Customer Ratings & Reviews

Not worth 300 when you can do the same for free on a PC. Remote play is already laggy. This is just a controller with a screen. My tablet works better than this

Within five minutes of turning it on it freezes, glitches, cuts off and sounds distorted.

It keeps disconnecting even when I have a 1gb internet speed, is just a controller with a screen.

Meh it’s like good but then just gets blurry and laggy and I have good wifi idk it’s cool but idk I sold mine

I tried it with 400-600mbps it at home i had. To be really really close to my ps5 to be able to play something without too much lag . Also deadzones are pretty bad

Doesnt connect to hotel internet it does not have its own internet Explorer.

Don’t not conect to ps5 I try different ways and look on YouTube and tell me same thing some people had same problem

Super laggy all the time but even worse out of the house, wish it was a true portable having to be remote play to the ps sucks

I had to return it twice, I felt like a I got bad ones because my brother has it and it works great for him

Absolutely love the ps pro! It worked well from about 50+ miles from my home. My only complaints are that it runs laggy if you have any type of download running to the point that it doesn't work at all and will disconnect. Theres also no way to access the internet from the device so any wifi that requires some sort of login like say an airport will not work. Outside of these small issues it runs smoothly. The screen size is perfect and graphics hold up very well on it. Its not too big nor too small and is easy to play/handle. I recommend getting a case to store it in when not in use.

Had it for a couple days the PlayStation portal was very buggy. Part of it is due to wifi the overall experience was not good wouldn’t spend my money on this.

I don’t like it due to latency in online games like call of duty also i played offline game and it the same issue so it not work for me

Bad products ever of Sony. The game keep lagging and picture is flurry all the time even I have 1Gb Wifi. Dont recommend it.

bought it and it was trash kept disconecting and the visuals was choppy after one day i returned it dont waste your money not worth it

Received damaged. Best buy said they would give me a protection plan after I said I would keep it (in writing). After 2 days of phone calls, being disconnected many times, and refusals to be connected to a manager I'm done, and still don't have the warranty. Absolutely fed up with BB, I can't get a replacement guaranteed before XMAS. Closest BB is 250 miles away or I'd go shove this thing in their face. Never felt so disrespected by a company that I've spent Soooo much money with over the years. Sad but time to shop elsewhere. Buyer beware, horrible customer service!!

Can’t use it while someone’s using the PlayStation can only use it on Wi-Fi. Better off getting a $200 monitor

Crap. The joy cons got out right when the warranty expired. Not Best Buy’s fault , just bad gear made by Sony

Works good in single player game does have a very little latency amd a bit expensive for what it does

Returned it not worth it for me. Getting old and my near sighted is more the issue.

Terrible terrible serivce, I was told lies and your customer service agents just told me stuff to pacify me when nothing got done right accept the refund. My purchase was sent to a random incorrect address and I was told multiple times I would get my package, the PlayStation portable shipped to my correct address in Philadelphia and it was sent to Illinois. Terrible service and will never buy from Best Buy ever again. The customer service agent must of sent my package to himself because I purchased it through invoice.