Customer Ratings & Reviews

Does everything that it promises, and nothing that it doesn't. Screen looks good, but is a little small for some games. WiFi connections are not great, and even with WiFi connected, sometimes will not connect to your PS5.

Bought one for my son to use around the house AKA in the restroom or sitting in the livingroom. His worked as intended. I decided to buy one for myself and take to work to mess with during downtime. I was worried about internet connection, lag and overall functionality of the device. I left my PS5 on rest mode got to work and at lunch linked the PSP to the internet and it only took a few seconds to connect. Now, the wifi at my work sucks but the games played flawlessly with no delays, lags, pixelization or disconnects. I played the downloaded ninja turtles collection from the monthly games for about 10 min and I played Star Wars Outlaws for about 20 min. No problems as of right now. Im guessing that for others that had trouble it was user error because i was ready to return mine if it didnt work as intended but it did work so i will keep this in my desk for when ive got downtime and or just need something to distract me. I will update if i have problems down the road.

The travel case is good and the protective wrap is fine but it makes it diffuse to charge the Portal on the charging station when it's on. Charging station seems to work decent enough as long as the Portal has solid contact with the adapter. Not a bad purchase.

Great remote that keeps you connected and sometimes I use at home more than PS5. Only downside you do need strong WiFi but hotel free WiFi works pretty good

This is great for when we want to play PS5 and the TV is busy or you just want to lay on the couch with it. I recommend using "performance" video settings in-game for a smoother display on the Portal. I'm looking forward to trying it with Sony's game streaming service. Fast internet connection required.

Tremendous deal on an open box item. Was in perfect condition and has worked as advertised. Absolutely perfect!

I like the idea but the controlling on actual gaming is off and you must have a strong internet connection to play

I love this controller when I am on the go. I have it connect to my phone's Hot Spot and it's like I never left home

Great decision to purchase this item. I love my Playstation and being able to literally take it on the road with me is great. Works perfect with my cellular hotspot and all my games are available to me. Great graphics and the controllers also feel great.

This product work pretty well as a streaming device especially now that you don’t need to be connected to a ps5. Games have occasionally crashed on me, which I’m unsure if it’s an internet issue or something on PlayStations end. Overall I’m pretty satisfied with it for the price.

I recently picked up the PS Portal, and I’m absolutely loving it! As a fan of portable gaming, I was excited to try out Sony’s take on a handheld device that works seamlessly with the PlayStation ecosystem, and it does not disappoint. The display is stunning—crisp, vibrant, and clear, making it ideal for gaming on the go. The controls are well-placed and feel comfortable in the hands, even during extended play sessions. The feel of the device is premium, and despite being compact, it offers an ergonomic design that’s easy to hold for long periods. One of the standout features for me is how effortlessly it pairs with my PlayStation 5, allowing me to stream games from my console in high quality with minimal lag. Whether I’m playing AAA titles or indie games, the experience feels surprisingly close to playing on a TV. The remote play functionality works flawlessly, and I’ve had no issues with connectivity, even when I’m a few rooms away from my PS5. The battery life is decent, lasting a few hours of continuous gaming, though it can vary depending on the intensity of the games you’re playing. The charging is also quick, which is convenient for short sessions. Overall, the PS Portal is an impressive device, combining portability with powerful performance. It’s perfect for gamers who want to keep playing when they’re away from their console. I highly recommend it to anyone looking to enhance their gaming experience on the go!

My 10 year old loves this device. It's portable, screen quality is good etc. The downside is the internet connection is really sketchy. It doesn't matter where we are it cuts out regularly. I assume this is an issue with all devices.

I love the PlayStation portable. I definitely love the fact that you can take it anywhere with you. Or you need to set an internet connection. Play all the games from PlayStation in the world.

Been wanting one of these for quite some time and with the new streaming ability it was time to purchase one. It’s a great addition to my gaming needs. The screen produces a gorgeous image. Works great on a WiFi signal. I will add I have not had any luck using my phones hotspot- but other than that I have no complaints.

My son loved his Playstation Portal remote player able to play with it on christmas day at every family member home this was indeed a great purchase. Also how easy it was to just pick up at BestBuy no holiday rush there fast and efficient great team at the 86th street location im Manhattan

Really liked this product! I’m not gonna get into the techs and specs about it, but all I can say is that this little device is very versatile. There’s times where I just wanna chill in bed, or on the couch and don’t want to be facing a big screen the whole time. So with this device it gives me the ability to play it anywhere I’m connected to Wi-Fi. I had my doubts about it, but I mean instead of being on my phone in the toilet, I can be on my Portable lol

I bought this for my brother for Christmas and he loves it. Now he can play his PS5 games anywhere in the house, allowing him to join us in the living room when we're watching something he's not very interested in. And he set it up quickly and independently.

I purchased this game system for my nephew and he absolutely loves it. I truly love shopping at BestBuy Stores great products prices and customer service can’t wait for my next purchase thank you.

If you've a PlayStation owner, this is a great addition. With the new firmware update that just recently happened, the update turns the portal into a true handheld gaming device. The 2 thing I don't like is that there is no web browser and it only supports certain Bluetooth earbuds. Sony to be exact. Other than that, I have no regrets in this purchase.

As a customer, the PlayStation Portable delivered an incredible handheld experience. The graphics were outstanding, the game library was diverse and engaging, and the system felt premium and innovative. It provided console-quality entertainment on the go and remains one of my favorite gaming devices.