Customer Ratings & Reviews
- Model:
- SF-01W022-2
- SKU:
- 6321894
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Sonic-Fusion 2.0's superior cleaning capabilities, particularly around the gum line and implants, and its ease of use. Many appreciate the combined brushing and flossing functionality, although some find the brush head size to be small. While the water pressure is impressive to many, concerns exist regarding battery life and the noise level at higher speeds.
This summary was generated by AI based on customer reviews.
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fabulous toothbrush water pik combo. My dentist is thrilled with the improvements in my gums ! Highly recommended.
I would recommend this to a friendSatisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my 96 year old father. He really likes it. He has used one for years but wanted to get him a newer model.
I would recommend this to a friendNice machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for folks who need more than flossing - or who hate flossing!
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how clean my mouth feels after using this! I tell everyone about it because i love using it.
I would recommend this to a friendgreat all in one machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent hygiene tool, a must have for anyone who wants to keep the pearly whites squeaky clean
I would recommend this to a friendBetter than my old sonicare cause it jet flosses.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had it long, so I cannot speak as to durability, but I love this brush!
I would recommend this to a friendGreat product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Best toothbrush I have ever used. The flosser is terrific.
I would recommend this to a friendThank you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product helped me save my teeth by correcting my gum disease
I would recommend this to a friend
Not For Me
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works as designed, but, for me the vibration of the brush is too intense for my personal taste. I do like the flossing function. It works quite well and like being able to dial in desired pressure. I will not be using the brush function, only the floss function. Would like to have had a low intensity option for the brush vibration.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello billr920 - I am sorry you are not completely happy with the SF-03 model. The toothbrush gives you the option to choose between two brushing speeds: High and Low. If you wish to change to a different speed, you can do so by pressing the Speed button while brushing. If you have any questions, we are happy to help. You can reach us at 1-800-525-2774 or send an email to smreviews@waterpik.com. Thank you.
Huge disappointment.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After almost four months of usage, I have concluded this was a waste of money and has negatively impacted my dental health. The good: as a water flosser, it has plenty of strength and water capacity. The bad: as a toothbrush, it fails miserably (one star bad). The bristles are so few and spread out that the brush is ineffectual. I have noticed build-up along my gum lines (even with the use of the water flosser, as well.) I much prefer my Sonicare toothbrush and even get better results with a regular manual brush. The ugly: I am accustomed to stellar reports at the dentist but my hygienist confirmed my fears of poor results. Save your money and counter space. Get a handheld water flosser and a much better toothbrush of a different brand.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Starshine - We are sorry that you are disappointed with the product. The toothbrush bristles are rated as standard soft and have been proven to be effective. We do offer a 60-day money-back guarantee with this model. If you need assistance, please let us know. You can email us directly at smreviews@waterpik.com or call 1-800-525-2774 for assistance.
Good Job.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what the dentist ordered. Nothing more to say.
I would recommend this to a friendDoes not work as stated.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted this for her birthday. I ordered from Best Buy. Delivery was quick and I unboxed the flosser for set up. I could not get the flosser to work. the call to customer service went well but they could not get the flosser to work either. my option was to take it back to the store. I returned it and as they did not have a white one on the shelf, I had the store order another. It arrived on time and I unboxed it for set up. I could not get anything to work. Rather than call customer service again, I boxed it up and returned it to the store. This is all my fault. My first clue should have been step 2 of the Quick Start Guide: "If you cannot get the flosser to work, don't return it to your place of purchase, call Water Pik Customer Service at 800-XXX-XXXX." Evidently, Water Pik can't guarantee operational products all the time, and I got two in a row.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello RussellW - I am so sorry that this happened! The model is backed by a three-year warranty. We would like to learn about your experience and open a claim if necessary. Please send an email to smreviews@waterpik.com for assistance. Thank you.
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping it would work well with both but it makes my toothpaste too watered down to work together. Pressure is less than my standalone unit, I have tight gaps, the extra pressure help. I will be returning it.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello RocdawoP- We are sorry you are unhappy with the model. The Sonic-Fusion has the same pressure range as our other counter top water flossers. The range is 10 PSI on low and 100 PSI on high. The intensity may feel different due to the bristles. If you change your mind and ever need us in the future, we are here to help! We can be reached at 1-800-525-2774 or send an email to smreviews@waterpik.com. Thank you.
Stopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased 2 of these. Both only 1 lasted about 6 months, the other only 2 months. The brush part still works, but the water pik part stopped working. I am unable to return due to not having the receipt for the 1st one and the 2nd was a gift.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello bond - We are sorry this happened. The Sonic Fusion model is backed by a three-year warranty. Have you tried contacting customer service? We would like to get some additional information about the issue and open a warranty claim for you if needed. We just need you to contact us. Please email us at smreviews@waterpik.com. Or call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.
- Cons mentioned:Battery life
Wouldn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New in box toothbrush wouldn't hold a charge or even light up when plugged in.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello there - We are sorry you are having this difficulty. We would be happy to help get your unit up and running. Please contact our team at 1-800-525-2774 or send an email smreviews@waterpik.com. Hope to talk to you soon.
Doesn’t Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work. Two conversations with Waterpik customer service were not helpful. The second suggested that the problem was in my house wiring, and if I were unwilling to try a different circuit he could not assist me. I will return it for refund.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Triedit - We are so sorry that you are having difficulty. We would be happy to help you get it up and running! Please send an email directly to smreviews@waterpik.com for assistance. Thanks.
so much promise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a sonic fusion so I could have a 2 in 1 unit. The brush is very poor compared to my sonicare brush. The brush does a poor job cleaning your teeth and the flosser can't be used at the same time as the brush. The money spent for this should expect a much better cleaning job. So close to a great combo unit but failed to deliver. Sent mine back to waterpik. 60 trail was a good deal but only needed a week to see the unit was not for me.
No, I would not recommend this to a friendProduct review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product did not function at all. I tried charging, but nothing. so disappointed. can’t return bc i three packaging box away since i thought this would work.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello there- We're sorry you are disappointed and that the unit did not power on. It does come with a three-year warranty. We'd be happy to look into this for you and get your unit up and running. Please contact our team at 1-800-525-2774 or email smreviews@waterpik.com for assistance. Thanks.
Product did not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning the product because it does not work properly
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello user479703 - We apologize for the difficulty you experienced with the unit. It does come with a three-year warranty. We want to get some additional information about the issue and open a warranty claim for you if needed. Please email us at smreviews@waterpik.com or call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.
beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not function AT ALL. Never did. Neither floss nor brush .
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello John - We are sorry for the difficulty you are experiencing with the unit. It does come with a three-year warranty. Have you tried contacting customer service? We would like to get some additional information about the issue and open a warranty claim for you if needed. We just need you to contact us. Please email us at smreviews@waterpik.com or call customer service at 1-800-525-2774 for assistance.