system was gonna be awesome but I couldn't get it to stay connected to my PS5 or my Internet even after getting help from support.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation portal for the win!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Currently at hospital waiting for my baby to he born and its amazing to be able to play this while shes popping out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal to a familiar but wonderful world

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good partner for ps5 or future updates Online gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and enjoyable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. I use it all over my house with my ps5 being in the basement. No drops but i do have high speed internet. Easy set up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    50/50

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool idea but there’s still lots of lag and sometimes the games just completely drops. GTA 5 online was ok to play but would drop older games

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good so far. Definitely the best feeling handheld gaming device. I do get some stuttering, but other than that I do enjoy using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Graphics and colors pop. I love this. I was hesitant on buying it, but it’s wonderful and I’m so glad I did.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    avoid at all costs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the idea of this item is amazing. however the outcome was not. we have pretty dang good internet...and it freezes and drops games all the time. absolute waste of money. has sat for months collecting dust.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just get it if you have a Strong internet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best used on digital consoles with strong speed like 1gb

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lag issues no matter how good your Internet is. Instant buyers remorse

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband was so surprised when I gave it to him ! Best gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online purchase was awesome and very easy to buy anything on. I love the portal it’s very fun and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Almost ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good screen size controls feel real responsive veiws from odd angle

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy I bought it. Connected to my PS5 with no issues and I can use it while I’m at work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    convenient gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you have good wifi, you can play this anywhere in your home. It may look lack luster at first but you quickly find out how fun it is.

    I would recommend this to a friend