Customer Ratings & Reviews
- Model:
- Deco XE75 Pro (3-Pack)
- SKU:
- 12293615
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Worst routers I’ve ever used. Returned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These routers are absolutely horrible: 1.They drop most devices daily. 2. You can’t manage router via LAN. 3. In AP mode they don’t do VLAN tagging. 4. Clients will be connected to LAN and not show in the app as connected. 5. The “address reservation” doesn’t work properly. 6. On top of all of this, the Deco App requires constant refreshing to even say the nodes are connected properly. I tried resolving these issues for about a month, and then switched back to my old setup (which worked great). Then I bought a newer setup (UniFi). Which is now working better than ever. Steer clear of these TP Deco Routers!!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date - our Deco engineers are always working to ensure the best possible Mesh Wi-Fi experience via enhancements, new features, and optimizations.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Terrible WiFi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First things first this device feels extremely cheap and doesn't work right at all. Once I hooked everything up, devices kept connecting and disconnecting and the speed is extremely slow. Took it back and got the Eero mesh network and that is working so much better compared to this. Save your money and time. Don't buy this trash.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
If you can spell 'network' stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you do more than watch t*kt0k on your phone, stay away. You cant change the subnet like EVERY OTHER manufacturer allows. Its called "Pro" which would make you think that someone who understands networks would want it. False advertising in my opinion. I had to factory reset no less than 5 times just to complete setup. This used to be a respected network gear company. Now I'll avoid them at all costs.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .You can change your subnet on a Deco System. Open the app > More > Advanced > LAN IP > Subnet Mask. If you need assistance we are available for free and 24/7. Just call 866-225-8139 or email us at support.usa@tp-link.com
Best Regards
TP-Link Systems Technical Support
Mesh Routing System Did Not Work Well For Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh routing system did not work well for me. Could get them to work properly. Called support and spent over an hour on hold and no one answered.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Pros mentioned:Ease of use
Awesome Deco XE75 Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and fast install. Very pro system as it expected.
I would recommend this to a friend Great for short time, then useless.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 6 months, then wireless network became extremely unstable dropping devices every few minutes. Deco app said firmware was up-to-date, but newer firmware was available on TP-Link website....didn't help. Support was useless. Extremely disappointed, especially given the cost of this thing.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products, and would be happy to assist you with your Firmware update concern. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Worst Mesh I have Ever Owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this product, unless you want a very unstable and unreliable wifi. It crashes every single day, for long periods. I have tried every troubleshooting technique out there, I upgraded my speeds, and nothing will ensure this product works properly. I'm outside of my return window so now I have a very expensive paper weight.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Jorge,
Have you contacted TP-Link Support yet? If, you haven't please consider doing so. It could be as simple as you have a defective product and we need to help replace it under the warranty. If you haven't yet please contact us at 866-225-8139 or support.usa@tp-link.com. Chat is also available by going to TP-Link.com and clicking Chat Now.
Best Regards
TP-Link Systems Technical Support
- Pros mentioned:Overall performance, Speed
TP LINK AXE5400 pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently moved into a new house... I had a UniFi system at my old house, with each AP hard wired back to a POE switch. Running ethernet at the new house was cost prohibitive. Using this system I am able to utilize the WiFi 6 backhaul to get not only blazing fast and rock solid wifi performance throughout my house, the satellite units also expose the network on the ethernet ports... so you can use ethernet devices on them! While this is an expensive system, it is cheaper than my old UniFi system, is cheaper than retro-fitting my house with ethernet, and is faster (than my unifi)!
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our Deco XE75 Pro Mesh Wi-Fi 6E System. We're delighted to hear it is providing exactly what you were looking for in your particular home networking scenario.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
connectivity issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get all WIFI devices to work on the Deco network.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi John,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
If you are using the 6 GHz band, and have it configured with the same SSID as the 2.4 GHz and 5GHz bands, please try assigning it a unique SSID to see if the symptoms persist.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Best Regards,
TP-Link Support
Reliability issues constantly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they work they are fine. Unfortunately their reliability is awful. We have frequent disconnect and speed issues even wired. Furthermore there is a well documented issue about the LAN ports simply not working.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi santeli,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 5 year old orbi was much better than this i get 1 gig from my isp my patio 35 feet from back of house i got 280 down 300 up with orbi with tp oro 75 6up 2 down returned it
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Junk -Do Not Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, my WiFi constantly drops, one or two decos will just lose WiFi connection even though it’s hard wired to the AT&T modem/router. I end up having to reboot the deco to restore WiFi. I confirmed that my internet was working. Messaging support they try to have me t/s my modem which is working fine. Then they tell me to swap the deco’s around. Great so now WiFi on main works but I have random the others randomly lose WiFi so I basically spent money on a paper weight.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Not very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm unable to connect to my modem since I brought it VERY UPSET!!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for sharing your experience with our product. It sounds like your cable modem's MAC (Media Access Control) binding needs to be released and renewed so it can provide an IP address (and Internet) to the Deco Mesh system. This can typically be done using the following steps:
1. Unplug the power from both your main Deco and cable modem
2. Unplug the coax cable from the modem
3. Re-connect power ONLY to your cable modem
4. Wait until the cable modem is fully booted, then re-connect coax
5. Re-connect power to the main Deco and connect it to the modem via Ethernet
This process should release and renew the MAC binding, so your modem can provide connectivity to the Deco Mesh System. If you'd like assistance with any of these steps, please reach out to our toll-free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a piece of junk. Devices disconnect randomly and the speed is very poor. Google reddit reviews to see more for yourself - I'm confident this isnt a "me" issue as it seems to be pervasive with others using this setup. Best Buy's return policy on something they sell that takes days-weeks to diagnose is terrible too and they shouldn't be selling products that dont work as advertised.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Faulty Node
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the nodes will not stay connected. I keep moving it closer to the main node but it disconnects everyday.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
unsure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not saying this is a bad product. I will say that i could not get this to work. Hard to give opinion on set up and range and signal strength.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
Can't get to work with Starlink
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using the Starlink ethernet adapter and this mesh system won't connect to the internet. I move it to another that has ATT internet and it connects with no issues. Really disappointed as reviews on other sites suggested this was one of the best for starlink. I tried contacting tp link support and reply email advised they would respond in 1 bus day... That was a joke, no reply and no help. Probably going to return unless geek squad can fix.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. If you have Starlink Internet, please refer to our FAQ on how to connect a Deco Mesh System with Starlink here: https://www.tp-link.com/us/support/faq/3647/
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not good returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible coverage, mesh is useless. Better coverage with WiFi 5 router and an extender. Horrible Ping time, dropped signal and poor refresh rate. Signal test says nothing but testing using a WiFi network analyzer shows how bad it is
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Our Deco Mesh Wi-Fi systems are designed to provide robust, seamless Mesh Wi-Fi for your whole home. In your case, we first recommend ensuring your Deco app and firmware are both fully up to date, and your Deco units are optimally positioned within your home and in proximity to each other.
Our support team is always happy to help answer any questions about our products. Please feel free to reach out using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than my old Google Nest Wifi which wasn’t handling either wired or wifi traffic well
I would recommend this to a friendTerrible Customer Service from Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review the product because the store doesn’t care enough to get it to my house. The store in Sherman Tx has terrible customer service. My appointment for install was scheduled and then canceled without my notification. Regardless of the reason for cancellation, some type of notification was merited.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear your experience was anything less than satisfactory. If you have any questions or concerns about delivery or installation services, please contact Best Buy customer service.
However, if you have any questions about your experience with the product itself, our TP-Link support team is always happy to answer any questions you might have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support