Customer Ratings & Reviews

Unless u have great internet dont buy. Also you can do the same thing with a phone and a controller. Waste of money

Keep reconnecting, hard to connect, if you lost service that is all quality of the games from that long is crap. No worse it

It’s amazing!!!! Never played anything like it!!!!!

Great customer service and great product knowledge

Guy was really helpful in finding me what i wanted

These are nothing they make them out to be my kids both got one for Christmas and can’t even play them

Not worth the price. It still took over my tv so what’s the actual point

Was able to successfully play it once and then it had connection issues. Best buy exchanged it for me but the new one still didnt work. Verizon changed permissions on my router hoping that would fix it but no luck. If you plan on using it off t mobile hotspot it will not work. Too many issues for a 200 dollar device. Wish sony put a higher price tag on it and made it function more like a Switch

Works good if you have a good internet connection.

Screen resolution not good enough for gaming. Stable and high speed Internet connection required at all times.

I wouldn’t recommend buying this even with really good Wi-Fi when out I was constantly reconnecting back to the system. So it just ruins the game play.

Sony ought to be ashamed of themselves for creating this product. How does it make sense that my PS5 console has to be powered on before I can this portable device? I guess this is on me for not reading the functionality very well before purchase. Furthermore, BestBuy refused to take back the item when I went to return it even after their customer service team member by the name Jade advised me to take it in. I know it was already past the return window but she specifically told me they would make an exception. When I got to the bestbuy store in Downers Grove, I was told she misinformed me and that they won’t be able to refund me for it. Now I am stuck with this useless device

Not worth it. In order to use it you need WiFi and gotta leave your ps5 on low power mode. So basically it’s on 24/7. Can’t use Netflix or YouTube. So yeah unless you’re going to use it at your house or have a great hotspot connection I feel like it’s not worth it. Rather wait until Sony puts out a new psp

The idea behind this handheld is amazing. Being able to play your console anywhere with stable wifi on a handheld like this is so cool. Even the materials used, and the robustness of this device is 10/10. Unfortunately, where it falls short for me is the lack of an OLED display. For $200, this should at least come with an OLED display, not a cheap LCD. Going from an OLED phone, to an OLED tv, to then and LCD portal is not something I want to get used to. Picky as it may be, but OLED should be used in this device.

I love this product, BUT the problem is that the joy sticks stop going up and down...I only used it about 3 times when I could look around in the game because the joy stick stopped functioning...I would give it a 5 if it wasn't for that

Has potential to be outstanding but the whole needing a ps5 still to play is not it.

Honestly the concept is cool but if only did it like the play station portable where you could take it anywhere I would have kept it, but having your system on makes no sense when you can game on the tv

Great design, but the lag was horrible in my house. I have gigabit ethernet and zero issues on other equipment with my home averaging connection speeds over 400 mbps at the worst of times. My daughter could barely play Hollow Knight due to the horrible lag. Not recommended for the price.

No Bluetooth, no 4k screen, no standalone capabilities… it is what it is… silly about the Bluetooth, what doesn’t have Bluetooth? But it’s great on WiFi as long as you leave your PS5 in sleep mode…

My son is so very happy with this. It's exactly what he wanted for his birthday.