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Customer Ratings & Reviews

$260.00

Customer reviews

Rating 4.5 out of 5 stars with 7074 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 7,074 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Ps portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble connecting the device with the ps5. Something that doesn’t happen with the backbone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best control for ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best control ever. Is not a consol but if you have a strong internet signal you are set

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very wifi dependent but awesome if you have a solid connection. NOT dependent on your internet speed.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Didn’t even really work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor can’t believe this is still being sold in late 2025. Massive input lag and became disconnected from the Wi-Fi every 3 minutes even with the best internet money can buy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced bad connection problems on multiple different WiFi connections, sometimes doesn’t turn my ps5 off after shutting down

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation portal awesome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer. Sophisticated and elegant device like PlayStation do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for christmas and I cant wait to use it !!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 2 out of 5 stars

    games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok didnt have any issue just wasnt for me hand held are good but i just did not like how you need the ps5 on at all times

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not connecting

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product feels good and all but cannot get it to connect to ps5. Bought twice thinking it was a faulty the 1st time but the cant get the 2nd one to connect either. Made sure my ps5 was in remote play enabled and checked every possible way to connect but no luck. I understand there’s bugs that interfere but it should not be that difficult especially if its a device that was made for that specific device.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The accessory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item but the feeling of Control is very Different from the PS5 Controller

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well aside from battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and playback are solid. Battery life is shorter than advertised, even with dropping the brightness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation portal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience going to best buy to get the playstation portal was awsome thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online order

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got here fast and quick no problems at all godd job and making it fast cutting the time in half

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical regarding the connection being stable but the system works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great accessory for PS5!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are into portable play with good WiFi than this is for you. Great to play when the family wants to watch tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have if you share the TV. You need a good internet connection though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portal Remote Rocks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So incredibly awesome!! I didn’t even know the screen was touch screen! So worth buying:)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, its decent. But in its first iteration its not worth it. Need OLED for sure. The screen just isnt good. OLED can improve on any imperfections. Just look at the Switch. The screen on that initially was trash but once the OLED model came out it made the handheld experience 10x better. Another thing is the headphone jack placement and USB-C power placement is awkward to reach. That should be placed differently. Lastly is the limited options on this device. Having more options for bluetooth headpbones or streaming apps could add more value and functionality. This is an overall good device. The remote play worked decently. But the lag is still a little too much. Playing sports games like MLB the show or NBA2K is just not possible so limited the games you play so much makes it not a good buy in its current iteration. Wait for gen 2 and see what they improve.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shocked at how convenient it is to just play anywhere around the house, and the screen is really bright,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it (if you know what you are buying)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my ps5 way more now. I love the portal. Wish it didnt have the stutters. But still worth it!

    I would recommend this to a friend