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Hello Best Buy customer Jan and thank you for asking this question. It has been nearly 2-1/2 weeks since you've posted your product question on the Best Buy website and you may have already found a solution; however, an answer might help others who assume ownership of this laptop and want to know about "proper" laptop lid opening procedure. Caring for electronics the right way might extend the life of, say, a computer. I provided an image below of a 15" HP laptop and, although it is not an image of this exact model, it will serve as an aid in explaining how to properly open this HP laptop. If you were to stand in front of this HP model 15-BS113DX where the "front" open side of the laptop is positioned closest to you and as you looked down at the unopened lid the "HP" logo would be upside down (i.e. visually speaking), you could feel and/or spot a slight raise in the black plastic top lid in the center portion of that lid (i.e., on the "horizontal" top lid's edge which is closest to you). I gently lift up the lid of this HP laptop by placing a finger under that slight protrusion. Please be careful that the base of the laptop does not shift in any way as you lift up on the lid. I hope that my detailed answer helps you and others. Not all computer brands have this raised area on the laptop's lid to make opening it easier; however, HP chooses to incorporate it.
Sorry, there was a problem. Please try again later.Thank you for your question. There are no latches on this computer, it should open very easily much like a book. If you have any issues with opening the computer I recommend running out your local store and ask someone there to show you.
Sorry, there was a problem. Please try again later.
