A:AnswerHello and thank you for your question! I am sorry that this has caused you some issues, however we will gladly fix it for you. Our account team is at the ready for you 365/24/7 so please give them a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly sort that out.
A:AnswerTotal tech is supposed to service treadmills,that’s why I purchased it from Best Buy!
Good luck in getting them to come out when needed! They were supposed to come out at the time of delivery, never showed up, cancelled it 4 other times, but never one time called to say that the appointment had been cancelled!
A:AnswerHi,
No, Best Buy does not offer professional installation of Wi-Fi antennas. However, you may be able to find a third-party service provider through Best Buy who can install your Wi-Fi antenna for you.
I hope this info helps!
A:AnswerHi,
Yes, Total Tech covers diagnostics for all devices, including computers, tablets, smartphones, TVs, and appliances. You can bring your device to a Best Buy store for a free diagnostic, or you can schedule a remote diagnostic appointment. If the technician is able to diagnose the problem remotely, they will attempt to fix it remotely. If the problem cannot be fixed remotely, the technician will schedule an in-store appointment for you.
Total Tech also covers the cost of labor for most repairs, so you only have to pay for the parts. You also get a 20% discount on labor for advanced services and a 10% discount on labor for custom installations.
Please note that Total Tech does not cover the cost of parts or shipping.
I hope this info helps!
A:AnswerOk. I bought a TV yesterday with delivery tomorrow. Now I’m told it will be here by September the 10th. This is not the way to do business. May bring it back and go to Target!
A:AnswerNo because they will never show up for their appointments. They will, however, give great excuses for why they are so bad at doing what they are supposed to do. If they ever do show up and fix the problem, cancel Best Buy total unless you like paying for bad customer service, lame excuses, and multiple canceled repair appointments.
A:AnswerYes! We can certainly assist you with installing your floodlight. Smart home floodlight installation is a custom service and under your Best Buy Totaltech, you’d be provided a 20%-member discount. For custom work, we recommend a free on-site consultation so we can scope out the work that will be needed to get your new floodlight installed. You can schedule that appointment here: https://www.bestbuy.com/site/services/best-buy-home/pcmcat748300620643.c?id=pcmcat748300620643 If you have any other questions, we are always happy to help and will be here when you need us. You can reach us online at www.bestbuy.com/totaltech, through the Best Buy App or give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)
A:AnswerThank you for your question. With Totaltech, get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. Also with Totaltech, any Membership Benefits that are to be received in, or delivered to, the home, will only be available at the primary home address associated with this Membership, including the members family members living at the same primary home address. Learn more about what Totaltech offers by going to www.bestbuy.com/Totaltech
A:AnswerCIB, We do offer free in home troubleshooting to our members. Please call us at 1-888-237-8289 which is 1-888-BestBuy or online at www.bestbuy.com/Totaltech to speak with an agent. Thank your for being a member.
A:AnswerTotaltech comes with up to 24 months Best Buy Protection on most purchases, with the possible option to switch to a monthly fee to continue it past that point. If you would prefer purchasing a Geek Squad Protection plan instead, you can call us at 1-888-BESTBUY (1-888-237-8289) and we can switch it out to that.
A:AnswerYou only need one Totaltech membership to cover your home, including most purchases you make. For TVs and security cameras, having Totaltech would cover standard delivery and installation along with giving you up to 24 month Best Buy Protection and an extended 60 day return/exchange policy. You can give us a call 24/7 at 1-888-BESTBUY (1-888-237-8289) or visit www.bestbuy.com/totaltech for more information.
A:AnswerTotaltech covers your primary residence, and that includes anyone who lives there. Your daughter would be able to get the benefits of the membership as long as any purchases are done under the Totaltech account holder's information. If she lives in another residence, then she would need her own membership to cover her home.
