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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 228 reviews

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89%
would recommend
to a friend

Customers are saying

Customers consistently note the VIA 1515TM GPS's ease of use, accurate directions, and helpful traffic updates as significant advantages. Many appreciate the device's screen size and find the price reasonable for the features offered. Positive feedback also highlights the detailed graphics and precise lane guidance. Overall, the product receives praise for its user-friendly interface and reliable performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-228 of 228 reviews
  • Rated 4 out of 5 stars

    Good Product - But Can't Sync Online Favorites

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product - does what it's supposed to. One hangup I have is that you can't sync MyDrive Favorites from the online map to the device - they have to manually entered into the device. The online map shows it's connected and even says it's syncing - but it isn't. Turns out this is the GO 25 (the VIA 1515TM is apparently the American version of the European GO 25) and the online favorite sync is available on the GO 40 and above. Unfortunately it took me 4 hours to figure this out. I found it way more convenient on the old TomTom One XL I owned, but upgraded because of lifetime maps and traffic. I'll ultimately keep it and figure out a work around - happy, but disappointed on something I figured was a given considering it could be done on older devices.

    I would recommend this to a friend
  • Pros mentioned:
    Traffic updates

    Rated 5 out of 5 stars

    All you can ask for a reliable GPS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TomTom GPS is very good, it has clear instruction and make to aware of the next thing to do. Last August 2016, we drove from Illinois to California in 4 days, drive through Mojave desert, went to Grand Canyon and Las Vegas then LA, this GPS keeps on working, NO LOST signal even you are in the middle of Mojave Desert or near Grand Canyon, even we dont have Cellphone signal anymore. We also went to Canada, No problem, we customized the GPS so it will avoid toll and always update you for the fastest route and warn you for the traffic ahead... Amazing product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent GPS.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a number of Tom Toms. I like Tom Tom better than Garmin because of the ease with which to view multiple alternate routes and the order used to enter addresses (city, street, number). The only negative is that the "Traffic" signal takes a long time to connect (20-30 minutes).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and update. Worked great traveling from TX to Arkansas even through new roads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent GPS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an older GPS with this one and am so glad I did. Easy to read and hear.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Navigation is not accurate !!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this GPS just 2 days back for my wife and I am using it to check navigation are accurate or not. When i put the address to My home address or Office address , it leads me to a wrong location and it is not accurate as well. Some features are good but it is not good for beginners who have not used the GPS till now . I am going to return this product.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi Balaii. I’m really sorry to hear that you experienced some problems with your VIA.
      It doesn’t sounds right at all if it’s not directing you to the correct location. It sounds like there may be a problem with the mapping. Have you tried updated to the latest maps? If you have and you still having problems, please feel free to get in contact with us and we’d be more than happy to go through some trouble shooting with you, of course if haven’t returned the product. Either way, not a problem, we just want you to know that we are here if you ever need us. Getting you feeling like a priority driver, is our priority.

      For anyone that might be reading this and it sounds familiar please do not hesitate to get in contact with us here [email protected].

      Thanks TomTomInc.

  • Rated 1 out of 5 stars

    Worked 1 Day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the TomTom VIA 1515TM yesterday 8/17/2016 @ Best Buy #154 in Cincinnati. It worked 1 day. I have had three TomToms so far, and while their windshield mounts have been below average, I have not had problems with the GPS units themselves. Once again I pushed the "Kick Me" button and bought a mediocre product. I used it on the day I purchased it. The next afternnon (8/18) I wnet to use it and it would not turn on.. Checked cord, cigarette lighter, multiple attempts to restart and still no working GPS. Not satisfied at all.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      We are sorry to hear about your experience, please call our customer support team at 1 866 486 6866 to troubleshoot the issue and replace it if necessary. TomTomInc.

  • Rated 1 out of 5 stars

    This ad is deceiving

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    According to the add traffic updates were included with the unit, after purchasing and unboxing I learned that a separate hardware purchase is needed

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      We are sorry to hear about your experience, the VIA 1515TM should have a traffic cable which plugs into the cigarette lighter included. We ask you to please call our customer support team at 1 866 486 6866 for assistance. TomTomInc.