Customer Ratings & Reviews

It was a worth it by if you have a good Wi-Fi connection

Great product overall! Easily connects to my system and Wi-Fi.

Looks so good when im playing games. Sony did so good .

Overall great experience with my purchase I'm happy with Best Buy

Great product and easy transaction. Can’t wait to give to my son.

Great packaging, No issues, came exactly how expected. Thanks

Great device! Can be used while someone is using tv.

It's nice device it just wasn't for me it has a delay when play and that matters a lot

Bought this before I had the chance to do more research. Even if you enjoy the remote play experience and can deal with the lag, the lack of bluetooth, mediocre battery, and worst of all the inability to connect with most public wifi due to not being able to accept Terms of Service (Portal doesn't have an internet browser) is a major letdown. Only buy this if you like the aesthetics and mostly want to remote play in your house.

Sadly it is extremely inconsistent , it’s comply updated, i have 1GB internet and is just choppey. Disconnects constantly and just does not work as I was hoping it would . 

The connection is horrible. I have to be right next to my ps5 for it to work. Takes multiple attempts to start share play. Not worth $200 imo. I contacted my internet provider to see if that was the issue and they confirmed it wasn't.

This thing is perfect for me…… when it works. I have great internet and this thing always lags. If you were to use Playstations recommended network speeds im sure ot would be unplayable. Anyone who says this is a good device is either payed by playstation or just easily pleased. Id recommend not getting this wate of money.

Unfortunately not worth the $216.49 system has horrible connection issues. Hopefully PlayStation releases an update to fix this issue till then id recommend waiting 2-3 months before purchasing item. Also can ONLY be played if you OWN a playstation 5 so id recommend just saving up & purchasing the PS5 instead.

Terrible product very laggy and takes forever to connect

Can’t be used unless your ps5 is on , can’t be used outside even if p5 is on. Can’t be used if on different WiFi from ps5. It’s literally just a controller with a screen.

This product arrived with the seals torn and box clearly already opened. Best buy refused to give a discount on this open box item and instead advised me to return it. I have 10 more days to return it and there is no stock kn stores to exchange it with and best buy was not able to reserve me one to swap with the used one they sent me. Absolutely ridiculous. 5 stars as I recommend this product but I don't recommend buying anything from Best buy, get it anywhere else if you can.

This was the remote play experience that I have been wanting. I have zero issues with lag or poor stream quality. Sure you can use your phone/tablet or PC to remote play but this is far more convenient for me. I can simply pick it up and start playing. The battery life is decent and about the same as a dualsense controller. The screen is bright and looks crisp. I was pleasantly surprised with the audio as well. I agree, this device isnt for everyone. But for me its perfect.

I waited quite a while for this release and it was a birthday gift to myself, but sadly I was disappointed. I had to return mine after the 2nd use. It won't turn on and it would not charge. I tried reaching out to Sony but never got a hold of any—queued 160th person in line. Also, I don't like the fact that my PS needs to be on, just so I can play (via wifi). So yeah, as much as a big PS fan. I need to pass on this one. Nothing beats playing on a 77" OLED TV.

I am disappointed that you can't play 1 person shooting games or certain games for that matter. This remote player is a waste. PSP I'm waiting for now. I rather be able to travel with my system handheld then carrying the whole system plus the remote portal.

I was a little skeptical before buying it, but after using it, I'm very impressed. The screen is bright and sharp, the controls feel exactly like a DualSense controller, and the streaming quality is excellent with a good Wi-Fi connection. It's perfect for playing around the house without having to use the TV. Setup was quick and easy, and I've had a smooth experience with very little lag. If you already own a PS5 and want the flexibility to play from anywhere in your home, I highly recommend the PlayStation Portal. It has exceeded my expectations.