Customer Ratings & Reviews
- Model:
- A6611Z21
- |
- SKU:
- 6580074
Customer reviews
Rating 4.1 out of 5 stars with 224 reviews
(224 customer reviews)Rating by feature
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Battery Life4.4
Rating 4.4 out of 5 stars
- Connectivity4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the by Anker Sleep A20 Noise Masking True Wireless Earbud Headphones for their comfort, sound quality, and battery life. Many also find the multiple fitting options a plus, and enjoy the quick and easy Bluetooth pairing and sleep tracking feature in the app. However, some customers have reported issues with the functionality of one of the earbuds.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Rated 2 out of 5 stars
Not noise cancelling and not good for masking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says noise masking, barely does that. They are somewhat comfortable but if you need real noise cancelling look elsewhere
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
I have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
- Pros mentioned:Battery life
Rated 1 out of 5 stars
Major fit and connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried every tip and wing. Either the fit was too uncomfortable, or they fell out. Even the most comfortable fit started to hurt after a while. Left bud was constantly losing volume. Troubleshooting took forever and could only be done effectively at full battery and full volume. I bought these to HELP me sleep but ended up awake half the night multiple times due to the volume problem. Ended up returning them.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 4 out of 5 stars
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok but fir music not realyy to block oit noise from people who snore
I would recommend this to a friendRated 2 out of 5 stars
Didn't work for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these but I just couldn't. Even with the smallest ear process they hurt my ears terribly when I tried to lay down. The first night I made it a few hours. The next night my ears were sore just from putting them in and I couldn't even where them. I ended up returning them. I'll just have to keep using the headband earphones I had before. I wanted something that would block noise better. I think these may have been slightly bulky better but certainly not noise blocking. I have tinnitus and need sound all night but not the sound of my husband in the kitchen in the morning.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 2 out of 5 stars
Sound core
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than one year, right bud completely stopped working.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Comfort
Rated 1 out of 5 stars
I am returning these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these. I really did. The A10 before this was better. These are really comfy and I tried using them as my daily buds but they would randomly go into sleep mode. This would leave my phone audio blasting making for some awkward situations. They fell out of ears during sleep. The controls are horrible. You have to bang on it in your ear to get it to register your fingers. The case has an odd color and texture. I pretty much hates everything about these other than them being comfy. Which the A10s were better at because they were smaller. Im returning these.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Functionality
Rated 1 out of 5 stars
I am 1 day out of return window(DEFECTIVE)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It failed on me a couple times but I still gave it a try as it automatically switches to sleep mode. But enough is enough only to find out my return window ended yesterday. If you value your money DO NOT BUY THIS PIECE OF JUNK. Why? It automatically switch into sleep mode, there's no option to disable it.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Problems most nights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Most nights they fall out of my ear and/or the battery dies and/or they disconnect for unknown reasons. Settings in app are confusing, not intuitive. Some dsys, they don't chsrge correctly. When they are working, they're great, but unfortunately, I've mostly experienced problems.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Comfort
Rated 2 out of 5 stars
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable but poor sound quality need better sound
I would recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 5 out of 5 stars
Exceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a bot of skepticism when I purchased but now i sleep better then ever!
I would recommend this to a friendRated 2 out of 5 stars
Not ideal for side sleepers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the features and felt hopeful about these, but I just coudn’t get over the discomfort side sleeping. Regardless of the attachments used, the hard plastic core pressed uncomfortably into my inner ear and prevented sleep. I’m sure backa and stomach sleepers will have better results.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 5 out of 5 stars
Good earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exellent product, love this earbuds, i will buy again
I would recommend this to a friendRated 5 out of 5 stars
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good thing. Works great at night. No complaints...
I would recommend this to a friendRated 3 out of 5 stars
Soundcore A20
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Soundcore Sleep A20 by Anker are good for side sleepers, however they're not loud enough when paired to your phone, I give them a 6 out of 10 for the price
I would recommend this to a friendRated 3 out of 5 stars
Hard to Operate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were hard to find upon purchase. I tried researching the Noise Cancellation feature, but could never find how to cancel out noise. I was disappointed.
No, I would not recommend this to a friendRated 5 out of 5 stars
Works great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These block out most noise without even playing sound.
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to use and rhe sound is great !! I use the to sleep
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these earbuds for about a month and the right earbud does not stay on! It constantly randomly disconnects and shuts off. It tales pure luck for it to come back on. I wish I would've never purchased them. Very disappointed.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
They do the job!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I was skeptical at first, Anker’s Next-Gen Sleep A20 Earbuds help me to fall asleep and stay asleep longer. As I tested these earbuds, I focused upon 3 components: comfort, quality, and ease of use. Comfort Soundcore tailored the earbuds to the ear’s structure for comfortable wear throughout the night. They are extremely lightweight. I hardly notice that I have them in if I get up during the night. To optimize comfort Soundcore Sleep A20 Earbuds come with small, medium, and large size tips. Additionally, Soundcore provides a sealed or breathable option for each size tip. The sealed tip masks more noise while the breathable option reduces pressure and allows sound to leak through. There are also three different sizes of Air Wings. These wings wrap around the bud to minimize pressure and ensure a snug fit. It took some experimenting to optimize the fit in my ear and a few nights to maximize comfort. Now that I am accustomed to the buds, I don't even feel them. This is because they are made out of soft materials, are lightweight, and flexible. I am a side sleeper and I don’t feel pressure in my ear canal. However, the fit is snug enough that they don’t fall out. Should a bud dislodge, Soundcore has a find my device feature. However, I haven’t needed to use it. My buds remain secure throughout the night. Even though these are passive headphones with no active noise canceling, the two different designs of ear tips offer ways to reduce noise as much as possible. I eventually decided to use the sealed tip on a regular basis. I can still converse with my spouse while wearing them and hear some sounds. The sealed tip does a credible job of masking annoying sounds like snoring or dogs barking. And, you can customize your own sleep sounds to minimize snoring disruption with Soundcore’s masking sounds. Quality First of all, the battery life is excellent. I listen to audiobooks throughout the night and the battery power remains strong. In the morning, I simply return the buds to their charging case and they are ready for my use the next night. The case requires charging every 5 to 6 days. I just charge it during the day when I don’t need to use the buds. These buds don't offer the greatest audio quality sound quality which I didn’t expect as compared to my music / audio focused buds that I use daily, but they are pretty good. That is a bonus. Also, you can’t make or receive calls which I didn’t want. I am using them to aid in falling and staying asleep along with dampening annoying noises like dogs barking or snoring. These buds should not be criticized for not being able to make calls - they are definitely for that. Ease of Use It is easy to toggle between calming sounds and Bluetooth. You can switch between Bluetooth Mode and Sleep Mode via the Soundcore app or by tapping the left earbud twice. I set my default mode to Bluetooth so I can listen to audiobooks. I also turned on the Switch from Streaming to Sleep Mode feature. The Sleep Mode is supposed to be able to tell when you have fallen asleep to stop the sounds playing. This feature doesn’t always work seamlessly for me but it isn’t a detriment. The battery stays charged and my audiobook keeps playing. The buds have various ways to adjust volume. When using them in Sleep mode, the volume of the sleep sounds can be adjusted via the Soundcore app or by tapping on the earbuds. Tapping doesn’t always work for me. I find it easier to adjust the volume in the Soundcore app or on the device I am using to play my audiobook. This is probably the main reason for knocking off a star - the controls just are not very good and the tapping is difficult to do with success. There also should be more options to customize what the tapping does...these don't provide nearly the customization of my every day buds. I suppose my phone or tablet will always be near so I can use that to control volume , play, pause, etc. but this is one area that needs improvement. At first, I found the app to be a bit challenging and the instructions limited. The app isn't as intuitive as I would like. However, updates are continually being made and I have become accustomed to how it works. It was simply a bit of a learning curve for me. Finally, I would prefer to view my sleep data without needing to have my buds connected. Overall If you enjoy listening to something as you fall asleep and to mask noise - inlcuding your partner's snoring, these will suit your purpose.
I would recommend this to a friend Rated 2 out of 5 stars
Falls out too much
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell out of my ears too much. The fit isn't great even with the adjustable tips.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,















