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Customer Ratings & Reviews

$260.00

Customer reviews

Rating 4.5 out of 5 stars with 7103 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the excellent overall performance, particularly praising the top-notch picture quality and great screen quality. They also appreciate its portability, comparing it favorably to a switch, along with solid battery life and comfortable design. However, some customers note issues with connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 7,113 reviews
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Ignore the negative reviews

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People need to stop reveiwing products based on what they want them to do, and review them based on what they promise and or offer. This is a REMOTE PLAY handheld. Not a whole new handheld system, and if it was people would complain about paying over $500 and having to buy new games. The PS5 doesnt have bluetooth so why would the portal? It would cause latency anyway. If you have good internet speed you won’t have problems with lag at all. The system is very light and comfortable. I love that it has the same controller design as the PS5 controller. The screen is beautiful and large. And it’s CHEAP for $200. A controller is $70 on its own, so you’re paying an additonal $130 to play your games handheld. It does everything it claimed very well. This is the best way to remote play. Period.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Simple product but does what you need!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this primarily so my wife could use our living room television and I could still play something in our living room. Had some connectivity issues at the start but for the limited time i do use it I really love it. Very happy with it!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Worth Buying.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts about buying this at first but its worth spedning the money on it. Weak Wifi can be an issue, but otherwise its great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that i like this and it works well. I cant wait until they have a legitimate portable player rather than just a streaming device - its very dependent on having a perfect wifi signal. however, when it works, it works great!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Lacking in some areas but great over all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joy stick needs improvement. It doesn’t have the same force/tension to it as a regular joy stick controller so if your trying to play games with aim assist or not then it’ll throw your aim too far left or right or whatever direction you’re shooting. Other wise generally and over all I thought this was a pretty good device. I’d preface this though that I utilize 1gig download speeds and 200mb upload speeds. I have my ps5 connected to Ethernet. Cloud gaming is not quite there yet for shooting games as there is still noticeable latency. I will say however that for me at least, the latency is not too bad; and maybe milliseconds off of a regular controller to tv experience. The only thing that bugs me the most and almost made me return this was the joy sticks issue I described above. If they release some way to modify it so it has the same tension as a dual sense controller then I’d get that. Only reason I kept this was because it’s still a good device to use when someone else is using the tv and it’s pretty decent for casual non shooter games. Despite all this the connection will obviously vary if you take this beyond your own home internet; that is if your home internet is reliable in the first place. I found this to not work so great at my friends house but he has 500mb download speed internet, with alot of kids using other devices. Note that upload speed is more important when remote playing as the ps5 is uploading the feed to your portal. All this being said, there is controversy online on whether the ps5 can even utilize upload speeds beyond 20mb. Many if not all ps5 owners report this issue. Speed test on the settings, even if you have over 200mb upload speeds, will typically only show that the ps5 is using maybe 18-20mbps. Yet oddly enough if you use the browser on the ps5 and speed test.net then it shows your full upload speed. It doesn’t make sense why the os5 limits upload speed. If they removed this limitation maybe the portal for all users will be much better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great on home wi-fi.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with the intention of using it in my second floor bedroom while my PlayStation 5 is in the basement. On my home Wi-Fi this thing has worked for me flawlessly. There’s nothing like laying in your bed and playing your PlayStation. There’s nothing much to the device itself as it’s just a streaming platform. What is there feels very well-made. The screen is bright and does its job. I can’t attest to playing this on public or away from home Wi-Fi but if you’re planning on streaming in your house and you have decent Wi-Fi, it is a great device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing item. You can play your games without being in front of the tv. My wine can watch her shoes and I can keep playing my ps5. Amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect for gaming on the go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially hesitant to purchase the PlayStation Portal after hearing mixed reviews, but I’m so glad I gave it a chance! It’s been a game-changer for me. The convenience of being able to play remotely when I need to be away from my console is unbeatable. The setup was smooth, and the performance has been great for my needs. If you’re looking for flexibility with your PS5 gaming, this is definitely worth it. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product especially on the go. Easy to use and very reactive like the actually PS5

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display, connecting could use a little work, having a little problem connecting when i am out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Ps Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to play your ps5 games with confort and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Awesome for remote play.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for remote play. The screen looks beautiful and the battery life is good. I have my PS5 hooked up on ethernet. I havent had any problems using the portal.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Great when away from home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great purchase if you wanna game when away from home. Even if I dont have a wifi connection it works great using my phone as a hotspot and I am able to play when no issues. I love the all black finish as well. Its a pegect handheld size and screen brightness and battery life is really good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    A solid handheld device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the portal and it is very convenient to use around the house. It may be my internet but more modern games are a bit blurry for me from the streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, at first, I didn’t have much use for the device because, let’s face it, if you are at the same place as your physical console you’ll just rather play on a bigger screen. However, I had to travel for work and, as you all can agree, it was impractical to travel light with good old ps5 in a carry on. That’s when I tapped into the full potential of the PS Portal. Imagine going through Elden ring withdrawal light years away from your console and then being able to access it (as long as you leave it in rest mode) from afar and, as long as the wifi is good, play seamlessly on your PS Portal. It became the metaphorical last coke on the planet and I enjoyed it as if I was playing on the actual big screen at home (yes, at nearly 60 fps). Give it a shot. I highly recommend it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so fun to use and play with, I love it. Very good match to take on the road

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool item...depending on the game

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is a great device for gaming, if your main TV is used by others or if you're away from home. The key is to make sure you have a fantastic internet connection (both at-home and wherever you're playing away from home). At the same time, this device might not be the best for all games. For any fast-paced, accuracy-involved games, this is not for you. I was playing Fallout 4 using this and missed so many targets on multiple occasions. At the same time, I played College Football 26 on here and had an incredible game-- passing was unbelievably easy. All that said, this device may not be great for you if you game with high FPS. More simple games that don't have jump-scares or quick motions are not a perfect use. As for the rest of the device, it otherwise did a great job of mirroring my PS5 the way I needed to play a game.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Video Game Inception

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can play your PlayStation when you aren’t even in your house. You can get in your station anywhere. Works great as long as you have a solid internet connection both to your PS5 and to the portal itself.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Ps portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, good battery life, very for on the go

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Love this!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! The screen is way bigger than I expected too and is extremely crisp and clear. My PS5 is hooked up to a 4k monitor and even though the Portal is only 1080p, the picture looks great. I haven’t had any issues with connectivity and have been using it for a few months now. For the price, I highly recommend

    I would recommend this to a friend