Customer Ratings & Reviews
- Model:
- Deco XE75 Pro (3-Pack)
- SKU:
- 12293615
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance
Awesome Wi-Fi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product works as advertised can’t get any better
I would recommend this to a friend - Pros mentioned:Speed
Deco System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Increased the speed of our computer tremendously!!
I would recommend this to a friend This product works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great. My kids always complained about the game lagging and kept asking everyone to get off the WiFi. We have 3 PS 5 game consoles, 4 fire sticks and cell phones. Now we can all be on the network without any issues.
I would recommend this to a friend- Pros mentioned:Ease of use
Great at first but…..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system was very easy to set up and use; worked great for the first 6 months. The problems started when we had a power outage. Once the power came back on the mesh system would not connect to the internet. After doing some research online I discovered this was a known and common problem. The only way I was able to get ot working was to delete my network, hard reset all units and start from scratch. This means I have to reconnect ALL of our smart devices to a new network every time the power flickers. Completely unacceptable for only being 6 months old! Now I’m out $300 and have to buy a whole new mesh system. Stay away from TP-Link XE75 pro
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Bprescott,
Thank you for your review.
If Internet is not restored following a power loss, this may be a result of the Internet connection negotiation between your Internet source (e.g., modem, ONT, gateway) not taking place due to the power anomaly. Typically, if this is the case, it may be resolved by turning off power to both the main Deco and your Internet source device, followed by restoring power ONLY to your Internet source device (wait for it to fully boot up and connect), then restore power to the Main Deco.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
TP-Link Deco Mesh System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh system has increased my service in remote places in the house. They were hard to get connected
I would recommend this to a friendAnderson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seamless instillation and excellent Wi-Fi coverage.
I would recommend this to a friend- Cons mentioned:Connectivity
Worst System Ever, DON'T BUY IT, WASTE OF TIME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, don't buy unless you have lots of time to waste in your life; we bought this, and every single day, several times a day, I have to log into my internet provider because this loses the connection. seriously, don't buy this product; worthless, I wrote to the company, and they offered ZERO help
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Lori,
We would like to know more, especially on how you reach out to us and where our team offered you no help. Please reach out to us at ussupportteam@tp-link.com. We will want to know the email address you used and any case or ticket number you were provided.
Best Regards
TP-Link Systems Support
TP-Link does not honor warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Deco XE75 Pro just over a year a go and they unit stop working, I did the trouble shooting with customer service. They said they would send me a return tag and instructions to receive a new one. That was 10 days ago. When I called today. They told I will get the return ticket when they have time
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Colin,
I would like to ask you to reach out to us at USSupportTeam@tp-link.com. We need to investigate this situation. We need to determine what was said and where the misunderstanding took place so we can correct it. Warranty replacements are not as simple as us sending you a return tag and instructions. You have to register the product, the RMA then has to be approved by support, then you as the customer need to choose your shipping method. Once that is completed then the RMA process can begin, based on the shipping method chosen. We will also need any Case, Ticket or RMA number you have be provided.
Please reach out so we can get this sorted out.
Best Regards
TP-Link Systems Technical Support
Worked great 1.5 years and then one pod died.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st time worked great 1.5 years. Replaced, worked 6 months and the died again. Returned and looking for something more reliable.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Your Deco Mesh Wi-Fi System comes with a 2-year Manufacturer's Warranty, and we would greatly appreciate the opportunity to help address your concerns. At your convenience, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
what a waste
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fine if you can't read, but if you can count past 20 this isn't for you. dumbed-down so far as to be useless. absolute minimum of configurable options. this may get returned. my fingers don't work well with phone keyboards, and since an 'app' is the only setup option it was kinda frustrating. NO WEB INTERFACE
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello M.
It seems you are referring to the Deco App. Yes, it is a simplified approach to network management. However, it's still full-featured. Sure you have a unified SSID and you can't manage the channel or bandwidth settings for the wireless network but that is common with Mesh systems as all units have to be on the same channel in order for them to talk to each other through the wireless backhaul.
Additionally, there may be a web interface, but it is limited to a network map, logs and manual firmware updates. The app is the only management interface for Deco
Should have been this to begin with
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tp Link touted the regular XE75 when it was released in April. 4 months later they released the “Pro” version. More like tp link realized they screwed up by not putting a 2.5gb port on it. How exactly do you claim speeds on a 6E network of 2500Mbps when you dont have a port to the internet that can reach that speed? At this point might as well wait on their wifi 7 routers. Or maybe even the “Pro” versions of those.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We appreciate your feedback regarding your interest in Ethernet ports with speeds greater than 1Gbps. We offer various Ethernet port speeds to accommodate the various networking topologies that our customers have. If a user has an Internet speed of 1Gbps or less, the non-Pro model will offer robust, high speed AXE5400 local bandwidth between Deco nodes and devices over the LAN via Wi-Fi 6/6E; while also supporting the 1Gbps Internet speed over Ethernet.
For customers who enjoy Internet speeds greater than 1Gbps, we offer our Pro version of the Deco XE75, to provide the same, robust, fast AXE5400 local Wi-Fi 6/6E connectivity, as well as 2.5Gbps WAN/LAN connectivity on each node.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support