Customer Ratings & Reviews
- Model:
- Deco XE75 Pro (3-Pack)
- SKU:
- 12293615
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Good for range, not for speed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does well at getti g the signal throughout the house however, the speeds are crazy slow like 30mb a second download and 45mb upload. Even though my internet service is 1GB a second
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Garbage don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week then got solid red light. Did research online tried everything still cannot get seccos to work. Called tps techinal support waited over 45 minutes to speak to someone. All they did was read through a script and suggested everything I found on web. Still nothing worked. Same old problem. Solid red light. During my research I found out this was common. Tried doing a manufacturing firmware upgrade still did not resolve issue. I am an IT full stack developer with over 40 years of experience doing everything from putting paper on printers to overseeing the implementation of computer software systems and networking for over 3000 users yet I can’t seem to get these useless things to work. Guess I’m not as good as I thought. Good bye 400 dollars. I bought a Linksys mr7500 mesh router with 2 nodes and they have been working seamlessly wor a month now. No issues as of yet
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Which unit had a solid red light? If it is the main unit a solid red light could indicate a concern exist with the ISP, for example MAC Binding for a cable internet provider. Without knowing more we couldn't say. I do understand you contact support already but i would like to see what they had you try and and see if anything was missed. You can reach out to us at ussupporrteam@tp-link.com and we would be happy to address this further.
- Pros mentioned:Ease of use
Almost installs itself
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to install! If it had hands to push the buttons it would install itself. Seriously I just put it together and it took care of the rest. It covers the whole house with no issues.
I would recommend this to a friend No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked at first, but the minute you close the door, the signal immediately drops. Tried multiple times, and it still keeps dropping the signal. Returned it!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi RuthlessYankee,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to deliver robust, seamless Mesh Wi-Fi throughout your home. In your case, we first recommend ensuring that your Deco app and firmware are fully up to date, and that your Deco units are optimally positioned within your home and in optimal proximity to each other.
We regret to hear you returned your Deco XE75 Pro. If you have any questions or concerns in the future, our support team is always available and happy to assist. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.
Thank you,
TP-Link Systems Support
Super Happy!!! Doesn’t disappoint!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little patients to get it hooked up but once it was....love it! Way faster and longer range than my previous router and range extender together!!! Super Happy!!!!
I would recommend this to a friendPoor reliability
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty great system to get more range but, It constantly drops signal from my base outwards. Its apparently a pretty common theme with this model which im hoping to take back after only 4 months.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello David,
The connection concern you mentioned was when the model was first launched and has been resolved by a previous firmware update. Please make sure you are up to date on the firmware and if you are please contact our support team at 866-225-8139 or support.usa@tp-link.com
Best Regards
TP-Link Systems Support.
Did not work well in 2,000sf
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strength at the main device was very strong but both the other units were a fraction of the strength. Tried different setups for over two hours and never saw speeds more than 10% of main connection in a 2,000sf home. Returned for my money back. I read easy to set up and it should be easy not two hours later and fractional speeds on 2/3 of the system. I read 7,200sf - 2,000 should be super strong on all three.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product. Bottomline, it’s a pain in the buns, 1999 piece of junk technology. It’s great when it works. Constant disconnects and then it won’t reconnect randomly, with no fixes. I need to return this, or offload it for a loss. I’ll try suing Best Buy. In small claims for selling garbage with fake reviews
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
My Best Buy credit payments on web site
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I had was trying to set up the my best buy credit payments
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If you have any questions or concerns regarding payment processing for your order, please contact Best Buy Customer Service for assistance.
If you have any questions about the Deco XE75 Pro Whole Home Mesh Wi-Fi System or its features, feel free to contact our TP-Link Support Team directly using the contact information included with the product or on our official website, and we'll gladly assist you.
Best Regards,
TP-Link Support
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight trash. Returning after a week of frustration. I have 1GB fiber and cant even stream video without it pausing and eventually stopping altogether. Doesnt matter which streaming service, same thing happens ever time. Done dealing with a subpar product delivering subpar results. Its 2024, why does your product suck this much?
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Security issues-not advised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Deco. They are TP link and may be kicked out of the US for not conforming to security.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Ivantheterrible,
At TP-Link, security is a core pillar of our product strategy and corporate ethos. Over many years, we have developed and refined a comprehensive security framework designed to anticipate, identify, and address risks swiftly and effectively. Our security commitment equally focuses on protecting user data. Feel free to visit our Security Commitment Page for more info: https://www.tp-link.com/us/landing/security-commitment/
Additionally, our Security News Page contains a wealth of context and facts about the security of our products: https://www.tp-link.com/us/landing/security-news/
If you have any questions about your TP-Link product experience, our support team is always available and happy to help, and can be reached via phone, live chat, or email from the Support Portal on our official TP-Link website.
Best Regards,
TP-Link Systems Support
- Cons mentioned:Connectivity
Frustration
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give Zero Stars I would. I bought the system to help with WiFi issues initially it work for a while and it does not. Nothing is more frustrating then you internet dropping.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Mr Bill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item. Was unable to get it hooked up. Call TP Link and they tried to help me over the phone. The service rep. Had a hard time, he was from another country, didn't understand English real well. Took product back to Best Buy. They refunded me. No hassles.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi WillS,
Thank you for your review. We regret to hear that your support experience was less than satisfactory. Our support agents are always available and happy to help not only via phone but also via live chat and email. We would have been delighted to have another opportunity to help address your Deco concerns.
If you have any questions about our products in the future, feel free to contact our support team or stop by our TP-Link Community Forum, and we'll gladly help.
Best Regards,
TP-Link Systems Support
Works good initially, then performance degrades
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it works well. I had to take on of the satellite devices offline when it slowed to a crawl. Now the other one is acting up. Would not recommend
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Mike,
We would love to know more about your situation and help resolve it. Please consider contacting TP-Link support at 866-225-8139 or at support.usa@tp-link.com. Our teams are available 24/7 and support is always free.
Best Regards
TP-Link Systems Technical Support.
I'd rather give it a N/A star-rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work. I'd rather give it a N/A star-rating. Could have been operator error.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi TheEE,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home with quick and intuitive setup. In some cases, powering down your Internet modem before connecting the Main Deco can help release and renew the MAC (Media Access Control) address of the modem, which is a common occurrence with some Internet service providers.
Our support team is always happy to help answer any questions about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
Good hardware but Deco app reports are useless
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is good. The app and reporting is absolutely terrible. It doesn't track cumulative usage, has no option to quickly shut down the wifi. Totally useless when dealing with ISP data limits. Based on the app, I would say to avoid all Deco products. Sadly I didn't figure this out until I was past the deadline for returns.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
It Might Be Good...If It Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup process was easy and straightforward, but kept having issues with connection. I ended up having to return them.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Dont buy this System and same with Best Buy “total
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible System and Best Buy Total is a complete joke. They do not cover items like they said they do when I purchased the Best Buy Total Care for $180. Please do not buy. I don’t know if it is my device but I spent 4 hours with TCP-Link (manufacturer) and then called Best Buy Total and they said they want to send someone to fix it that has no experience and if the manufacturer can’t figure out what is wrong after 4 hours, I should be able to exchange it but the Total Care will not help. I thought TOTAL Care means “Total Care” but it is not the case. Plus, my mom has cancer and is immunodeficient from chemo and we can’t have strangers come over. Plus, I don’t have a Best Buy close to me too return or exchange. I’ve never seen such a bad company and I spent $360 on this router that has malfunctioned since day 1.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't even connect. Kept getting a red solid light and the app would never find the unit.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Matt, We don't like to here that. I would strongly recommend contacting our support team for assistance. I am confident our teams can find a resolution. Support is available for free and 24/7. You can reach them at 866-225-8139 or support.usa@tp-link.com
Best Regards
TP-Link Systems Support
Bad choice!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought to slow sometimes take few minutes to load
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support