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Customer Ratings & Reviews

$260.00

Customer reviews

Rating 4.5 out of 5 stars with 7103 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers frequently mention the excellent overall performance, particularly praising the top-notch picture quality and great screen quality. They also appreciate its portability, comparing it favorably to a switch, along with solid battery life and comfortable design. However, some customers note issues with connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 7,113 reviews
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Better than i expected

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a great device feels good in the hands and the screen quality is great, the battery life lasted longer than i thought it would, overall a great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 4 out of 5 stars

    PS Portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an excellent remote player. I like it better than using my phone or tablet. Sony deciding not to add bluetooth capabilities is a head scratcher but there are ways around it. The screen is vibrant and large enough to enjoy gaming on the go. I've used this with my hotspot and other wifi away from home and aslong as the wifi is strong enough it works great with minor frame drops. Battery life is decent and lasts longer with some minor tweaks to settings. Pricing is where it should be. Overall a great item that does what its intended to do very well, with some minor issues that are easily remedied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal is a great handheld and a great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start with saying this, I do really like this new handheld by Sony but I can't say it's just yet perfect. There are still some flaws to it but for what it is and the cost it's great. This system does not have any internal memory nor any port to allow you to add a memory card to it, which is its major flaw, but it's not one that hinders play. The PS Portal plays streaming games and that's it. Depending on your internet signal and your PS Plus subscription plan, you can have a lot of fun with this handheld. To get the most out of the system, you will need a good/steady wireless signal for the internet and the stronger the better. For the games, if you have the premium plan then you will get access to both your Cloud games as well as a bunch of the streaming games. Though the premium is the most expensive plan at $160 but if you are comparing the costs of the other handhelds that are double to triple the cost of the PS Portal for just the system, then the cost of the Portal plus the premium about equals out to the cost of the other handheld systems. I'm hoping that since the streaming is a new thing for the PS Portal that Sony will be adding more to it in the coming year but right now it's great for causal play. The system is not too large, though after getting used to the grips, which seem larger than the PS5 controller, I would like a larger monitor. The quality is really sharp and clear, the audio is great, not too loud but loud enough to hear and not be disturbing. I would like an internal memory option so I could have that backup memory just in case there's no internet or poor signal. So far I haven't had any real problems playing the games. There's been a few times when the signal was weak but I was also inside a small closed off room that's used as a audio recording booth, so, the signal is weak. I think if Sony added some internal memory or a slot for a card, give the monitor a larger screen size, and offered a way to watch movies on it without needing to be logged into you PS5, then the PS Portal would be the best handheld in my opinion. Right now, it's been a lot of fun for me, I've played more new games on the Portal than I have on my PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    My Husband LOVES It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Seamless Remote Play: Lets you stream your PS5 games anywhere with Wi-Fi without needing to tie up your main TV. Portable PlayStation Experience: Feels like a dedicated PlayStation handheld with DualSense controls, adaptive triggers, and haptic feedback. No Need to Buy Extra Games: Uses your existing PS5 library, so you don’t have to spend extra on new games. Instant Pairing with PS5: Super easy setup if you’re already in the PlayStation ecosystem. Best for Households Sharing a TV: Great if someone else is using the TV but you still want to play. Cons: Wi-Fi Dependent: No cloud gaming or offline play—needs a solid home Wi-Fi or fast internet to work well. No Native Apps: Can’t run games or apps like Netflix or YouTube natively—strictly for remote play. Battery Life: Around 4-6 hours depending on use—not bad, but not stellar. Limited to PS5 Owners: If you don’t already have a PS5, it’s essentially useless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great if you've got good internet.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, amazing image quality and little lag when connection is solid. Reccomend plugging PS5 directly into your router via ethernet for best connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Perfect for streaming Playstation games only

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for its very specific purpose of streaming PS5 games. It would be great if Sony opened it up to allow streaming through Geforce Now, Steam, or other 3rd party applications. Screen size is right where it should be for a handheld, and the controller grips are some of the best designed and most comfortable out there for a handheld. My only problem with it is that it's tied exclusively to the Playstation format when (admittedly more expensive) competitors like the Logitech G Cloud, Steam Deck, and ROG Ally have no such restrictions.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hook up your ps5 to ethernet and it will play smooth as butter. Before I did that there were frame rate and connectivity issues. Since then it has played great. Great battery and screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Patience paid off!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited patiently for my kids too get old enough and Bam! It worked out too enjoy my childhood games with my kiddos while I play another console with another in the same room. Glad it works just as ADVERTISED! Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great device for the cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on how well this would work but ended up loving it. Great quality, easy to use and game plays great from another room in my house (haven't tried it from a different location)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    This Product Suprised Me!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was super skeptical about this product because I use remote play already with my phone or laptop. These past weeks before it was delivered I have been testing remote play extensively in my home and it does alright bit this seems to run much better for some reason. It is so nice to have dedicated device for this and the screen is beautiful and a perfect size. I have been putting in some good gaming sessions with it while hangong with tbe kid and wife and It runs so well that sometimes i forget i am on remote play. And i dont have the best internet. I have the tier right below the 1 gig plan. So i would recommend this to any dad gamer out there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Wonderful Game System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game system came in a timely fashion. It works extremely well. Great quality handheld game system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Happy Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If yij don’t gift yourself someone else this convenient gem, you are truly missing out. Very compact but with a punch! Get you one…or TWO!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS Portal is great at what its supposed to do. First, you need to connect your PS5 to ethernet so you have a stable internet connection. If you don't have ethernet cable, you can get them for cheap. Once its connected, it works great. I usually like to lay in bed at night and play for a little bit on PS Portal. It works great for me, because I don't want to turn on the TV in living room and play that late. Its very comfortable and screen looks really nice. Im fine with plugging in the earphones. I don't need bluetooth. All in all, its a great product. Im sure Sony will make second generation even better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, i bought it for a child and it works perfectly! For quick and easy for on the go !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    PS Portal Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For fun on the go... nothing beats my portal. I love the fact that i can play everything on my playstation while i am away.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    When your feeling a little lazy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is super convenient. It’s nice on the days when I’m not feeling like going to the game room to get on my ps5. I can just grab this and chill on the couch and play all the games one my ps5.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great supplemental device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased open box for $140. And for that price a great supplement to the PS5. Remote play and cloud streaming requires a solid internet connection, and can be spotty if you dont have full signal, even with 2Gbps Fiber, so make sure you are close to your router. But for a gamer dad, this device allows me to play games casually more than ever. Just dont expect to reliably play multiplayer games due to latency. However, ive been playing Arc Raiders through cloud streaming to do low risk loot raids when my familiy’s using the TV and its been a blast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Surprised

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with good wifi connection. Nice design and good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    PlayStation Portal: Great for Gaming, Limited for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal looks and feels great, and it really shines when you have a strong, stable Wi-Fi connection. The screen quality is excellent, and the responsiveness is solid when streaming from the PS5. It does exactly what it promises, lets you take your PS5 gaming away from the main TV and enjoy it anywhere in the house (or outside which I did not try) That said, I do wish it had a bit more versatility. It would be amazing if you could use it to stream your favorite shows or at least act as a remote control for what’s playing on the PS5 when you’re not gaming. Right now, it’s strictly focused on gameplay. Overall, it’s a sleek and fun way to extend the PlayStation 5 experience, but it could be even better with added media features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best purchase i’ve made! you can play some games ofd the cloud streaming all you need is wifi no console needed. if you are near your ps5 it connects super easily.

    I would recommend this to a friend