Questions & Answers

Name: ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router - Black
Brand: ARRIS
SKU: 6290772
Price: 84.99 USD
Rating: 4.5 (2309 reviews)

ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router - Black

Model:: SBG10; |
SKU:: 6290772

User rating, 4.5 out of 5 stars with 2309 reviews.

Highly rated by customers for:

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QuestionHow many devices can run off it at once?
Asked 5 years ago by Nito.
- Answer It can easily handle 20+ devices but please keep in mind that more devices that are connected to the device the more shared bandwidth will be
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionWill this product work with Xfinity for modem/router?
Asked 5 years ago by Lisa.
- Answer Hi Lisa, Yes SBG10 is compatible with Xfinity's service and will provide support for speed tiers of up to 250 Mbps
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionIs this compatible with ATT uverse
Asked 5 years ago by Anonymous.
- Answer This would work only with a cable internet subscription. It won't work with Fios, DSL (AT&T Uverse) or satellite internet services
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionWill this work with century link
Asked 5 years ago by Anonymous.
- Answer No, this device is not compatible to work with Centurylink's DSL internet subscription
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionWill this work with Sparklite cable
Asked 5 years ago by Anonymous.
- Answer This device is not listed on Sparklite's website as an approved device with their service. Please call them to verify the compatibility
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionDoes it really handle up to 1600Mbps data transfer speed? Same product from Amazon showing maximum speed 686 Mbps. Which one is correct?
Asked 5 years ago by cycy.
- Answer Hi, For SBG10 686 Mbps is the theoretical maximum DOCSIS speeds, the actual speeds would depend on internet subscription and client devices you have. For instance: - SBG10 is compatible with speed tiers of up to 300 Mbps for Cox, 400 Mbps for Spectrum and 250 Mbps with Xfinity
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
Questionthe ethernet port on this box does not work. haw can i fix it
Asked 5 years ago by kurt.
- Answer Hi Kurt, Make sure the LED on the cat cable is lighting up when connecting the devices. Please reach out to us at 1-877-466-8646 and we'll be happy to help you out
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionIs the power cord include in the Arrisl surd SBG6700AC?
Asked 5 years ago by michael.
- Answer Hi Michael, Yes it will come with a power cable
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionDoes this work with Verizon internet
Asked 5 years ago by Abo.
- Answer Yes ,this will work with Verizon internet.
  Answered 5 years ago by CommunityAnswer
  Answer this question
QuestionDoes this work with service electric (cablevision) internet?
Asked 5 years ago by Anonymous.
- Answer This device is not listed on Cablevision's website as an approved device with their service. Please call Cablevision to verify the compatibility
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionIs this compatible with AT&T NOW?
Asked 5 years ago by K68.
- Answer AT&T TV Now would just require an internet connection , it's not really dependent on the cable modem that you would have . SBG10 is a cable modem and would work only with a cable internet subscription. It won't work with Fios, DSL or satellite internet services . Please note that if you have AT&Ts internet subscription, you won't be able to use SBG10
  Answered 5 years ago by ARRIS SURFboard Team
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Questiondoes this work with Morris Broadband in Hendersonville,N.C. ?
Asked 5 years ago by gk32.
- Answer Please contact your service provider for compatibility with the SBG10 gateway (cable modem + Wi-Fi router)
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionHow many devices will this handle? I have four kids. 5 smartphones, 4 Chromebooks, 5 tablets, 5 roku, 1 Firestick and 1 desktop. I'm looking to upgrade my router. I use Spectrum. I just use the for Internet.
Asked 5 years ago by Agentlizzo.
- Answer I'm not a super tech nerd but I did some research and found to my understanding that your modem is only as fast as your choice of speed form your internet provider. I am using Comcast internet Blast which I believe is 300 Mbps and my Arris SBG10 has a possible speed of 686 Mbps. So I have a possibility to go faster if my provider offers another package at over the 686 Mbps. Now this is connecting with the Ethernet port. With the WiFi you may not achieve your full speed because of location of the modem ie: distance from modem, barriers like walls and floors. I have been using the Arris now for about a week and not had any issues. I have one smart TV and two TV's one with the XFi box from Comcast and one with the Apple TV, plus three cell phones, two computers and one laptop. The AC1600 WiFi seems to be working fine for me but my house is small. If you have a large house you may need to go with a WiFi mesh system for all of your wireless needs such as the eero. The eero is expensive though.
  Answered 5 years ago by Oldmanvic
  Answer this question
QuestionIs the signal strong enough for a 2000 sqft home upstairs and downstairs?
Asked 5 years ago by TinaB.
- Answer Hi TinaB, The Wi-Fi range is subjective based on construction materials and other environmental factors, it should meet the needs of a home under 2000 sq ft if it is centrally located.
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionDoes it come with network cables
Asked 5 years ago by cables.
- Answer The gift box comes with the device (SBG10) and a power cable. You need to have a coax cable to connect to the coax handoff and ethernet cable (for wired connectivity)
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionWill this support 50-60 concurrent devices (mostly smart light switches)? Only an average of 2-4 devices will be actively using the internet, the high number is purely local network connection only.
Asked 5 years ago by Spencer.
- Answer Hi Spencer, Yes you would be able to use your 60 concurrent devices with the SBG10 gateway but please note that the overall throughput would decrease based on the number of devices
  Answered 5 years ago by ARRIS SURFboard Team
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Questioncan I use this with the modem on its side? not standing on its feet? trying to save space
Asked 5 years ago by ditchtherental.
- Answer The product does not comes with a rack mount but you can always use external holders to keep it intact on a rack
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionWill this modem hook up our landline phones? Our current Comcast modem does
Asked 5 years ago by Landline.
- Answer Hi, No, SBG10 won't provide support for your landline phones. You can instead explore one of these products ( SBV3202, SBV2402 or SVG2482)
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionWill this work with a DSL setup
Asked 5 years ago by Anonymous.
- Answer No, this device would work only with a cable internet subscription. It won't work with Fios, DSL or satellite internet services
  Answered 5 years ago by ARRIS SURFboard Team
  Answer this question
QuestionDoes this model have a phone jack?
Asked 6 years ago by casgold.
- Answer No, it does not.
  Answered 6 years ago by Tommy
  Answer this question

Showing 321-340 of 390 questions

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Questions & Answers

ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router - Black

Q: QuestionHow many devices can run off it at once?

Q: QuestionWill this product work with Xfinity for modem/router?

Q: QuestionIs this compatible with ATT uverse

Q: QuestionWill this work with century link

Q: QuestionWill this work with Sparklite cable

Q: QuestionDoes it really handle up to 1600Mbps data transfer speed? Same product from Amazon showing maximum speed 686 Mbps. Which one is correct?

Q: Questionthe ethernet port on this box does not work. haw can i fix it

Q: QuestionIs the power cord include in the Arrisl surd SBG6700AC?

Q: QuestionDoes this work with Verizon internet

Q: QuestionDoes this work with service electric (cablevision) internet?

Q: QuestionIs this compatible with AT&T NOW?

Q: Questiondoes this work with Morris Broadband in Hendersonville,N.C. ?

Q: QuestionHow many devices will this handle? I have four kids. 5 smartphones, 4 Chromebooks, 5 tablets, 5 roku, 1 Firestick and 1 desktop. I'm looking to upgrade my router. I use Spectrum. I just use the for Internet.

Q: QuestionIs the signal strong enough for a 2000 sqft home upstairs and downstairs?

Q: QuestionDoes it come with network cables

Q: QuestionWill this support 50-60 concurrent devices (mostly smart light switches)? Only an average of 2-4 devices will be actively using the internet, the high number is purely local network connection only.

Q: Questioncan I use this with the modem on its side? not standing on its feet? trying to save space

Q: QuestionWill this modem hook up our landline phones? Our current Comcast modem does

Q: QuestionWill this work with a DSL setup

Q: QuestionDoes this model have a phone jack?

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QuestionHow many devices can run off it at once?

QuestionWill this product work with Xfinity for modem/router?

QuestionIs this compatible with ATT uverse

QuestionWill this work with century link

QuestionWill this work with Sparklite cable

QuestionDoes it really handle up to 1600Mbps data transfer speed? Same product from Amazon showing maximum speed 686 Mbps. Which one is correct?

Questionthe ethernet port on this box does not work. haw can i fix it

QuestionIs the power cord include in the Arrisl surd SBG6700AC?

QuestionDoes this work with Verizon internet

QuestionDoes this work with service electric (cablevision) internet?

QuestionIs this compatible with AT&T NOW?

Questiondoes this work with Morris Broadband in Hendersonville,N.C. ?

QuestionHow many devices will this handle? I have four kids. 5 smartphones, 4 Chromebooks, 5 tablets, 5 roku, 1 Firestick and 1 desktop. I'm looking to upgrade my router. I use Spectrum. I just use the for Internet.

QuestionIs the signal strong enough for a 2000 sqft home upstairs and downstairs?

QuestionDoes it come with network cables

QuestionWill this support 50-60 concurrent devices (mostly smart light switches)? Only an average of 2-4 devices will be actively using the internet, the high number is purely local network connection only.

Questioncan I use this with the modem on its side? not standing on its feet? trying to save space

QuestionWill this modem hook up our landline phones? Our current Comcast modem does

QuestionWill this work with a DSL setup

QuestionDoes this model have a phone jack?