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Thank you for the question! With the Totaltech plan you are covered for 24/7/365 over the phone support and in home diagnostics on items purchased outside of Best Buy. If the item is purchased at Best Buy you will automatically get up to 24 months of Best Buy Protection Plans added at the time of purchase to the item. This plan is added for free and covers hardware on the device. I hope this answers your question and if you have any further questions or would like more details we are available 24/7 at 1-888-237-8289!
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