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Thank you for the question. Under the Totaltech plan items like virus removal would be no charge in store, in home, and remotely. For software repairs the Totaltech would cover your existing items as well as any new ones you may purchase. You can find the full list of services covered here at: www.bestbuy.com/totaltech . If you have any other questions feel free to reach out to us at any time 24/7/365 at 1-888-237-8289!
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