I had a little trouble getting it to connect to my PC at first... this surprised me since bluetooth is a pretty well established protocol and most devices pair with minimal effort. in any case, once I got it working, it worked fine for a few weeks. then a few days ago I was attempting to get it working in Maple Story and couldn't. the controller itself was still working, Maple story simply didn't want to use it. the next morning, for some reason, the controller no longer worked. I google searched and attempted to find a way to fix it... it still said it was connected in bluetooth but when I turned it off or on it no longer made the disconnect or connect chime it normally makes... similar to connecting or disconnecting a USB device. In any case, I tried everything I could from the google searches I did and nothing worked. I found posts on forums and reddit from lots of people having this same issue! One of them was even a post of a support email response... I followed those instructions too and no luck. When I wrote up a support request of my own, I very specifically detailed all the steps I took to troubleshoot the issue, including using CC cleaner and uninstalling the steelseries engine with it and then cleaning up the registry. When I got a response from support, it was as if they didn't even bother reading what I submitted, as they asked me to do exactly what I told them I already did. in fact, the steps they asked me to run were a direct copy/paste of the same steps in the reddit post I had followed, same formatting and everything... it is precisely what I told them I did. So I, of course, responded that I already did all that, as per my original submission. the next day I receive another reply saying I need to RMA it... ok, fine, whatever... but wait... it demands that I show them my computers time and date when I submit a copy of the receipt? excuse me? talk about invasive... you do NOT need to see my system tray... and thus everything I am running, to validate a receipt that clearly has my purchase date on it. here is the exact verbage:
We need to clearly see the current date on the taskbar of your OS. Please use a Windows or Mac computer for these screenshots because we cannot verify mobile screenshots at this time.
this is completely invasive, unnecessary, and just plain stupid given how easy it would be to photoshop in whatever time/date I want.
this will be the last steelseries product I purchase... partly because of the poor support, and partly because, from reading various posts, this has been an issue many people have had for a long time and apparently they can't be bothered to fix whatever is causing it.