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Customer Ratings & Reviews

$260.00

Customer reviews

Rating 4.5 out of 5 stars with 7103 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the product for its excellent overall performance, with many praising its top-notch picture quality and appreciating its portability. The screen quality is also highly regarded, and users find the battery life solid and the device comfortable to hold. However, some customers have noted concerns regarding connectivity and, to a lesser extent, input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 7,103 reviews
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good but not that good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product, but you need to have an extremely great internet service to use it. So, basically, you have to play next to your router what limited the places where you can use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps portal review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had my portal for over 3 months already and i most say i love it. I really like the convenience of chilling in the living room with my family and while they’re watching a movie im keeping up with my games. One thing i would recommend is buying a airfly pro 2 aux bluetooth adapter and just use your ear buds im using my airpods pro2 cuz being able to turn of and on the noise canceling is awesome. Also i would definitely recommend to connect your ps5 via Ethernet for a wayyy more stable connection. Also all your saved data on console back it up in the cloud cuz its usable on games that you can stream. The issues that i have came up with is easily fixable sometimes when i try to remote play on different ps5 it wont connect all you have to do is press and hold the power on the portal till you see restart and that fixes the problem right away. The other is that when im watching something (crunchyroll) on either one of my ps5’s and then try to play a game on the portal it will give a error. All you have to do to fix that is close out any opened video apps before you remote play a game. Other than that its pretty freaking awesome would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Good Step in the right direction!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've waited for this to be back in stock and went back and forth on whether I would buy it when it was. After watching and reading many reviews over the months, I decided to go ahead and buy it and I'm glad I did! This is a good device, great screen clarity and size and the grips are just like the PS5 controllers. Sony nailed it and because of this I am actually playing my PS5 more often. A lot of the reviews mention that you need a strong connection and that does seem to be the case, because on a public, restaurant or even a hotel setting, you'll get some tearing and freezing and the connection will just drop. Plus, it'll take forever to connect on a weaker network, but other than that, this is a great device! I, like many PlayStation fans, hope that Sony gets back into the handheld games, because if this has native game capabilities and Bluetooth, it would be a super Vita or PSP!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    It works pretty well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its hit or miss on if it will wake ip the PS5 remotely. But wheb its running it seems to work as intended. Feels good in the hands.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good for gaming on the go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When other members of the family are watching tv and i want to play my playstation games, i just grab the portal and start playing anywhare in the house or outside in the patio. also, i can play my stream games anywhere as long as i have internet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Gives me the opportunity to still play game while watching something else on tv.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the compact gaming system that allows me to play on the go

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great product for what it is

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally, it was a remote play device, but with a recent update, it allows you to stream games from Sony (with a premium subscription), which is pretty cool. The games catalog is quite extensive, featuring some top titles. Unfortunately, I found myself not playing it much because the latency that was occasionally noticeable, and the quality would drop. Even when it worked well, I had to stay fairly close to my router, and even then there were occasional hiccups. Maybe my internet wasn’t good enough (500 Mbps).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Won’t regret jt

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, you won’t regret it. Now I can game from any room. Might need to have your pa5 connected to lan and not WiFi. Noticed it kicks me off the portal if it’s connected to WiFi.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    PlayStation portable: A pretty awesome handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going back and forth for the longest time whether or not to buy the PS portable. “Is it worth it, will I use it”. But I must say my doubts have been firmly dismissed! This is a great handheld for anyone who owns a PS5/PS4 games, super easy to set up, and the battery life is pretty solid. The fact that I can pick it up and play when my wife is watching here reality TV shows, and we can sit in the same room is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Niche product but some of you will love!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously, this needs more features to compete with the expansive handheld gaming market. However, I absolutely adore this product for bed gaming and reading fine texts on the PS5. Its not as laggy as remote gameplay and its very simple to use and set up. For my niche needs, this is an absolute game changer!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hand-held elegance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics on this handheld is way better than what I was expecting, homerun Sony as usual!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Not quite a Vita successor, still a good device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a few dumb restrictions either built into the thing (no streaming streamed games) or there because of legal whatever (you're not going to be watching anything on here, thanks DRM laws), but otherwise a pretty good product for what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great for playing at home!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve got 3 kids and finding time to play on my tv is tough…this is a great remedy. Also if you have bluetooth headphones (pulse 3d) and are close to your system you can mute the portal and listen straight from your PS5. This was a game changer and saved me $200 by not having to buy the new headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Nice Device

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Awesome for playing PS5 anywhere in the house. Big bright screen and DualSense controls feel legit. If you already own a PS5, this is pure convenience and comfort.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Underwhelming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is best for someone who wants to play their games in a different room than their system. Lag will be an issue. Do your research before buying. I would recommend this to only a very specific group of people. Who need the functionality it provides.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Rad when you can get it to connect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considered reviewing this as either 3 or 4 stars. Pros Grip: controls feel amazing. It's really like having a screen build into the Dual Sense. Screen: I don't believe it's OLED, but games still look spectacular and POP on this massive big screen. Sound: Sounds good, too. Works well with my new Elite PS headset or just running speakers. Connecting: Firstly, I have no idea if I can actually get this to connect to my PS5 if I'm traveling, so I'm reluctant to do so until I get a case for it. I mostly bought this device so I could play PS5 games while my kids take over the tv. Within my network, it usually works great, though sometimes I need to restart the device and/or the PS5 if it's demonstrating unplayable lag.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Works well for what it is

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given that (when I had it) you were only able to stream directly from your PS5 - it worked well. The screen looked good enough, and it is super comfortable to hold and play with. However, since then they have updated it to be able to do Cloud Gaming I'm pretty sure, which is actually a pretty big game-changer.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    You da best bro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as it should the high def screen is much better than any other coming with handhelds

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not great,latency is notable in gameplay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a good companion device for the PS5, but it cannot fully replace a PS5. The device relies heavily on streaming from your console, which causes a noticeable delay when playing video games. Also, for some reason, some of your DualSense controls will not transfer to the PS Portal, which can be annoying for the game you're trying to play.

    I would recommend this to a friend