Customer Ratings & Reviews

Great console, is dependent on your internet but it does the work. Great for RPG games and long story games allows for the freedom of movement.

I wanted to love the PlayStation Portal. The concept is a dream come true for many of us: a dedicated handheld device that lets you play your PS5 games anywhere in the house while the TV is occupied. On paper, it sounds like the ultimate convenience. In reality, however, my experience with the device has been nothing short of a frustration-fueled nightmare. After weeks of trying to make this work, I can confidently say that this is one of the most disappointing pieces of hardware Sony has released in years. A Connection Nightmare The biggest problem with the Portal is that it relies entirely on your local Wi-Fi, and it seems to have absolutely no tolerance for anything less than laboratory-perfect conditions. Even with high-speed fiber internet and a router sitting in the same room, the experience is incredibly slow. From the moment you boot it up, the connection process feels sluggish. But the real issues start when you actually try to play a game. The input lag is unbearable. I tried playing Spider-Man 2, a game that relies on timing and fluidity, and it felt like my character was moving through molasses. You press a button, and there is a perceptible, jarring delay before anything happens on screen. In a shooter or an action RPG, this makes the game virtually unplayable. You aren't fighting the enemies; you are fighting the device itself. Visual Fidelity? Non-Existent. Sony touts the Portal’s 8-inch LCD screen as a selling point, promising 1080p visuals at 60fps. While the screen hardware itself might be decent, it doesn't matter because the streaming quality destroys the image. Far too often, the image becomes a muddy, pixelated mess. It looks less like a next-gen console experience and more like a 240p YouTube video from 2007 buffering on dial-up. The compression artifacts are distracting, washing out details and making text hard to read. Just when you get a moment of clarity, the bitrate drops again, and you are back to squinting at a blurry screen. Glitches and Stutters Beyond just the resolution drops, the performance is wildly inconsistent. The experience is incredibly glitchy. I constantly experienced micro-stutters and screen tears that ruin immersion. There were multiple instances where the audio would de-sync from the video, or the screen would freeze entirely for a few seconds while the game continued running in the background—usually resulting in a "Game Over" screen once the video caught up. It is baffling that a device built solely for Remote Play handles it worse than a smartphone or a tablet. I have had better stability using the Remote Play app on an iPad than on this dedicated $200 device. The Verdict The PlayStation Portal feels like a beta product sold at a premium price. It lacks Bluetooth support for wireless headphones (forcing you to buy Sony’s proprietary audio gear), it has no web browser to log into hotel Wi-Fi, and it serves no function other than streaming. When a device has only one job, it needs to do it perfectly. The Portal does not. It is slow, unresponsive, and unreliable. Between the lag that kills your reaction time and the pixelated visuals that ruin the graphics, there is very little reason to own this. Pros: The controller ergonomics are comfortable (DualSense features are nice). Cons: Severe input lag makes action games unplayable. Connection is glitchy even on strong Wi-Fi. Image quality frequently becomes pixelated and blurry. No Bluetooth support. Expensive for what is essentially a streaming screen. Bottom Line: Save your $200. Until Sony fixes the connectivity issues, this is just an expensive, glitchy paperweight.

The portal is amazing device to use for remote play. Whenever the main TV is taken, I can connect to my PlayStation five easily and play complex games such as Elden rings without any lag. Also a perfect companion for when you were out and about or just want a quick break between work! I highly recommend it, it’s allows me to finish rpgs at my pace, whenever and wherever. The instruction to cloud gaming is also a huge benefit for people with PS+ premium.

The PS Portal is a game changer. It's not only a great way to play your PS5 games while someone else is watching TV, it's also great to stream away from home (as long as you have a strong wifi signal). The design looked a bit odd to me at first, cutting a DualSense controller in half and putting a screen in between, but it offers great comfort for long handheld gaming sessions. The battery life is also very strong.

Even with strong WiFi the gameplay was too spotty. It is a beautiful device and much lighter than I thought it would be, but it’s not a good fit for my needs because I have a dedicated TV for my PS5 and it’s less hassle to play on that TV or just not play at all. The aggravation of playing on the Portal is such that I’d rather just wait to play on my TV.

A really good devise for relaxing in bed or if you share a TV with someone. Requires a strong wifi connection especially if you're on a different network. Even though the joysticks are supposed to feel like a Dual Sense they fell off to me. Just a little too tall.

I bought this item so when my girlfriend wanted to watch TV I could still play my PS5. It works great! Has an easy setup and graphics look amazing. So far I've only played two games on it. Connections are basically having your Ps5 on and then you can change your channel to something else. It's basically another controller with a screen in the middle. I wish it was more portable like the Asus rog ally x or one of the other handheld gaming systems. But this works for my situation. Hope this helps! Thanks.

I recently purchased the PS Portal from Best Buy, and I couldn’t be happier with my decision. From the moment I unboxed it, the design felt sleek, comfortable, and premium. The setup was quick and simple, and within minutes I was streaming my PlayStation games with smooth performance and beautiful visuals. The display is bright and crisp, making every detail in my games pop, and the controls feel just like a DualSense — responsive, comfortable, and immersive with the haptic feedback. I love the freedom it gives me to play my favorite games away from the TV, whether I’m relaxing on the couch, in bed, or even around the house. Best Buy made the whole process super easy — fast shipping, great packaging, and excellent service. Overall, I highly recommend the PS Portal to any PlayStation fan who wants the convenience of remote play without sacrificing quality.

This system is a great game changer when it comes to gaming on the move . Even when it comes to keeping my grandson entertained it’s a winner.

There is a slight input delay so its hard to play games with timing or fps but its perfect for playing stardew or strategy games

Total upgrade to the PS Vita and if you own a Back Bone controller. The screen is bigger than I thought it was and makes me feel like I have the PS5 in my hand. The graphics are great and the sound quality is 100%. The only downside is having a stable wifi connection. I have a wireless router, and it works wonderfully, but there are moments where it will act up and cut me off in gameplay (but thanks to the game recognizing my absence, it will pause the game due to no connection to a controller). Overall, 10/10 would recommend to anyone who wants to upgrade their PlayStation experience.

This was a great impulse buy. I had been debating on getting one for a while and I'm glad I finally did. Some games were just MADE for the Portal (Dave the Diver, Harvest Moon, Stardew Valley, etc.) This is especially great for those of us who don't have central air conditioning and have to be in the coolest room. The screen is bright and the colors are great and it is super comfortable to hold for those longer gaming sessions. It has some good weight to it, doesn't feel cheaply made or anything. If you are on the fence about the portal, just get it! You won't regret it!

Love this product. Does exactly what it says and is reliable and great quality

Amazing when it’s functioning as intended but it drops network connectivity nearly every time I use it, regardless of the strength of the WiFi signal or configuration. I have a google 6e tri band mesh router with three access points, along with 1 gb per second fiber service (1gb both upload and download) and it still repeatedly drops connection. Pretty sad because the screen, sound, and build quality are all top notch but that isn’t worth anything unless the wireless connection is stable. It’s worth noting that no other devices on my network ever drop connection or lag whatsoever. Also, my ps5 is hardwired directly to the base modem in the google config.

I saw a bunch of reviews talking about the wifi connectivity, but i have not had an issue. I run a google mesh system and as long as i am not actively walking around the house, i haven’t had the issues i was warned about. Battery life is great, about three hours of continuous play on Gran Turismo. The only issue that I’ve encountered is that you cant run two of these from one system (the PlayStation it is attached to has to be on the wifi network). But the kid can play xbox while im playing PlayStation. No worries.

Works fantastic. Incredible screen. Ps streaming is a game changer

Wonderful addition to my electronic collection. Works better than I imagined an has all of my favorite games with no bug difference from the console. As well as it not needing to be connected to a PS5 the PlayStation Portal offers streaming services to get the games I like without having a actual PS5.

The handheld that is surprising easy to use, inexpensive yet pleasantly well made. Sony has made a really user friendly product.

This is a great accessory at great price. Perfect screen. Love the wifi principle of being able to play stream games on the go. Love taking it on trips

Can literally play from anywhere and I travel All the time. I have the cloud service so that’s even better