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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 6467 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the PlayStation Portal Remote Player's overall performance, screen quality, and portability as significant advantages. Many find the device comfortable to hold and appreciate its lightweight design. However, some customers have expressed concerns about connectivity issues, occasional lag, and frame rate variations depending on internet connection stability. Despite these drawbacks, the device's battery life is generally considered satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 6,467 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PlayStation Portal Balck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the gaming system it’s nice black and sleek and very portable. I love the online gaming on the go. It’s a must have system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy is the best at tech needs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered safely, and it’s working perfect! I pove buying at BestBuy for any of my tech needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top Tier!! My nephew loves this game! Great Price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fulfills its purpose...mostly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, I got this open box. It was a little dirty and the USB wire was missing. Once I cleaned it, it was in great condition. The device itself does what it was meant to do but not without its hiccups. The PS5 needs to be wired for a satisfying experience. Also, I had to do port forwarding in order to connect to it outside of my home. With that done, I still occasionally have PS5 connection issues. It's usually remedied by disconnecting and reconnecting the Portal or manually starting up the PS5 (which kinda defeats the purpose of remote play). In the end, I'm happy with it. I'm actually playing more of my PS+ games library due to this thing. I see that as a win.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best handhelds on the market and if it was a stand alone it would be the best, love it its an amazing piece for my ps5 but if u dont have a ps5 still worth every minute

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I LOVE THIS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this so much! I use it all the time. I had the backbone, but honestly this is worth the extra $100 dollars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This portal rocks!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this portal, every ps5 owner should get one. I had doubts but not no more love everything about it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it keep telling me how cool it was and that’s a big win for mom and dad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really good purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this purchase, I take it to my job everyday to play during my breaks. Currently playing assassin’s creed graphics are perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient to have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS portal is surprisingly convenient. When my wife wants to watch a movie on the TV, I can still play my PS5 through the PS portal. My son has also been very happy with the portal. A few things to note is that you would need to look for accessories in amazon. Also you have to connect the portal to your PS5 before you can use the PS portal when away from home. I can't think of any negatives to mention. Overall very convenient, and cheaper than most hand held devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So worth it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the newest update allowing game streaming, this is a must-have for those who travel and have access to good internet speeds. I have 1k Gbps internet at home, and it does not lag at all. Picture quality is amazing! The sound is really good, but it has a 35mm input if you have headphones, so you can save on buying Sony's dedicated accessory headsets. If you don't like it, return it. Then, someone else can get an open box and save $50 just like me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation Portal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stream games very smoothly without delays, but I do have 2gbps speed, so if you have 100 mbps or less, it might have a lot of lag.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Insane color!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the white one. But this black one?! Is HEAT!!

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Playstation Portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the playstation portal for a week now and enjoy it very much. I would say it lags but very little though. Its convenient when you dont want to play somewwhere else around your house. I would reccomend you have fast internet to be able to enjoy portal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A simple yet effective device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product and serves a very specific purpose. It streams games from your Playstation 5 to this handheld. Best used if your PS5 is on ethernet and connected to the same network as this handheld, AKA you're at home where the PS5 is. However, i recently traveled to Florida and was able to play Final Fantasy XVI, streamed from my PS5 in California, with still very usable input lag. Quality is amazing, setup is quick and easy, and the controller is basically a Dualsense cut in half (which is a good thing). Drawbacks are lack of a web browser so you cannot connect to public wifi requiring a website agreement. No bluetooth so only audio options are built in speakers (they're okay), aux port, or PS Link headset/ear buds. Also i think this is a huge missed opportunity to allow support for game streaming classic PS1/2/3 titles via PS Plus. This could be a huge subscriber boost for Sony if they enabled PS Plus game streaming without the need of a PS5. Perhaps in the bext iteration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gadget is fun it's basically a ps5 handheld.i bought it used but it looked and felt brand new maybe I got lucky but don't be scared to try the used because instead of 200 bucks I only spent 120!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My SON LOVEEESSS IT!!!!! He NEVER Leaves Home Without It!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Portal Power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool way to take PS5 mobile keeps the game going super sleek awesome screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good my bf loves it and can play his games from anywhere with wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been enjoying it so far it's cool I always wanted one but never had the money to get one so this was cool

    I would recommend this to a friend
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