Customer Ratings & Reviews
- Model:
- A6611Z21
- SKU:
- 6580074
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the comfort and sound quality of the by Anker Sleep A20 Noise Masking True Wireless Earbud Headphones. Many also appreciate the battery life, various fitting options, and easy Bluetooth pairing. Some customers have reported issues with the functionality of one of the earbuds. The sleep tracking feature in the app is also a plus for some users.
This summary was generated by AI based on customer reviews.
Read before buying! Well known failure after use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read before buying! I bought these and was totally satisfied for about 3 months, then the left earbud stopped working, would not charge. After trying ALL the recommended solutions (resetting, cleaning, re-pairing, etc), the left earbud no longer functions. Looking on line there are hundreds of similar failure complaints by customers and although the product comes with an express replacement warranty of 18 months, getting fulfillment or response from Soundcore is a non-starter. Buy if you must but realize that the left earbud will likely fail with a couple of months.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Functionality
Don't waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are terrible in design, fit, and function. They ear buds will randomly cut out switching side to play from then, randomized audio/sounds begin, not the song you wanted to sleep with but something completely different. Sad to say, i missed the return window by two days. Don't be like me, in fact, don't buy them, period!
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer, I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience. Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly. You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you. We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right. Best Regards,
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok but fir music not realyy to block oit noise from people who snore
I would recommend this to a friend- Pros mentioned:Battery life
Major fit and connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried every tip and wing. Either the fit was too uncomfortable, or they fell out. Even the most comfortable fit started to hurt after a while. Left bud was constantly losing volume. Troubleshooting took forever and could only be done effectively at full battery and full volume. I bought these to HELP me sleep but ended up awake half the night multiple times due to the volume problem. Ended up returning them.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Ok but a bit painful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are small enough to fit in the ears and lay down but after too many hours in them they can become of it painful. The white noise is quite nice.
I would recommend this to a friendDidn't work for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these but I just couldn't. Even with the smallest ear process they hurt my ears terribly when I tried to lay down. The first night I made it a few hours. The next night my ears were sore just from putting them in and I couldn't even where them. I ended up returning them. I'll just have to keep using the headband earphones I had before. I wanted something that would block noise better. I think these may have been slightly bulky better but certainly not noise blocking. I have tinnitus and need sound all night but not the sound of my husband in the kitchen in the morning.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Great so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version and one broke after the third month. These have much better features and both earbuds still work after 2 months of use
I would recommend this to a friend- Pros mentioned:Comfort
I am returning these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these. I really did. The A10 before this was better. These are really comfy and I tried using them as my daily buds but they would randomly go into sleep mode. This would leave my phone audio blasting making for some awkward situations. They fell out of ears during sleep. The controls are horrible. You have to bang on it in your ear to get it to register your fingers. The case has an odd color and texture. I pretty much hates everything about these other than them being comfy. Which the A10s were better at because they were smaller. Im returning these.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Functionality
I am 1 day out of return window(DEFECTIVE)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It failed on me a couple times but I still gave it a try as it automatically switches to sleep mode. But enough is enough only to find out my return window ended yesterday. If you value your money DO NOT BUY THIS PIECE OF JUNK. Why? It automatically switch into sleep mode, there's no option to disable it.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@soundcore.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Soundcore A20
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Soundcore Sleep A20 by Anker are good for side sleepers, however they're not loud enough when paired to your phone, I give them a 6 out of 10 for the price
I would recommend this to a friend- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable but poor sound quality need better sound
I would recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Exceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a bot of skepticism when I purchased but now i sleep better then ever!
I would recommend this to a friendHard to Operate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were hard to find upon purchase. I tried researching the Noise Cancellation feature, but could never find how to cancel out noise. I was disappointed.
No, I would not recommend this to a friendGood earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exellent product, love this earbuds, i will buy again
I would recommend this to a friendNot ideal for side sleepers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the features and felt hopeful about these, but I just coudn’t get over the discomfort side sleeping. Regardless of the attachments used, the hard plastic core pressed uncomfortably into my inner ear and prevented sleep. I’m sure backa and stomach sleepers will have better results.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good thing. Works great at night. No complaints...
I would recommend this to a friendProblems most nights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Most nights they fall out of my ear and/or the battery dies and/or they disconnect for unknown reasons. Settings in app are confusing, not intuitive. Some dsys, they don't chsrge correctly. When they are working, they're great, but unfortunately, I've mostly experienced problems.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Works great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These block out most noise without even playing sound.
I would recommend this to a friendnot so good for lasting awhile longer than a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this product for a month before it went out. Could not hear anything anymore. I was so sad because helped drown out my husband's snoring
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Sound core
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than one year, right bud completely stopped working.
No, I would not recommend this to a friendBrand response from Soundcore Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via service@soundcore.com or call us at + 1-800-988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,